BUS 341 Conflict Resolution Unit 3 Milestone 3_2020 | Sophia_Conflict Resolution Milestone 3

BUS 341 Conflict Resolution Unit 3 Milestone 3_2020 Sophia_Conflict Resolution Milestone 3 You passed this Milestone 19 questions were answered correctly. 2 questions were answered incorrectly. 1 Over dinner, Bethany told her friend, Jessica, "I'm just not sure whether my husband and I should buy a house now, or keep renting for a bit and wait to see if prices go down. But what if we wait, and homes just become more expensive? I want us to make the best financial decision for ourselves; I'm just not sure what that is." Jessica replied, "So you're saying that you guys want to buy a house, but you're not sure what the best time for that would be money-wise?" Which of the following active listening skills did Jessica use in her response? Summarizing Paraphrasing Reflecting Contemplating CONCEPT Summarizing, Paraphrasing, and Reflecting 2 Which of the following approaches focuses on finding a solution that most closely aligns with each party's interests? Sophia :: Welcome 1 of 11 7/29/2020, 10:44 PMPositional bargaining Distributive bargaining Win-win thinking Zero-sum thinking CONCEPT Zero-sum vs. Win-Win Thinking 3 "How do you see yourself fixing this problem?" is an example of which type of question? Yes/no question Leading question Short answer question Open-ended question CONCEPT Asking Clarifying Questions 4 Which of the following describes a balanced agreement? An agreement that meets the most important need of each party Sophia :: Welcome 2 of 11 7/29/2020, 10:44 PMAn agreement that meets an equal number of needs from each party An agreement that makes all parties feel that their needs have been satisfied An agreement that meets all the needs of one party CONCEPT Creating Effective Agreements 5 Which of the following best describes a likely reason that a facilitative mediator would call for a private meeting? The mediator noticed that a person is uncomfortable with the process