RMA – Office
Administration | Medical
Assisting Study Guide,
Practice Questions &
Exam Prep
|Guaranteed success|
, How can you ensure that all the information you repeat all the information back to the patient
gathered from the patient while scheduling an
appointment is accurate?
What color should you mark no-show's and same-day red
appointment cancellations in the appointment book?
What is the purpose of the daily printout in a to note cancellations and no-shows in the patients record
computerized appointment schedule?
What is the purpose of printing out or copying daily so medical records can be pulled for the upcoming daily appointments
appointment lists?
Why are any corrections or additions on the daily it is an official legal record of patients seen on a given day
appointment list made in ink?
True or false: the appointment book is not a legal false
record.
True or false: old appointment books don't need to be false
archived. Why or why not?
they need to be archived because they are legal records
Since the appointment book is a legal document and all entries must be clear, written in black ink, and easy to read
can be used in legal proceedings, all entries must be
what 3 things?
True of false: If a patient cancels on the day of their false
appointment or no-show's, you can use correction fluid
to blot the name out. If not, how do you document -draw a single line through the name and write "NS" for no-show or "can"
these in the appointment book? canceled
-write the date, time, reason for canceling/missing the appointment, and then
initial the entry
-document canceled/missed appointment in the patient's chart
True or false: some offices allow entries to be written in false
pencil and they are still considered legal documents.
Explain why or why not. in order for the appointment book to be a legal document, entries must be
permanent and written in ink
What is done for appointment book entries written in the medical assistant or designated staff member writes directly over the
pencil? penciled entries at the end of the day in order for the appointment book to be
considered a legal document
What color ink should entries in an appointment book black ink
be written in?
Administration | Medical
Assisting Study Guide,
Practice Questions &
Exam Prep
|Guaranteed success|
, How can you ensure that all the information you repeat all the information back to the patient
gathered from the patient while scheduling an
appointment is accurate?
What color should you mark no-show's and same-day red
appointment cancellations in the appointment book?
What is the purpose of the daily printout in a to note cancellations and no-shows in the patients record
computerized appointment schedule?
What is the purpose of printing out or copying daily so medical records can be pulled for the upcoming daily appointments
appointment lists?
Why are any corrections or additions on the daily it is an official legal record of patients seen on a given day
appointment list made in ink?
True or false: the appointment book is not a legal false
record.
True or false: old appointment books don't need to be false
archived. Why or why not?
they need to be archived because they are legal records
Since the appointment book is a legal document and all entries must be clear, written in black ink, and easy to read
can be used in legal proceedings, all entries must be
what 3 things?
True of false: If a patient cancels on the day of their false
appointment or no-show's, you can use correction fluid
to blot the name out. If not, how do you document -draw a single line through the name and write "NS" for no-show or "can"
these in the appointment book? canceled
-write the date, time, reason for canceling/missing the appointment, and then
initial the entry
-document canceled/missed appointment in the patient's chart
True or false: some offices allow entries to be written in false
pencil and they are still considered legal documents.
Explain why or why not. in order for the appointment book to be a legal document, entries must be
permanent and written in ink
What is done for appointment book entries written in the medical assistant or designated staff member writes directly over the
pencil? penciled entries at the end of the day in order for the appointment book to be
considered a legal document
What color ink should entries in an appointment book black ink
be written in?
