Office Administration
Syllabus | Course Outline,
Key Topics, Study Guide
& Exam Prep
|Guaranteed success|
, Role and functions of the office in keeping with its (a) productivity;
mission (commitment), vision (the means/the how) and (b) distribution and exchange of goods and services;
goals (measurable objectives): (c) collection, processing and preservation of data (manual);
(d) collection, processing and storage of data (electronic);
(e) dissemination of information;
(f) organisational management and legal control.
How office structure and activity may be organised Size and nature of a business will impact:
according to the size and nature of a business;
(a) the multiplicity of positions on staff;
(b) types and patterns of relationships (use of organisational charts);
(c) nature of duties and responsibilities;
(d) deployment of employees;
(e) decisions regarding decentralisation or centralisation (for example,
reprographics, word processing and records management);
(f) extent of computer hardware/software usage.
Types of office layout (a) traditional (enclosed or cellular);
(b) open plan (modular);
(c) virtual office;
Examine the ergonomics of the office as it relates to Ergonomics as it relates to comfort, health and safety
comfort, health and safety issues;
(a) layout and size;
(b) furniture and equipment;
(c) seating, lighting, ventilation, temperature;
(d) related injuries.
Various types of equipment to office efficiency; Types and purpose of equipment used in general and specialised office work,
including:
(a) guillotine and shredder;
(b) photocopier, risograph, scanner, printer-laser, inkjet, impact, plotter;
(c) computer;
(d) multimedia devices (digital camera, projector);
(e) facsimile machine;
(f) laminator, binding machine;
(g) labelers.
Desirable skills of office personnel SKILLS
(i) literacy and numeracy;
(ii) computer literacy and proficiency in the use of productivity tools;
(iii) effective communication;
(iv) time management;
(v) analytical, problem-solving.
Desirable attitudes of office personnel ATTITUDES
(i) team-spirit, group dynamics, cooperation;
(ii) tolerance, appreciation of diversity;
(iii) safety conscious;
(iv) environmental awareness;
(v) social responsibility.
Desirable attributes of office personnel ATTRIBUTES
(i) regularity, punctuality;
(ii) positive work ethic;
(iii) ethics, integrity, honesty, confidentiality;
(iv) willingness;
(v) deportment;
(vi) self-esteem, confidence.
The value of good human relationships to office The importance of good relationships with:
efficiency.
(a) supervisors;
(b) colleagues;
(c) internal and external customers.
Syllabus | Course Outline,
Key Topics, Study Guide
& Exam Prep
|Guaranteed success|
, Role and functions of the office in keeping with its (a) productivity;
mission (commitment), vision (the means/the how) and (b) distribution and exchange of goods and services;
goals (measurable objectives): (c) collection, processing and preservation of data (manual);
(d) collection, processing and storage of data (electronic);
(e) dissemination of information;
(f) organisational management and legal control.
How office structure and activity may be organised Size and nature of a business will impact:
according to the size and nature of a business;
(a) the multiplicity of positions on staff;
(b) types and patterns of relationships (use of organisational charts);
(c) nature of duties and responsibilities;
(d) deployment of employees;
(e) decisions regarding decentralisation or centralisation (for example,
reprographics, word processing and records management);
(f) extent of computer hardware/software usage.
Types of office layout (a) traditional (enclosed or cellular);
(b) open plan (modular);
(c) virtual office;
Examine the ergonomics of the office as it relates to Ergonomics as it relates to comfort, health and safety
comfort, health and safety issues;
(a) layout and size;
(b) furniture and equipment;
(c) seating, lighting, ventilation, temperature;
(d) related injuries.
Various types of equipment to office efficiency; Types and purpose of equipment used in general and specialised office work,
including:
(a) guillotine and shredder;
(b) photocopier, risograph, scanner, printer-laser, inkjet, impact, plotter;
(c) computer;
(d) multimedia devices (digital camera, projector);
(e) facsimile machine;
(f) laminator, binding machine;
(g) labelers.
Desirable skills of office personnel SKILLS
(i) literacy and numeracy;
(ii) computer literacy and proficiency in the use of productivity tools;
(iii) effective communication;
(iv) time management;
(v) analytical, problem-solving.
Desirable attitudes of office personnel ATTITUDES
(i) team-spirit, group dynamics, cooperation;
(ii) tolerance, appreciation of diversity;
(iii) safety conscious;
(iv) environmental awareness;
(v) social responsibility.
Desirable attributes of office personnel ATTRIBUTES
(i) regularity, punctuality;
(ii) positive work ethic;
(iii) ethics, integrity, honesty, confidentiality;
(iv) willingness;
(v) deportment;
(vi) self-esteem, confidence.
The value of good human relationships to office The importance of good relationships with:
efficiency.
(a) supervisors;
(b) colleagues;
(c) internal and external customers.
