ISDS 3115 COMPREHENSIVE ANSWERS AND
QUESTIONS SET A+
production - ✔✔the creation of goods and services
✔✔operations management (OM) - ✔✔the set of activities that creates value in the form
of goods and services by transforming inputs into outputs
✔✔organizing to produce goods and services essential functions - ✔✔1. marketing
2. production/operations
3. finance/accounting
✔✔essential functions: marketing - ✔✔generates demand
✔✔essential functions: production/operations - ✔✔creates the product
✔✔essential functions: finance/accounting - ✔✔tracks how well the organization is
doing, pays bills, and collects the money
✔✔the supply chain - ✔✔a global network of organizations and activities that supplies a
firm with goods and services
members of the supply chain collaborate to achieve high levels of customer satisfaction,
efficiency, and competitive advantage
✔✔operations management is one of the three major functions of any organization -
✔✔we want to study how people organize themselves for productive enterprise
we want (and need) to know how goods and services are produced
we want to understand what operations managers do
OM is such a costly party of an organization
,✔✔basic management functions - ✔✔1. planning
2. organizing
3. staffing
4. leading
5. controlling
✔✔ten strategic decisions - ✔✔1. design of goods and services
2. managing quality
3. process and capacity strategy
4. location strategy
5. layout strategy
6. human resources and job design
7. supply-chain management
8. inventory management
9. scheduling
10. maintenance
✔✔ten strategic decisions: design of goods and services - ✔✔defines what is required
of operations
product design determines cost, quality, and sustainability and human resources
✔✔ten strategic decisions: managing quality - ✔✔determine the customer's quality
expectations
establish policies and procedures to identify and achieve that quality
✔✔ten strategic decisions: process and capacity design - ✔✔how is a good or service
produced?
commits management to specify technology, quality, human resources, and
investments
✔✔ten strategic decisions: location strategy - ✔✔nearness to customers, suppliers, and
talent
considering costs, infrastructure, logistics, and government
✔✔ten strategic decisions: layout strategy - ✔✔integrate capacity needs, personnel
levels, technology, and inventory
determine the efficient flow of materials, people, and information
✔✔ten strategic decisions: human resources, job design, and work management -
✔✔recruit, motivate, and retain personnel with the required talent and skills
, integral and expensive part of the total system design
✔✔ten strategic decisions: supply chain management - ✔✔integrate supply chain into
the firm's strategy
determine what is to be purchased, from whom, and under what conditions
✔✔ten strategic decisions: inventory management - ✔✔inventory ordering and holding
decisions
optimize considering customer satisfaction, supplier capability, and production
schedules
✔✔ten strategic decisions: scheduling - ✔✔determine and implement intermediate and
short term schedules
utilize personnel and facilities while meeting customer demands
✔✔ten strategic decisions: maintenance - ✔✔consider facility capacity, production
demands, and personnel
maintain a reliable and stable process
✔✔where are operation management jobs - ✔✔introducing new technologies and
methods
improving facility location and space utilization
defining and implementing operations strategy
improving response time
developing people and teams
improving customer service
managing quality
managing and controlling inventory
enhancing productivity
✔✔operations management certifications - ✔✔association for supply chain
management (ASCM/APICS)
QUESTIONS SET A+
production - ✔✔the creation of goods and services
✔✔operations management (OM) - ✔✔the set of activities that creates value in the form
of goods and services by transforming inputs into outputs
✔✔organizing to produce goods and services essential functions - ✔✔1. marketing
2. production/operations
3. finance/accounting
✔✔essential functions: marketing - ✔✔generates demand
✔✔essential functions: production/operations - ✔✔creates the product
✔✔essential functions: finance/accounting - ✔✔tracks how well the organization is
doing, pays bills, and collects the money
✔✔the supply chain - ✔✔a global network of organizations and activities that supplies a
firm with goods and services
members of the supply chain collaborate to achieve high levels of customer satisfaction,
efficiency, and competitive advantage
✔✔operations management is one of the three major functions of any organization -
✔✔we want to study how people organize themselves for productive enterprise
we want (and need) to know how goods and services are produced
we want to understand what operations managers do
OM is such a costly party of an organization
,✔✔basic management functions - ✔✔1. planning
2. organizing
3. staffing
4. leading
5. controlling
✔✔ten strategic decisions - ✔✔1. design of goods and services
2. managing quality
3. process and capacity strategy
4. location strategy
5. layout strategy
6. human resources and job design
7. supply-chain management
8. inventory management
9. scheduling
10. maintenance
✔✔ten strategic decisions: design of goods and services - ✔✔defines what is required
of operations
product design determines cost, quality, and sustainability and human resources
✔✔ten strategic decisions: managing quality - ✔✔determine the customer's quality
expectations
establish policies and procedures to identify and achieve that quality
✔✔ten strategic decisions: process and capacity design - ✔✔how is a good or service
produced?
commits management to specify technology, quality, human resources, and
investments
✔✔ten strategic decisions: location strategy - ✔✔nearness to customers, suppliers, and
talent
considering costs, infrastructure, logistics, and government
✔✔ten strategic decisions: layout strategy - ✔✔integrate capacity needs, personnel
levels, technology, and inventory
determine the efficient flow of materials, people, and information
✔✔ten strategic decisions: human resources, job design, and work management -
✔✔recruit, motivate, and retain personnel with the required talent and skills
, integral and expensive part of the total system design
✔✔ten strategic decisions: supply chain management - ✔✔integrate supply chain into
the firm's strategy
determine what is to be purchased, from whom, and under what conditions
✔✔ten strategic decisions: inventory management - ✔✔inventory ordering and holding
decisions
optimize considering customer satisfaction, supplier capability, and production
schedules
✔✔ten strategic decisions: scheduling - ✔✔determine and implement intermediate and
short term schedules
utilize personnel and facilities while meeting customer demands
✔✔ten strategic decisions: maintenance - ✔✔consider facility capacity, production
demands, and personnel
maintain a reliable and stable process
✔✔where are operation management jobs - ✔✔introducing new technologies and
methods
improving facility location and space utilization
defining and implementing operations strategy
improving response time
developing people and teams
improving customer service
managing quality
managing and controlling inventory
enhancing productivity
✔✔operations management certifications - ✔✔association for supply chain
management (ASCM/APICS)
