PHCLE EVALUATION EXAMS ANSWERS AND
QUESTIONS SET A+
✔✔Motivation - ✔✔Internal and external factors that drive the desire and energy of
someone to be committed to their work or pursue a goal.
✔✔Strategic HR - ✔✔Proactive management of employees
✔✔Motivation-Hygiene Theory - ✔✔Certain factors cause job satisfaction when they are
present while others cause dissatisfaction when they are absent
✔✔Truth vs. Loyalty paradigm - ✔✔Personal honesty, adherence to facts vs. promise-
keeping, allegiance to others
✔✔Exit Interview - ✔✔A conversation held with an employee to learn about their
motivations for leaving the organization.
✔✔Workforce Analysis - ✔✔Process of examining data to uncover gaps between
supply and demand. It is the first phase of workforce planning and serves as the
foundation of a workforce plan.
✔✔Ethical Dilemma - ✔✔Choice to be made between two possible moral imperatives,
neither of which is unambiguously acceptable or preferable. The complexity arises out
of the situational conflict in which obeying one would result in transgressing another.
Also known as a right vs. right choice.
✔✔Ethics - ✔✔A philosophy concerned with opinions about appropriate and
inappropriate moral behavior by an individual or group.
✔✔Workforce Plan - ✔✔Report that identifies targeted strategies to ensure that the
organization's workforce is operating within budget and addresses the existing and
anticipated needs of all learners.
, ✔✔Performance Management - ✔✔Process of maintaining or improving job
performance through ongoing communication between a supervisor and an employee in
support of accomplishing the strategic goals of the organization.
✔✔Positional Bargaining - ✔✔Negotiation strategy that involves holding to a fixed idea
or position.
✔✔Individual vs. Community paradigm - ✔✔Interests of one or a few vs interests of
many or the majority
✔✔Functional Structure - ✔✔A type of organization structure in employees who perform
similar work or have similar skills or knowledge are grouped into departments or teams,
such as human resources, finance, and operations.
✔✔Workforce Planning - ✔✔Process to align the workforce with the needs and priorities
of the organization and the students it serves.
✔✔Stay Interview - ✔✔A regular, informal conversation between a supervisor and an
employee about the employee's level of job satisfaction and specific ways the
supervisor can maintain or improve it.
✔✔Self-determination Theory - ✔✔People have three fundamental needs⎯autonomy,
competence, and relatedness⎯that, when met, foster intrinsic motivation and overall
wellbeing.
✔✔Short-term vs. Long-term paradigm - ✔✔Concern for the present vs investment for
the future
✔✔Justice vs Mercy paradigm - ✔✔Fair and equal application of rules vs compassion
for the individual
✔✔Theories of Intelligence - ✔✔Individuals' beliefs about intelligence and ability⎯known
as implicit theories or mindsets⎯tend to fall into one of two categories.
✔✔Career Ladders - ✔✔Professional pathways through which individuals can more
broadly impact and expand their role in the organization. Also referred to as career
pathways, career lattices, and career tracks.
✔✔External Recruitment - ✔✔Actions taken to fill a job vacancy with applicants from
outside the organization.
✔✔Goal - ✔✔A statement that describes a desired outcome and focuses effort.
QUESTIONS SET A+
✔✔Motivation - ✔✔Internal and external factors that drive the desire and energy of
someone to be committed to their work or pursue a goal.
✔✔Strategic HR - ✔✔Proactive management of employees
✔✔Motivation-Hygiene Theory - ✔✔Certain factors cause job satisfaction when they are
present while others cause dissatisfaction when they are absent
✔✔Truth vs. Loyalty paradigm - ✔✔Personal honesty, adherence to facts vs. promise-
keeping, allegiance to others
✔✔Exit Interview - ✔✔A conversation held with an employee to learn about their
motivations for leaving the organization.
✔✔Workforce Analysis - ✔✔Process of examining data to uncover gaps between
supply and demand. It is the first phase of workforce planning and serves as the
foundation of a workforce plan.
✔✔Ethical Dilemma - ✔✔Choice to be made between two possible moral imperatives,
neither of which is unambiguously acceptable or preferable. The complexity arises out
of the situational conflict in which obeying one would result in transgressing another.
Also known as a right vs. right choice.
✔✔Ethics - ✔✔A philosophy concerned with opinions about appropriate and
inappropriate moral behavior by an individual or group.
✔✔Workforce Plan - ✔✔Report that identifies targeted strategies to ensure that the
organization's workforce is operating within budget and addresses the existing and
anticipated needs of all learners.
, ✔✔Performance Management - ✔✔Process of maintaining or improving job
performance through ongoing communication between a supervisor and an employee in
support of accomplishing the strategic goals of the organization.
✔✔Positional Bargaining - ✔✔Negotiation strategy that involves holding to a fixed idea
or position.
✔✔Individual vs. Community paradigm - ✔✔Interests of one or a few vs interests of
many or the majority
✔✔Functional Structure - ✔✔A type of organization structure in employees who perform
similar work or have similar skills or knowledge are grouped into departments or teams,
such as human resources, finance, and operations.
✔✔Workforce Planning - ✔✔Process to align the workforce with the needs and priorities
of the organization and the students it serves.
✔✔Stay Interview - ✔✔A regular, informal conversation between a supervisor and an
employee about the employee's level of job satisfaction and specific ways the
supervisor can maintain or improve it.
✔✔Self-determination Theory - ✔✔People have three fundamental needs⎯autonomy,
competence, and relatedness⎯that, when met, foster intrinsic motivation and overall
wellbeing.
✔✔Short-term vs. Long-term paradigm - ✔✔Concern for the present vs investment for
the future
✔✔Justice vs Mercy paradigm - ✔✔Fair and equal application of rules vs compassion
for the individual
✔✔Theories of Intelligence - ✔✔Individuals' beliefs about intelligence and ability⎯known
as implicit theories or mindsets⎯tend to fall into one of two categories.
✔✔Career Ladders - ✔✔Professional pathways through which individuals can more
broadly impact and expand their role in the organization. Also referred to as career
pathways, career lattices, and career tracks.
✔✔External Recruitment - ✔✔Actions taken to fill a job vacancy with applicants from
outside the organization.
✔✔Goal - ✔✔A statement that describes a desired outcome and focuses effort.
