PHCLE CORRECT EXAMS ANSWERS AND QUESTIONS
SET A+
✔✔Justice vs. Mercy - ✔✔Ethical dilemma involving excusing a person's behavior due
to extenuating circumstances or convicting to teach a lesson
✔✔Ends-based thinking - ✔✔Considering moral dilemmas in terms of the greatest good
for the greatest number
✔✔Rule-based thinking - ✔✔Characterized as "following the highest principle or duty",
determined by the kinds of standards everyone should uphold all the time, whatever the
situation.
✔✔Care-based thinking - ✔✔do what you want others to do to you
✔✔Conflict resolution styles - ✔✔dominating, obliging, avoiding, compromising,
integrating
✔✔dominating style - ✔✔conflict resolution style showing a higher regard for one's own
interests than those of the other
✔✔obliging style - ✔✔conflict resolution style showing little concern for self-interest and
greater concern for the interests of others
✔✔avoiding style - ✔✔conflict resolution style showing low concern for the self and for
another
✔✔compromising style - ✔✔a conflict resolution style that reflects a moderate concern
for both your goals and the other person's goals
✔✔integrating style - ✔✔conflict resolution style showing high concern for others as well
as for one's self
, ✔✔Primary Audience - ✔✔stakeholders whose knowledge, attitudes and behaviors
must be changed in order to meet your communications goal
✔✔Secondary audience - ✔✔people who will be affected if you succeed in meeting
communication goal
✔✔Know, feel, do - ✔✔Things to consider about what you want your audience to
receive from your communication
✔✔Risk management steps - ✔✔Identify, assess, mitigate, monitor
✔✔avoidance mitigation - ✔✔risk management achieved by doing away with the
program or entity causing the threat
✔✔Prevention mitigation - ✔✔risk management achieved by training and preparing for
the threat
✔✔reduction mitigation - ✔✔risk management achieved by modifying the threat
✔✔segregation mitigation - ✔✔risk management achieved by spreading out the risk, i.e.
dividing files or separation of duties
✔✔transfer mitigation - ✔✔risk management by outsourcing the threat
✔✔Necessary for risk management - ✔✔Timeliness, Transparancy, Options
considered, Consult experts
✔✔fiscal sustainability - ✔✔A measure of the present value of all projected future
revenues compared to the present value of projected future spending.
✔✔Factors affecting programmatic sustainability - ✔✔Strategy, structures, culture,
environment
✔✔Guiding question for risk management - ✔✔What are the factors (internal and
external) that could impact a program's success in the short and long term?
✔✔GEPA-General Educational Provisions Act - ✔✔requires equitable access to federal
funds
✔✔ESSA Title II - ✔✔requires a fair and equitable plan for education and defined
human capital management system
✔✔Total cost calculation - ✔✔fixed costs + variable costs = total costs
SET A+
✔✔Justice vs. Mercy - ✔✔Ethical dilemma involving excusing a person's behavior due
to extenuating circumstances or convicting to teach a lesson
✔✔Ends-based thinking - ✔✔Considering moral dilemmas in terms of the greatest good
for the greatest number
✔✔Rule-based thinking - ✔✔Characterized as "following the highest principle or duty",
determined by the kinds of standards everyone should uphold all the time, whatever the
situation.
✔✔Care-based thinking - ✔✔do what you want others to do to you
✔✔Conflict resolution styles - ✔✔dominating, obliging, avoiding, compromising,
integrating
✔✔dominating style - ✔✔conflict resolution style showing a higher regard for one's own
interests than those of the other
✔✔obliging style - ✔✔conflict resolution style showing little concern for self-interest and
greater concern for the interests of others
✔✔avoiding style - ✔✔conflict resolution style showing low concern for the self and for
another
✔✔compromising style - ✔✔a conflict resolution style that reflects a moderate concern
for both your goals and the other person's goals
✔✔integrating style - ✔✔conflict resolution style showing high concern for others as well
as for one's self
, ✔✔Primary Audience - ✔✔stakeholders whose knowledge, attitudes and behaviors
must be changed in order to meet your communications goal
✔✔Secondary audience - ✔✔people who will be affected if you succeed in meeting
communication goal
✔✔Know, feel, do - ✔✔Things to consider about what you want your audience to
receive from your communication
✔✔Risk management steps - ✔✔Identify, assess, mitigate, monitor
✔✔avoidance mitigation - ✔✔risk management achieved by doing away with the
program or entity causing the threat
✔✔Prevention mitigation - ✔✔risk management achieved by training and preparing for
the threat
✔✔reduction mitigation - ✔✔risk management achieved by modifying the threat
✔✔segregation mitigation - ✔✔risk management achieved by spreading out the risk, i.e.
dividing files or separation of duties
✔✔transfer mitigation - ✔✔risk management by outsourcing the threat
✔✔Necessary for risk management - ✔✔Timeliness, Transparancy, Options
considered, Consult experts
✔✔fiscal sustainability - ✔✔A measure of the present value of all projected future
revenues compared to the present value of projected future spending.
✔✔Factors affecting programmatic sustainability - ✔✔Strategy, structures, culture,
environment
✔✔Guiding question for risk management - ✔✔What are the factors (internal and
external) that could impact a program's success in the short and long term?
✔✔GEPA-General Educational Provisions Act - ✔✔requires equitable access to federal
funds
✔✔ESSA Title II - ✔✔requires a fair and equitable plan for education and defined
human capital management system
✔✔Total cost calculation - ✔✔fixed costs + variable costs = total costs
