PHCLE FINAL EXAMS ANSWERS AND QUESTIONS
SET A+
Giving one wrong answer to why or stopping asking why too soon - ✔✔What causes
wrong root cause to be identified
✔✔HCLE Professional Standards - ✔✔Performance Excellence, Strategic Staffing,
Talent Management & Development, Culture & Total Rewards
✔✔Performance Excellence Components - ✔✔Strategic Alignment, Communications,
Sustainability & Risk Management, Continuous Improvement
✔✔Strategic Staffing Components - ✔✔Workforce Planning, Human Resources
Branding, Sourcing & Recruiting, Selection & Placement
✔✔Talent Management & Development Components - ✔✔Onboarding, Training &
Development, Performance Management, Career Ladders & Succession Planning
✔✔Culture & Total Rewards Components - ✔✔Employee Engagement, Rewards &
Recognition, Compensation & Benefits, Organizational Culture
✔✔Mission, Values & Goals - ✔✔Human Capital Management System should be
aligned to this.
✔✔Vision Statement - ✔✔The state the organization wishes to achieve, a guiding
image for the future.
✔✔Components of Vision Statement - ✔✔Motivational, aspiring, compelling, creative,
short
✔✔Mission Statement - ✔✔Outline for how to achieve vision; what organization does
and who its customers are
, ✔✔Mission Statement is typically specific to - ✔✔Public image, industry, work/focus,
culture, clients and values
✔✔Values - ✔✔The traits or actions valued by an organization.
✔✔Strategy - ✔✔A plan or method that enables an organization to achieve its long-term
goals.
✔✔Goal - ✔✔A statement that describes a desired outcome and focuses effort
✔✔Compliance Orientation - ✔✔Strategic planning method that is rushed, with minimal
engagement and only surface commitment
✔✔Transformative Orientation - ✔✔Strategic planning method that has broad
engagement, wide open conversations and deep commitment by leadership
✔✔SWOT Analysis - ✔✔Planning tool used to assess which option is best. Used to
support product development. Best not to use when the environment is rapidly
changing.
✔✔PEST Analysis - ✔✔Planning tool that considers outside factors that are political,
economic, technological and socio-cultural - works for examining labor market, etc.
✔✔Internal factors affecting strategic planning - ✔✔Strengths and weaknesses
✔✔External Factors affecting strategic planning - ✔✔Opportunities and threats
✔✔Human Capital - ✔✔The value an employee brings to an organization related to
their knowledge, skills, abilities and expertise.
✔✔Three levers of human capital reform - ✔✔boost effectiveness of average
performers, retain and leverage most effective employees, fill open positions by
replacing ineffective employees with high potential employees
✔✔Decision making and conflict management - ✔✔Key components of ethical
leadership in education
✔✔Conflict Management Styles - ✔✔avoiding, obliging, compromising, dominating,
integrating
✔✔ESSA requirements - ✔✔Standards, assessments, accountability, school
improvement
SET A+
Giving one wrong answer to why or stopping asking why too soon - ✔✔What causes
wrong root cause to be identified
✔✔HCLE Professional Standards - ✔✔Performance Excellence, Strategic Staffing,
Talent Management & Development, Culture & Total Rewards
✔✔Performance Excellence Components - ✔✔Strategic Alignment, Communications,
Sustainability & Risk Management, Continuous Improvement
✔✔Strategic Staffing Components - ✔✔Workforce Planning, Human Resources
Branding, Sourcing & Recruiting, Selection & Placement
✔✔Talent Management & Development Components - ✔✔Onboarding, Training &
Development, Performance Management, Career Ladders & Succession Planning
✔✔Culture & Total Rewards Components - ✔✔Employee Engagement, Rewards &
Recognition, Compensation & Benefits, Organizational Culture
✔✔Mission, Values & Goals - ✔✔Human Capital Management System should be
aligned to this.
✔✔Vision Statement - ✔✔The state the organization wishes to achieve, a guiding
image for the future.
✔✔Components of Vision Statement - ✔✔Motivational, aspiring, compelling, creative,
short
✔✔Mission Statement - ✔✔Outline for how to achieve vision; what organization does
and who its customers are
, ✔✔Mission Statement is typically specific to - ✔✔Public image, industry, work/focus,
culture, clients and values
✔✔Values - ✔✔The traits or actions valued by an organization.
✔✔Strategy - ✔✔A plan or method that enables an organization to achieve its long-term
goals.
✔✔Goal - ✔✔A statement that describes a desired outcome and focuses effort
✔✔Compliance Orientation - ✔✔Strategic planning method that is rushed, with minimal
engagement and only surface commitment
✔✔Transformative Orientation - ✔✔Strategic planning method that has broad
engagement, wide open conversations and deep commitment by leadership
✔✔SWOT Analysis - ✔✔Planning tool used to assess which option is best. Used to
support product development. Best not to use when the environment is rapidly
changing.
✔✔PEST Analysis - ✔✔Planning tool that considers outside factors that are political,
economic, technological and socio-cultural - works for examining labor market, etc.
✔✔Internal factors affecting strategic planning - ✔✔Strengths and weaknesses
✔✔External Factors affecting strategic planning - ✔✔Opportunities and threats
✔✔Human Capital - ✔✔The value an employee brings to an organization related to
their knowledge, skills, abilities and expertise.
✔✔Three levers of human capital reform - ✔✔boost effectiveness of average
performers, retain and leverage most effective employees, fill open positions by
replacing ineffective employees with high potential employees
✔✔Decision making and conflict management - ✔✔Key components of ethical
leadership in education
✔✔Conflict Management Styles - ✔✔avoiding, obliging, compromising, dominating,
integrating
✔✔ESSA requirements - ✔✔Standards, assessments, accountability, school
improvement
