BEHAVIORAL HEALTH QUALITY AND
SAFETY TRAINING COMPREHENSIVE
EXAM STUDY GUIDE WITH COMPLETE
SOLUTIONS
●● Goal of Six Sigma
Answer: The Six Sigma process has a goal of a very, very small error
rate.
●● Lean Management
Answer: A business management philosophy which focuses on
eliminating waste or non-value added activities. Eliminating waste of
time, excess work, and unevenness of product are the goals.
●● Quality Healthcare
Answer: Quality of care is the degree to which health services for
individuals and populations increase the likelihood of desired health
outcomes and are consistent with current professional knowledge.
●● Quality Improvement
Answer: Quality improvement must be everyone's job, starting from
executive management to the front-line worker.
, ●● Monitoring Quality
Answer: Quality must be monitored to ensure that it is being maintained.
Helps with effectiveness of the program and consistency.
●● Strategies to Monitor Quality
Answer: Strategies to monitor quality include healthcare institutional
monitoring practices, centralized government monitoring bodies, such as
the CMS, and independent agencies such as The Joint Commission.
●● Area of Impediment to Patient Care
Answer: It can worsen health conditions, mental and emotional stress.
More stress on providers.
●● Bad Communication Consequences
Answer: Effective communication is the most important aspect of
providing safe patient care. It can impact patient safety, delayed care,
patients getting the wrong treatment, and conflict among peers.
●● 2 Patient Identifier Systems
Answer: All healthcare personnel must correctly identify patients before
initiating care using a two-patient identifier system. The patient
identifiers can include any two of the following: name, birth date, and
medical record number.
SAFETY TRAINING COMPREHENSIVE
EXAM STUDY GUIDE WITH COMPLETE
SOLUTIONS
●● Goal of Six Sigma
Answer: The Six Sigma process has a goal of a very, very small error
rate.
●● Lean Management
Answer: A business management philosophy which focuses on
eliminating waste or non-value added activities. Eliminating waste of
time, excess work, and unevenness of product are the goals.
●● Quality Healthcare
Answer: Quality of care is the degree to which health services for
individuals and populations increase the likelihood of desired health
outcomes and are consistent with current professional knowledge.
●● Quality Improvement
Answer: Quality improvement must be everyone's job, starting from
executive management to the front-line worker.
, ●● Monitoring Quality
Answer: Quality must be monitored to ensure that it is being maintained.
Helps with effectiveness of the program and consistency.
●● Strategies to Monitor Quality
Answer: Strategies to monitor quality include healthcare institutional
monitoring practices, centralized government monitoring bodies, such as
the CMS, and independent agencies such as The Joint Commission.
●● Area of Impediment to Patient Care
Answer: It can worsen health conditions, mental and emotional stress.
More stress on providers.
●● Bad Communication Consequences
Answer: Effective communication is the most important aspect of
providing safe patient care. It can impact patient safety, delayed care,
patients getting the wrong treatment, and conflict among peers.
●● 2 Patient Identifier Systems
Answer: All healthcare personnel must correctly identify patients before
initiating care using a two-patient identifier system. The patient
identifiers can include any two of the following: name, birth date, and
medical record number.
