BCOR 370 WVU EXAM PREPARATION TEST
BANK WITH CORRECT ANSWERS
●● Feedforward control
Answer: Control at input; anticipates problems.
●● Concurrent control
Answer: Control during process; corrects problems as they happen
●● Feedback control
Answer: Control at output; corrects problems after they occur (US
historically likes this one best)
●● Financial statements are an example of...
Answer: Feedback/post-action control
●● Quality management
Answer: consistent conformance to customer expectations
●● Ideas of quality management (4)
Answer: 1. intense focus on customer
2. improvement toward 100%
,3. improve quality on everything, not just final product
4. employees involved in finding and solving problems
●● Team
Answer: a group of individuals engaged in collective work that requires
joint effort and generates positive synergy
●● Synergy
Answer: when output is greater than the sum total of inputs
●● 4 types of teams
Answer: Functional, cross-functional, problem-solving, self-managed
●● Functional team
Answer: team that works within a department of an organization
●● Cross-functional team
Answer: team that is made up of different department members
●● problem-solving team
Answer: team whose purpose is to solve a specific problem
, ●● self-managed team
Answer: team where members manage themselves, leadership shared,
very popular
●● 4 stages of team development
Answer: 1. Forming (uncertainty)
2. Storming (conflict)
3. Norming (cohesiveness)
4. Performing (functionality)
●● Characteristics of effective teams
Answer: clear unity of purpose
self-conscious
clear & demanding goals
informal, comfortable, relaxed
extensive participation in discussions
freedom to express ideas
disagreement is viewed as good
general agreement on decisions
everyone carries their weight
frequent constructive criticism
shared leadership
BANK WITH CORRECT ANSWERS
●● Feedforward control
Answer: Control at input; anticipates problems.
●● Concurrent control
Answer: Control during process; corrects problems as they happen
●● Feedback control
Answer: Control at output; corrects problems after they occur (US
historically likes this one best)
●● Financial statements are an example of...
Answer: Feedback/post-action control
●● Quality management
Answer: consistent conformance to customer expectations
●● Ideas of quality management (4)
Answer: 1. intense focus on customer
2. improvement toward 100%
,3. improve quality on everything, not just final product
4. employees involved in finding and solving problems
●● Team
Answer: a group of individuals engaged in collective work that requires
joint effort and generates positive synergy
●● Synergy
Answer: when output is greater than the sum total of inputs
●● 4 types of teams
Answer: Functional, cross-functional, problem-solving, self-managed
●● Functional team
Answer: team that works within a department of an organization
●● Cross-functional team
Answer: team that is made up of different department members
●● problem-solving team
Answer: team whose purpose is to solve a specific problem
, ●● self-managed team
Answer: team where members manage themselves, leadership shared,
very popular
●● 4 stages of team development
Answer: 1. Forming (uncertainty)
2. Storming (conflict)
3. Norming (cohesiveness)
4. Performing (functionality)
●● Characteristics of effective teams
Answer: clear unity of purpose
self-conscious
clear & demanding goals
informal, comfortable, relaxed
extensive participation in discussions
freedom to express ideas
disagreement is viewed as good
general agreement on decisions
everyone carries their weight
frequent constructive criticism
shared leadership
