BCOR 370 WVU COMPLETE EXAM REVIEW
WITH FULL SOLUTIONS
●● What are the six steps of the Motivation Process
Answer: 1. Unsatisfied Needs
2. Tension
3. Drives
4. Behavior
5. Satisfied Needs
6. Reduction of Tension
●● Douglas McGregor
Answer: Basic human nature; 2 theories of motivation.
●● Theory X
Answer: average person has little ambition, dislikes work, avoids
responsibility.
●● Theory Y
Answer: Self-directed, enjoys work, accepts responsibility.
●● What is the best theory for basic human nature?
,Answer: Theory Y
●● Maslow's Hierarchy of Needs
Answer: Academics do not like it because it can not be tested.
1. Self Actualization
2. Esteem
3. Social
4. Safety
5. Physiological
●● Hertzberg's Two Factors
Answer: 1. Hygiene Factors - Company policies, quality of supervision,
relations with others, personal life, rate of pay, job security, working
conditions.
2. Motivational Factors - Achievement, career development, personal
growth, job interest, recognition, responsibility.
●● Equity Theory
Answer: Based on perceptions of fairness. Perceived inequalities can
cause certain behaviors.
, ●● Change in inputs
Answer: Work Less
●● Attempts to change outcomes
Answer: Ask for raise
●● Cognitive Reevaluation
Answer: Employee causing problems or with bad attitude could be from
perceiving the situation as being unfair; manager can help them see
why/how it is fair.
●● Victor Veroom
Answer: Invented the Expectancy Theory.
●● Expectancy Theory
Answer: The extend to which someone will be motivated is dependent
on three subjective relationships.
A-> Effort Performance Linkage
B-> Performance Reward Linkage
C-> Attractiveness
●● Fields of Experience
WITH FULL SOLUTIONS
●● What are the six steps of the Motivation Process
Answer: 1. Unsatisfied Needs
2. Tension
3. Drives
4. Behavior
5. Satisfied Needs
6. Reduction of Tension
●● Douglas McGregor
Answer: Basic human nature; 2 theories of motivation.
●● Theory X
Answer: average person has little ambition, dislikes work, avoids
responsibility.
●● Theory Y
Answer: Self-directed, enjoys work, accepts responsibility.
●● What is the best theory for basic human nature?
,Answer: Theory Y
●● Maslow's Hierarchy of Needs
Answer: Academics do not like it because it can not be tested.
1. Self Actualization
2. Esteem
3. Social
4. Safety
5. Physiological
●● Hertzberg's Two Factors
Answer: 1. Hygiene Factors - Company policies, quality of supervision,
relations with others, personal life, rate of pay, job security, working
conditions.
2. Motivational Factors - Achievement, career development, personal
growth, job interest, recognition, responsibility.
●● Equity Theory
Answer: Based on perceptions of fairness. Perceived inequalities can
cause certain behaviors.
, ●● Change in inputs
Answer: Work Less
●● Attempts to change outcomes
Answer: Ask for raise
●● Cognitive Reevaluation
Answer: Employee causing problems or with bad attitude could be from
perceiving the situation as being unfair; manager can help them see
why/how it is fair.
●● Victor Veroom
Answer: Invented the Expectancy Theory.
●● Expectancy Theory
Answer: The extend to which someone will be motivated is dependent
on three subjective relationships.
A-> Effort Performance Linkage
B-> Performance Reward Linkage
C-> Attractiveness
●● Fields of Experience
