MNO3703 ASSIGNMENT 2 SEMESTER 1 NEW 2026-2027
UPDATE ALL COMPREHENSIVE WELL ELABORATED
REAL QUESTIONS AND A DETAILED BREAKDOWN
OF ALL CORRECT VERIFIED ANSWERS EXAM PLUS
CERTIFIED RATIONALES | COMPLETE TEST
SOLUTION | PASSED AND REWARDED WITH
DISTINCTION FOR ORIGINALLY GRADE A+ BRAND
NEW!!!
Question 1
Which of the following best defines Total Quality
Management (TQM)?
A. A system focused solely on inspecting finished
products for defects.
B. A set of systematic activities carried out by the
entire organisation to effectively and efficiently
achieve objectives by providing quality that
satisfies customers.
C. A financial audit process to reduce operational
costs.
D. A marketing strategy to increase brand awareness.
,Rationale: TQM is defined as a set of systematic
activities carried out by the entire organisation to
achieve its objectives by providing products and
services with a level of quality that satisfies
customers, at the appropriate time and price. It is
holistic and not limited to inspection, finance, or
marketing.
Question 2
Quality of design is best described as:
A. A measure of how well a product or service is
designed to achieve agreed requirements.
B. The extent to which a product meets its design
specifications during production.
C. The number of defects found in a finished
product.
D. The cost of raw materials used in production.
Rationale: Quality of design assesses how
effectively a product or service is planned to meet
agreed standards. It focuses on the design phase
,and specification, not on inspection or operational
performance.
Question 3
The Malcolm Baldrige National Quality Award
framework includes which seven categories?
A. Leadership, strategic planning, customer focus,
measurement, workforce focus, operations focus,
and results.
B. Leadership, financial management, marketing,
sales, operations, human resources, and IT.
C. Quality control, quality assurance, quality
planning, quality improvement, quality costs, quality
audits, and quality training.
D. Design, production, inspection, packaging,
distribution, sales, and after-sales service.
Rationale: The Baldrige framework uses seven
categories to assess organisations: Leadership;
Strategic Planning; Customer Focus;
Measurement, Analysis and Knowledge
, Management; Workforce Focus; Operations
Focus; and Results.
Question 4
The 'Four Ps' model for TQM includes:
A. Planning, Performance, Processes, and People.
B. Product, Price, Place, and Promotion.
C. Plan, Do, Check, and Act.
D. People, Product, Process, and Profit.
Rationale: The 'Four Ps' model for TQM is
Planning, Performance, Processes, and People. It
is a simple model for achieving business excellence
by planning the involvement of people in the
improvement of processes.
Question 5
What does the 'three Cs' refer to in the context of
TQM?
A. Cost, Control, and Coordination.
B. Culture, Communication, and Commitment.
UPDATE ALL COMPREHENSIVE WELL ELABORATED
REAL QUESTIONS AND A DETAILED BREAKDOWN
OF ALL CORRECT VERIFIED ANSWERS EXAM PLUS
CERTIFIED RATIONALES | COMPLETE TEST
SOLUTION | PASSED AND REWARDED WITH
DISTINCTION FOR ORIGINALLY GRADE A+ BRAND
NEW!!!
Question 1
Which of the following best defines Total Quality
Management (TQM)?
A. A system focused solely on inspecting finished
products for defects.
B. A set of systematic activities carried out by the
entire organisation to effectively and efficiently
achieve objectives by providing quality that
satisfies customers.
C. A financial audit process to reduce operational
costs.
D. A marketing strategy to increase brand awareness.
,Rationale: TQM is defined as a set of systematic
activities carried out by the entire organisation to
achieve its objectives by providing products and
services with a level of quality that satisfies
customers, at the appropriate time and price. It is
holistic and not limited to inspection, finance, or
marketing.
Question 2
Quality of design is best described as:
A. A measure of how well a product or service is
designed to achieve agreed requirements.
B. The extent to which a product meets its design
specifications during production.
C. The number of defects found in a finished
product.
D. The cost of raw materials used in production.
Rationale: Quality of design assesses how
effectively a product or service is planned to meet
agreed standards. It focuses on the design phase
,and specification, not on inspection or operational
performance.
Question 3
The Malcolm Baldrige National Quality Award
framework includes which seven categories?
A. Leadership, strategic planning, customer focus,
measurement, workforce focus, operations focus,
and results.
B. Leadership, financial management, marketing,
sales, operations, human resources, and IT.
C. Quality control, quality assurance, quality
planning, quality improvement, quality costs, quality
audits, and quality training.
D. Design, production, inspection, packaging,
distribution, sales, and after-sales service.
Rationale: The Baldrige framework uses seven
categories to assess organisations: Leadership;
Strategic Planning; Customer Focus;
Measurement, Analysis and Knowledge
, Management; Workforce Focus; Operations
Focus; and Results.
Question 4
The 'Four Ps' model for TQM includes:
A. Planning, Performance, Processes, and People.
B. Product, Price, Place, and Promotion.
C. Plan, Do, Check, and Act.
D. People, Product, Process, and Profit.
Rationale: The 'Four Ps' model for TQM is
Planning, Performance, Processes, and People. It
is a simple model for achieving business excellence
by planning the involvement of people in the
improvement of processes.
Question 5
What does the 'three Cs' refer to in the context of
TQM?
A. Cost, Control, and Coordination.
B. Culture, Communication, and Commitment.
