Citm 102 - Chapter 1 Updated Actual Questions And Correct Answers

CITM 102 - CHAPTER 1 UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS

Question:
1. Which of the following is not one of the six strategic business objectives of information systems?
A) New products and services
B) Improved decision making
C) Competitive advantage
D) Improved employee morale
E) Survival
Answer:
D

Question:
2. Verizon's use of a web-based digital dashboard to provide managers with precise real-time information
enabled it to improve which of the following?
A) Compliance with regulations
B) Managerial decision making
C) Efficiency in creation of new products
D) Employee morale
E) Intimacy with its suppliers
Answer:
B

Question:
3. Which of the following may lead to competitive advantage?
1. New products, services, and business models;
2. Charging less for superior products;
3. Responding to customers in real time
A) 1 only
B) 1 and 2
C) 2 and 3
D) 1 and 3
E) 1, 2, and 3
Answer:
E

Question:
4. A firm that invests in an information system because it is a necessity of doing business does so because
it is seeking to achieve which of the following business objectives?
A) Operational excellence
B) Improved decision making
C) Competitive advantage
D) Customer intimacy
E) Survival

,Answer:
E

Question:
5. The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an example of
which of the following?
A) Improved flexibility
B) Improved decision making
C) Improved efficiency
D) Customer intimacy
E) Operational excellence
Answer:
D

Question:
6. Competitors were seeking which of the following business objectives when they rushed to provide
ATMs after Citibank introduced the first ATMs in New York?
A) Improved efficiency
B) Customer and supplier intimacy
C) Survival
D) Competitive advantage
E) Improved decision making
Answer:
C

Question:
7. Which of the following is the key business metric behind the technologies implemented by Kroger, as
discussed in the chapter-opening case?
A) Higher customer satisfaction levels
B) Survival
C) Improved employee morale
D) Improved decision making
E) Reduced cost of supplies
Answer:
A

Question:
8. Which of the following is an example of a business using information systems to create a new product?
A) Walmart's RetailLink system
B) The Mandarin Oriental's use of computers to keep track of guest preferences
C) Verizon's use of a web-based digital dashboard to provide real-time company information for managers
D) Apple's creation of the iPod
E) Kroger's use of sensors to monitor cold food storage temperatures
Answer:
D

, Question:
9. Walmart exemplifies the power of information systems coupled with state-of-the-art business practices
and supportive management to achieve which of the following?
A) New products and services
B) Operational efficiency
C) Survival
D) Customer intimacy
E) Competitive advantage
Answer:
B

Question:
10. How much did American businesses spend on information systems hardware, software, and
telecommunications equipment in 2015?
A) About $100 million
B) About $1 billion
C) About $100 billion
D) About $1 trillion
E) About $10 trillion
Answer:
D

Question:
11. To make sure they stock clothes that their customers will purchase, a department store implements a
new application that analyzes spending levels at their stores and cross-references this data to popular
clothing styles. Which of the following business objectives is this information intended to support?
A) Customer intimacy
B) Survival
C) Operational excellence
D) Improved decision making
E) New products and services
Answer:
C

Question:
12. Approximately what percent of U.S. businesses have some form of remote work program?
A) About 15 percent
B) About 25 percent
C) About 35 percent
D) About 60 percent
E) About 75 percent
Answer:
D