DEVOTED HEALTH AGENT CERTIFICATION
EXAMS KEY CONCEPTS AND PRACTICE
QUESTIONS
◉ True or False: We answer our member calls 80% of the time in 30
seconds or less?
Answer: True
◉ Which of the following is a main component of our model of care?
Answer: All of the above:
Population Description
Care Coordination
Provider Network
Quality of performance & improvement
◉ What is important to review with a prospect during our sales
presentations related to prescriptions? (Select all that apply)
Answer: Select All:
Review the transition supply process and the process for exceptions.
Review the M3P program
Review the 3 stages of Part D coverage
, Offer to look up their prescriptions & show them how they can look
up their prescriptions to see if they are covered by the plan.
Explain limitations associated with obtaining prescriptions
including Prior Authorization, Step Therapy, and Quantity Limits
Review the pharmacy network requirement and where individuals
can find which pharmacies are in-network.
◉ What are some different ways a broker agent can complete a
scope of appointment? (Select all that apply)
Answer: All:
E-mail/text
Phone
Electronic
Paper
◉ True or False: Reviewing doctor networks is a required portion of
the Devoted enrollment process.
Answer: True
◉ True or False: Reading through the benefit highlights is a good
alternative to reading through the summary of benefits for the
enrollment presentation.
Answer: False
EXAMS KEY CONCEPTS AND PRACTICE
QUESTIONS
◉ True or False: We answer our member calls 80% of the time in 30
seconds or less?
Answer: True
◉ Which of the following is a main component of our model of care?
Answer: All of the above:
Population Description
Care Coordination
Provider Network
Quality of performance & improvement
◉ What is important to review with a prospect during our sales
presentations related to prescriptions? (Select all that apply)
Answer: Select All:
Review the transition supply process and the process for exceptions.
Review the M3P program
Review the 3 stages of Part D coverage
, Offer to look up their prescriptions & show them how they can look
up their prescriptions to see if they are covered by the plan.
Explain limitations associated with obtaining prescriptions
including Prior Authorization, Step Therapy, and Quantity Limits
Review the pharmacy network requirement and where individuals
can find which pharmacies are in-network.
◉ What are some different ways a broker agent can complete a
scope of appointment? (Select all that apply)
Answer: All:
E-mail/text
Phone
Electronic
Paper
◉ True or False: Reviewing doctor networks is a required portion of
the Devoted enrollment process.
Answer: True
◉ True or False: Reading through the benefit highlights is a good
alternative to reading through the summary of benefits for the
enrollment presentation.
Answer: False
