DEVOTED AGENT CERTIFICATION 79 KEY
CONCEPTS AND PRACTICE QUESTIONS
◉ Who hires an NSA?
Answer: An NSA is hired by a contracting company to provide
signing services and oversee the actual loan signing with the
borrower.
◉ What is a contracting company?
Answer: A closing company could be:
-closing agent
-bank
-escrow company
-attorney
-signing service
-borrower's
◉ What types of transactions does a Signing Agent handle?
Answer: -Refinance
-Purchase and sale
-HELOC
-Construction
,-Commercial
-Reverse Mortgage
◉ What are some Signing Agent DO's and DONT's?
Answer: You can:
-Print Loan documents
-Oversee the signing
-Notarize the appropriate documents
-Return the documents
You can't:
-Process loans
-Conduct a settlement
-Prepare documents
-Offer am opinion or legal advice to the borrowers
◉ What are some examples of discriminatory or unfair practices?
Answer: -refusing to perform signing or providing inferior services
based on clients race, color, national origin, religion, gender, sexual
orientation, disability, family or migratory status
-making unprofessional and insensitive remarks about the clients
culture, level of education or lifestyle
, -Prompting the perception of unwelcome advances or a lewd act
◉ Where does the NSA fit in the loan process?
Answer: You may be the first or the only person the borrower meets.
Although you are involved in only one step, the whole loan process
hinges on how well you do your job.
◉ What are the key responsibilities of a Signing Agent?
Answer: Key responsibilities:
-Travel to the borrower
-Oversee the Signing
-Collect stipulations and notarize applicable documents
-Ensure that the documents are signed, dated or initialed properly
-Review all the documents
-Return the documents to the contracting company.
◉ How does a Signing Agent's performance affect the SLA(Service
Level Agreement)?
Answer: Your poor performance can negatively affect the payment to
the contracting company
◉ How can a Signing Agent provide superior customer service
Answer: You can:
CONCEPTS AND PRACTICE QUESTIONS
◉ Who hires an NSA?
Answer: An NSA is hired by a contracting company to provide
signing services and oversee the actual loan signing with the
borrower.
◉ What is a contracting company?
Answer: A closing company could be:
-closing agent
-bank
-escrow company
-attorney
-signing service
-borrower's
◉ What types of transactions does a Signing Agent handle?
Answer: -Refinance
-Purchase and sale
-HELOC
-Construction
,-Commercial
-Reverse Mortgage
◉ What are some Signing Agent DO's and DONT's?
Answer: You can:
-Print Loan documents
-Oversee the signing
-Notarize the appropriate documents
-Return the documents
You can't:
-Process loans
-Conduct a settlement
-Prepare documents
-Offer am opinion or legal advice to the borrowers
◉ What are some examples of discriminatory or unfair practices?
Answer: -refusing to perform signing or providing inferior services
based on clients race, color, national origin, religion, gender, sexual
orientation, disability, family or migratory status
-making unprofessional and insensitive remarks about the clients
culture, level of education or lifestyle
, -Prompting the perception of unwelcome advances or a lewd act
◉ Where does the NSA fit in the loan process?
Answer: You may be the first or the only person the borrower meets.
Although you are involved in only one step, the whole loan process
hinges on how well you do your job.
◉ What are the key responsibilities of a Signing Agent?
Answer: Key responsibilities:
-Travel to the borrower
-Oversee the Signing
-Collect stipulations and notarize applicable documents
-Ensure that the documents are signed, dated or initialed properly
-Review all the documents
-Return the documents to the contracting company.
◉ How does a Signing Agent's performance affect the SLA(Service
Level Agreement)?
Answer: Your poor performance can negatively affect the payment to
the contracting company
◉ How can a Signing Agent provide superior customer service
Answer: You can:
