NURSING 251 EXAM 2 2026/2027 | NURSING 251 EXAM 2 QUESTIONS,
STUDY GUIDE & REVIEW
What are the 3 parts of an Interview? - Correct answer ✔✔ 1. Introductory Phase
2. Working Phase
3. Summary and Closing Phase
What goes on during the Introductory Phase? (5) - Correct answer ✔✔ 1. Introduce self
2. Explain purpose of interview
▸Discuss questions
▸Explain reason for note taking
3. Assure confidentiality and privacy
4. Time frame of interview
5. Build rapport
What goes on during the Working Phase? - Correct answer ✔✔ The nurse collects data by
collaborating with patient to identify problems and set goals
What are the 3 skills used during the Working Phase? - Correct answer ✔✔ 1. Listening
2. Observing
3. Critical thinking to interpret and validate
What goes on during the Summary and Closing Phase (3)? - Correct answer ✔✔ 1. Summarize /
Restate findings
2. Validates problems / goals
3. Discusses plan to solve problem
, What are the 2 types of communication? - Correct answer ✔✔ 1. Non-verbal: art of listening
2. Verbal: art of asking questions
What are the 5 characteristics of Non-verbal communication? (LADSF) - Correct answer ✔✔ 1.
Demeanor:
2. Facial Expressions
3. Attitude
4. Silence
5. Listening
What are the 2 characteristics of verbal communication? - Correct answer ✔✔ 1. Speak in
simple terms clients understand
2. Sensitive questions should be matter of fact without any hint of judgment / personal
prejudice
List the 8 types of interview techniques. (FRCECIAS) - Correct answer ✔✔ 1. Facilitation: cue
patient to continue or continuers
▸"mhm", "go on", or "i'm listening"
2. Reflection (Echoing): Repeating patient's own words to encourage expression of facts and
feelings
3. Clarification: Validating what you heard
4. Empathetic responses: Be sure to identify feelings of patient
STUDY GUIDE & REVIEW
What are the 3 parts of an Interview? - Correct answer ✔✔ 1. Introductory Phase
2. Working Phase
3. Summary and Closing Phase
What goes on during the Introductory Phase? (5) - Correct answer ✔✔ 1. Introduce self
2. Explain purpose of interview
▸Discuss questions
▸Explain reason for note taking
3. Assure confidentiality and privacy
4. Time frame of interview
5. Build rapport
What goes on during the Working Phase? - Correct answer ✔✔ The nurse collects data by
collaborating with patient to identify problems and set goals
What are the 3 skills used during the Working Phase? - Correct answer ✔✔ 1. Listening
2. Observing
3. Critical thinking to interpret and validate
What goes on during the Summary and Closing Phase (3)? - Correct answer ✔✔ 1. Summarize /
Restate findings
2. Validates problems / goals
3. Discusses plan to solve problem
, What are the 2 types of communication? - Correct answer ✔✔ 1. Non-verbal: art of listening
2. Verbal: art of asking questions
What are the 5 characteristics of Non-verbal communication? (LADSF) - Correct answer ✔✔ 1.
Demeanor:
2. Facial Expressions
3. Attitude
4. Silence
5. Listening
What are the 2 characteristics of verbal communication? - Correct answer ✔✔ 1. Speak in
simple terms clients understand
2. Sensitive questions should be matter of fact without any hint of judgment / personal
prejudice
List the 8 types of interview techniques. (FRCECIAS) - Correct answer ✔✔ 1. Facilitation: cue
patient to continue or continuers
▸"mhm", "go on", or "i'm listening"
2. Reflection (Echoing): Repeating patient's own words to encourage expression of facts and
feelings
3. Clarification: Validating what you heard
4. Empathetic responses: Be sure to identify feelings of patient
