OLD SPAGHETTI LATEST
FACTORY - SERVER
TEST QUESTIONS AND
ANSWERS 2026 - 2027
When does the restaurant open and close?
Opens at 11:30pm and closes at 9:00pm Sunday-Thursday, and closes at
10pm Friday & Saturday
What is the general managers name?
Thanh Hoang
What approach should be used while serving?
The One Size fits One, tailoring your service to each person
individually.
What do we mean by "the answer is yes, now what is the question?"
we are saying that we want to be able to meet all their needs even if we
have to go out of our way and be as accommodating as we can, even if
the request is out of
the ordinary.
What is the one single commitment every single team member must
meet?
to ensure every guest leaves happy, everytime, no matter what!
What does "It's all included" on menu items refer to?
END OF
PAGE
1
, OLD SPAGHETTI LATEST
FACTORY - SERVER
TEST QUESTIONS AND
ANSWERS 2026 - 2027
All entrees include Hot sourdough bread; Minestrone soup or crisp green
salad; spumoni ice cream; and hot tea or coffee.
What two greetings should servers do?
An informal, initial greeting within the first 60 seconds of the guests
being seated, and a formal greeting
What should be described during the formal greeting?
the featured specials
Provide an example of a formal greeting
HI, my name is Lily! I will be taking care of you this evening. Our
featured entree and drink specials are _______
What question could you ask your guests to help identify whether
they would prefer a fast-paced for slower-paced meal?
Are you celebrating a special occassion tonight? or if they are dining
during lunch, ask if they have any time constraints.
While bussing tables, there is a ___ minute turnover rule
Two minute turnover rule.
When setting tables, napkins should be on which side of the plate?
Left side
END OF
PAGE
2
, OLD SPAGHETTI LATEST
FACTORY - SERVER
TEST QUESTIONS AND
ANSWERS 2026 - 2027
From left to right, describe the correct cutlery placement
fork, knife, ice cream spoon, soup spoon
What is the first step of service?
Introduce yourself and acknowledge your guest within two minutes.
What is the 2nd step of service?
Bring a hot loaf of bread with one garlic butter.
How much garlic loaf per group of people?
One loaf for every six people.
What does the restaurant offer during lunch service?
We must always be able to serve the guest within fifty mins in order to
be a restaurant option during lunch.
During lunch service, what should you ask during step two?
If the guests have any time restraints
What is the 3rd step of service
Describe the drink, appetizer, and dinner features, and if they have any
questions, you would be glad to answer them
What is the 4th step of serice?
END OF
PAGE
3
, OLD SPAGHETTI LATEST
FACTORY - SERVER
TEST QUESTIONS AND
ANSWERS 2026 - 2027
Offer a beverage and ask "can i start the table with any appetizers?"
What do you do if a guest orders an alcoholic beverage?
always offer a double
What is the 5th step of service?
Have drinks delivered within five minutes.
What is the 6th step of service?
Take the food order (menus being closed is a good rule of thumb),
always repeat food order back to clarify potential misunderstandings,
especially w/ dish sizes and sauce choices.
What to do when taking a food order?
Suggest the Caesar or Spinach salads, Clam chowder, or French onion
soup for an additional charge
What is the 7th step of service?
Remove food menus, leaving bev ones on the table
What is the 8th step of service?
Inform guests about the steps of service/tell them what happens next (I'll
be right back with your salads or appetizers").
END OF
PAGE
4
FACTORY - SERVER
TEST QUESTIONS AND
ANSWERS 2026 - 2027
When does the restaurant open and close?
Opens at 11:30pm and closes at 9:00pm Sunday-Thursday, and closes at
10pm Friday & Saturday
What is the general managers name?
Thanh Hoang
What approach should be used while serving?
The One Size fits One, tailoring your service to each person
individually.
What do we mean by "the answer is yes, now what is the question?"
we are saying that we want to be able to meet all their needs even if we
have to go out of our way and be as accommodating as we can, even if
the request is out of
the ordinary.
What is the one single commitment every single team member must
meet?
to ensure every guest leaves happy, everytime, no matter what!
What does "It's all included" on menu items refer to?
END OF
PAGE
1
, OLD SPAGHETTI LATEST
FACTORY - SERVER
TEST QUESTIONS AND
ANSWERS 2026 - 2027
All entrees include Hot sourdough bread; Minestrone soup or crisp green
salad; spumoni ice cream; and hot tea or coffee.
What two greetings should servers do?
An informal, initial greeting within the first 60 seconds of the guests
being seated, and a formal greeting
What should be described during the formal greeting?
the featured specials
Provide an example of a formal greeting
HI, my name is Lily! I will be taking care of you this evening. Our
featured entree and drink specials are _______
What question could you ask your guests to help identify whether
they would prefer a fast-paced for slower-paced meal?
Are you celebrating a special occassion tonight? or if they are dining
during lunch, ask if they have any time constraints.
While bussing tables, there is a ___ minute turnover rule
Two minute turnover rule.
When setting tables, napkins should be on which side of the plate?
Left side
END OF
PAGE
2
, OLD SPAGHETTI LATEST
FACTORY - SERVER
TEST QUESTIONS AND
ANSWERS 2026 - 2027
From left to right, describe the correct cutlery placement
fork, knife, ice cream spoon, soup spoon
What is the first step of service?
Introduce yourself and acknowledge your guest within two minutes.
What is the 2nd step of service?
Bring a hot loaf of bread with one garlic butter.
How much garlic loaf per group of people?
One loaf for every six people.
What does the restaurant offer during lunch service?
We must always be able to serve the guest within fifty mins in order to
be a restaurant option during lunch.
During lunch service, what should you ask during step two?
If the guests have any time restraints
What is the 3rd step of service
Describe the drink, appetizer, and dinner features, and if they have any
questions, you would be glad to answer them
What is the 4th step of serice?
END OF
PAGE
3
, OLD SPAGHETTI LATEST
FACTORY - SERVER
TEST QUESTIONS AND
ANSWERS 2026 - 2027
Offer a beverage and ask "can i start the table with any appetizers?"
What do you do if a guest orders an alcoholic beverage?
always offer a double
What is the 5th step of service?
Have drinks delivered within five minutes.
What is the 6th step of service?
Take the food order (menus being closed is a good rule of thumb),
always repeat food order back to clarify potential misunderstandings,
especially w/ dish sizes and sauce choices.
What to do when taking a food order?
Suggest the Caesar or Spinach salads, Clam chowder, or French onion
soup for an additional charge
What is the 7th step of service?
Remove food menus, leaving bev ones on the table
What is the 8th step of service?
Inform guests about the steps of service/tell them what happens next (I'll
be right back with your salads or appetizers").
END OF
PAGE
4
