Class D Water License Texas Exam Questions and Answers

2026 CLASS D
WATER LICENSE TEXAS UPDATED

1203 QUESTIONS BANK
WITH CORRECT ANSWERS
(EXAM-STYLE QUESTIONS & REVIEW)




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,Question 1.
Water bills should be accurate, itemized, and neat, and payment should be optional.
(true/false)
Correct Answer: false (payment not optional)


Question 2.
All employees should be kept informed of utility pl
Correct Answer: and policies. (true/false) Answer: true


Question 3.
Complaints should be treated as "griping" and investigated as a last priority. (true/false)
Correct Answer: false


Question 4.
In small water systems the operator is often _____, _____ and _____.
Correct Answer: meter reader, repair crew and pump operator


Question 5.
"Stuffers" sent to customers in billing statements may contain ________.
A. departments to call for service
B. explanations of utility policy
C. a history of the utility
D. tips on water conservation
E. all the above

Correct Answer: e. all of the above


Question 6.
Delinquent payment notices should be ________.
A. tactful and tasteful
B. mailed in an envelope
C. businesslike
D. all listed

Correct Answer: d. all listed

,Question 7.
EPA requires community water systems to provide customers with a ________ report on the
system's water quality.
Correct Answer: yearly


Question 8.
If water quality reports are attractive and easy to ________, they can build goodwill and
trust with the customer.
Correct Answer: understand


Question 9.
Good treatment of employees includes fair wages, benefits, and ________ working
conditions.
Correct Answer: safe working conditions


Question 10.
Follow up with a phone call or ________ to make sure everything is satisfactory.
A. postcard
B. email
C. letter
D. a and b

Correct Answer: d. postcard or email


Question 11.
Listen to special requests and seek solutions to oblige the customer within ________.
Correct Answer: utility policy


Question 12.
Treat customers as though another water utility across the street is competing for your
________.
Correct Answer: customers


Question 13.
The molecular formula for water is _____.
Correct Answer: H2O

, Question 14.
Water occurs in three forms: solid ice, liquid water, and water vapor. (true/false)
Correct Answer: true


Question 15.
The _____ is the natural exchange of water between the earth and the atmosphere.
Correct Answer: hydrologic cycle


Question 16.
Average water use depends on temperature, rainfall, cost, supply, and economic level.
(true/false)
Correct Answer: true


Question 17.
Groundwater is located above the earth's surface and tapped by wells. (true/false)
Correct Answer: false (groundwater is below the surface)


Question 18.
_____ water comes from rivers, lakes, and reservoirs.
Correct Answer: Surface


Question 19.
Future water supplies will become more plentiful according to the TCEQ. (true/false)
Correct Answer: false


Question 20.
Surface water or groundwater prior to treatment is called _____ water.
Correct Answer: raw water


Question 21.
_____ water me
Correct Answer: the water is free of disease-causing organisms, has a chlorine
residual, and is safe for human consumption. Answer: Potable