PRINCIPLES OF MANAGEMENT EXAM 1
COMPREHENSIVE TEST PAPER QUESTIONS
AND SOLUTIONS
◉ A local business has provided services to its customers for 40
years. the business's mission is "to give our customers the best
service in town." The owner of the business has had a long-standing
dream to franchise the business and become the best provider of its
services in the united states. what describes the owners dream?
a. Strategic mission
b. Strategic management
c. Strategic planning
d. Strategic vision.
Answer: Strategic vision
◉ The introduction of statistical tools to analyze the causes of
product defects is associated with which quality improvement
approach?
a. Flexible process
b. Six Sigma
c. Quality Customization
d. Customer process.
Answer: six sigma
,◉ What is the principal idea of reengineering?
a. To analyze system failures
b. To improve total quality in all businesses for the benefit of
producers and customers
c. To focus on creating two-way exchanges with customers
d. To revolutionize key organizational systems and processes.
Answer: To revolutionize key organizational systems and processes
◉ What designates those who take hands-on responsibility for
creating innovation such as new ideas, products or methods within
an organization?
a. Pacesetter
b. Entrepreneur
c. Franchiser
d. Controller.
Answer: Entrepreneur
◉ How many defects per million are there at six sigma, assuming a
product or process is defect free 99.9999966% of the time?
a. less than 5.3
b. Less than 6.6
c. less than 3.4
, d. less than 4.4.
Answer: less than 3.4 defects per million
◉ Why is innovation an important element of entrepreneurship?
a. Creates unique and different products or services
b. Buffers the impact of changes in the legal environment
c. Allows the company to meet industry benchmarks
d. Reduces marketing costs for the company.
Answer: Creates unique and different prioducts and services...
◉ A company is trying to systematically improve processes by
eliminating noncomformity of their products to product
specifications. The company believes their continuous effort to
reduce variation in their process outputs is key to their business
success. Which quality process is the company utilizing?
a. ISO 9000
b. Reengineering
c. Continuous processing
d. Six Sigma.
Answer: Six sigma
COMPREHENSIVE TEST PAPER QUESTIONS
AND SOLUTIONS
◉ A local business has provided services to its customers for 40
years. the business's mission is "to give our customers the best
service in town." The owner of the business has had a long-standing
dream to franchise the business and become the best provider of its
services in the united states. what describes the owners dream?
a. Strategic mission
b. Strategic management
c. Strategic planning
d. Strategic vision.
Answer: Strategic vision
◉ The introduction of statistical tools to analyze the causes of
product defects is associated with which quality improvement
approach?
a. Flexible process
b. Six Sigma
c. Quality Customization
d. Customer process.
Answer: six sigma
,◉ What is the principal idea of reengineering?
a. To analyze system failures
b. To improve total quality in all businesses for the benefit of
producers and customers
c. To focus on creating two-way exchanges with customers
d. To revolutionize key organizational systems and processes.
Answer: To revolutionize key organizational systems and processes
◉ What designates those who take hands-on responsibility for
creating innovation such as new ideas, products or methods within
an organization?
a. Pacesetter
b. Entrepreneur
c. Franchiser
d. Controller.
Answer: Entrepreneur
◉ How many defects per million are there at six sigma, assuming a
product or process is defect free 99.9999966% of the time?
a. less than 5.3
b. Less than 6.6
c. less than 3.4
, d. less than 4.4.
Answer: less than 3.4 defects per million
◉ Why is innovation an important element of entrepreneurship?
a. Creates unique and different products or services
b. Buffers the impact of changes in the legal environment
c. Allows the company to meet industry benchmarks
d. Reduces marketing costs for the company.
Answer: Creates unique and different prioducts and services...
◉ A company is trying to systematically improve processes by
eliminating noncomformity of their products to product
specifications. The company believes their continuous effort to
reduce variation in their process outputs is key to their business
success. Which quality process is the company utilizing?
a. ISO 9000
b. Reengineering
c. Continuous processing
d. Six Sigma.
Answer: Six sigma
