WGU C720 EXAM WITH ACTUAL CORRECT
QUESTIONS AND VERIFIED
DETAILED ANSWERS|FREQUENTLY
TESTED QUESTIONS AND
SOLUTIONS|NEWEST|GUARANTEED
PASS 2026/2027
Quality of Goods
Performance, Features, Reliability, Conformance, Durability, Serviceability, Aesthetics, and Perceived
Quality.
Performance
primary operating characteristics of a product.
Features
secondary characteristics that supplement the product's basic functioning.
Reliability
length of time a product will function before it fails, or the probability it will function for a stated period
of time.
Conformance
degree to which a product's design and operating characteristics match pre-established standards.
Durability
ability of a product to function when subjected to hard and frequent use.
Serviceability
speed, courtesy, and competence of repair.
Aesthetics
how a product looks, feels, sounds, tastes, or smells.
Perceived Quality
image, advertising, or brand name of a product.
Costs of Quality
1|Page
,Identifying and eliminating steps in a process that do not add value for a customer has the potential to
reduce selling price.
Failure Costs
can be internal to the organization or external involving the customer.
Appraisal Costs
investment in measuring quality and assessing customer satisfaction.
Prevention Costs
put a stop to the quality problem.
Product Design
This is how the product, either a good or a service, functions. It determines the features, functions,
aesthetics, and performance of a product, which are essential parts of the product's quality.
Process Design
This is how the product, either a good or a service, is produced. Process design includes the methods
that the firm uses to transform the product ideas created in the product design into the good or service
that the customer is purchasing.
Work Execution
This is the performance of the plan created in the product and process design. If the product design and
the process design represent the football game plan, then playing the game is the __________.
Inspection
This is an assessment of the quality of the good or service.
Statistical Process Control
is the use of statistical methods to determine when a process that produces a good or service is getting
close to producing an unacceptable level of defects.
Juran
focused on the customer by defining quality as "fitness for use."
Deming
basic premise notes that the system, not employees, causes defects. Management is responsible for
changing the system, and must accept that responsibility instead of blaming employees when defects
occur.
Plan-Do-Check-Act (PDCA) was put into practice
Quality Planning
2|Page
, The development of products and services that appeal to the ever changing customer wants and needs.
Quality Control
Inspection and control functions revolve around understanding the customer's perception of fitness of
use.
Quality Improvement
The elimination of waste and errors is something that must be led by leadership of a firm.
Crosby
became internationally recognized with the publication of his 1979 book, Quality Is Free. In that book,
and in later publications, he argues that failure costs are much greater than most companies had
thought.
He is also responsible for promoting the idea that all errors must be eliminated, indicated by his slogan
"do it right the first time," and the concept of zero defects as a measurable object.
Taguchi
philosophy is based on the concept of robust design— designs that guarantee high quality regardless of
variations (such as employee errors) that may occur during the processes that produce the product.
Ishikawa
He developed methodologies to help identify cause-and-effect characteristics and to develop teamwork
for quality leadership.
Also known for the fish bone diagram, helps to identify factors that may contribute to dependent
outcomes. The main factors are categorized as People, Machines, Methods, Measurements, Materials,
and Environment and within each category causes are considered that may have intentional or
unintentional consequences that influence quality performance.
Build Up Method
requires starting at the bottom of an organization and making an overall estimate by adding together
estimates from each element.
Simple Moving Average (SMA)
each time period has the same weight. It's calculated by adding recent prices and then dividing that
figure by the number of time periods in the calculation average.
SMA = P1+P2+P3+P4+P5 / n
3|Page
QUESTIONS AND VERIFIED
DETAILED ANSWERS|FREQUENTLY
TESTED QUESTIONS AND
SOLUTIONS|NEWEST|GUARANTEED
PASS 2026/2027
Quality of Goods
Performance, Features, Reliability, Conformance, Durability, Serviceability, Aesthetics, and Perceived
Quality.
Performance
primary operating characteristics of a product.
Features
secondary characteristics that supplement the product's basic functioning.
Reliability
length of time a product will function before it fails, or the probability it will function for a stated period
of time.
Conformance
degree to which a product's design and operating characteristics match pre-established standards.
Durability
ability of a product to function when subjected to hard and frequent use.
Serviceability
speed, courtesy, and competence of repair.
Aesthetics
how a product looks, feels, sounds, tastes, or smells.
Perceived Quality
image, advertising, or brand name of a product.
Costs of Quality
1|Page
,Identifying and eliminating steps in a process that do not add value for a customer has the potential to
reduce selling price.
Failure Costs
can be internal to the organization or external involving the customer.
Appraisal Costs
investment in measuring quality and assessing customer satisfaction.
Prevention Costs
put a stop to the quality problem.
Product Design
This is how the product, either a good or a service, functions. It determines the features, functions,
aesthetics, and performance of a product, which are essential parts of the product's quality.
Process Design
This is how the product, either a good or a service, is produced. Process design includes the methods
that the firm uses to transform the product ideas created in the product design into the good or service
that the customer is purchasing.
Work Execution
This is the performance of the plan created in the product and process design. If the product design and
the process design represent the football game plan, then playing the game is the __________.
Inspection
This is an assessment of the quality of the good or service.
Statistical Process Control
is the use of statistical methods to determine when a process that produces a good or service is getting
close to producing an unacceptable level of defects.
Juran
focused on the customer by defining quality as "fitness for use."
Deming
basic premise notes that the system, not employees, causes defects. Management is responsible for
changing the system, and must accept that responsibility instead of blaming employees when defects
occur.
Plan-Do-Check-Act (PDCA) was put into practice
Quality Planning
2|Page
, The development of products and services that appeal to the ever changing customer wants and needs.
Quality Control
Inspection and control functions revolve around understanding the customer's perception of fitness of
use.
Quality Improvement
The elimination of waste and errors is something that must be led by leadership of a firm.
Crosby
became internationally recognized with the publication of his 1979 book, Quality Is Free. In that book,
and in later publications, he argues that failure costs are much greater than most companies had
thought.
He is also responsible for promoting the idea that all errors must be eliminated, indicated by his slogan
"do it right the first time," and the concept of zero defects as a measurable object.
Taguchi
philosophy is based on the concept of robust design— designs that guarantee high quality regardless of
variations (such as employee errors) that may occur during the processes that produce the product.
Ishikawa
He developed methodologies to help identify cause-and-effect characteristics and to develop teamwork
for quality leadership.
Also known for the fish bone diagram, helps to identify factors that may contribute to dependent
outcomes. The main factors are categorized as People, Machines, Methods, Measurements, Materials,
and Environment and within each category causes are considered that may have intentional or
unintentional consequences that influence quality performance.
Build Up Method
requires starting at the bottom of an organization and making an overall estimate by adding together
estimates from each element.
Simple Moving Average (SMA)
each time period has the same weight. It's calculated by adding recent prices and then dividing that
figure by the number of time periods in the calculation average.
SMA = P1+P2+P3+P4+P5 / n
3|Page
