CPHQ Comprehensive Resource To Help You Ace 2026-2027
Exams Includes Frequently Tested Questions With
ELABORATED 100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
1. CPQA - Correct Answer: certified professional in quality assurance
2. When did CPHQ begin to advance the profession of quality and when was the first
certification administered? - Correct Answer: 1976; Sept 8 1984
3. Board of Director's Quality Role - Correct Answer: 1. set policy
2. financial and strategic direction
3. quality of care
4. goals and objectives
5. establish quality priorities
4. Leadership - Correct Answer: ability to influence an individual or group toward
achievement of a goal and includes determining the correct path or direction.
5. Management - Correct Answer: 1. Setting goals
2. organizing
3. staffing
4. creating a structure to foster goal attainment
5. setting up mechanisms for monitoring and continuing results involves doing the
correct things to stay on the path
6. Successful Leaders - Correct Answer: 1. define and inspire a shared vision
2. understand that transformation depends on successful leadership
3. enable others to lead
4. make quality everyone's responsibility
, 5. understand that significant change takes 18-24 months to implement and 10 years to
anchor into the practice and culture
7. SMART goals - Correct Answer: Specific
Measurable
Attainable
Relevant
Time-bound
8. Quality Program and Organizational Systems Alignment - Correct Answer: 1.
Organization's strategic direction/ plan
2. Organization's mission, vision and values
3. Alignment with financial resources
4. patient safety and quality activities aligned with strategic goals
5. key stakeholders
6. governing body and medical staff roles and responsibilities
9. Voice of the Customer (VOC) - Correct Answer: Process conducted at the start of any
new products, process or service design initiative to understand customer's wants and
needs
10. Aspects of VOC - Correct Answer: 1. Customer Needs
2. Hierarchical Structure
3. Priorities
4. Customer Perceptions of Performance
11. Strategic Planning - Correct Answer: organizational strategy includes plans and
activities developed in pursuit of goals and objectives
12. Strategic Planning Process - Correct Answer: 1. Identify strategic opportunities and
threats
2. gap analysis
, 3. strategy formulation
4. strategy implementation
5. measure and control progress
13. Environmental influences - Correct Answer: 1. customers
2. competitors
3. regulatory
4. suppliers
5. primary and secondary providers
6. employees
7. government
8. societal values
9. political
10. legal
11. technological
12. research
13. economic
14. religious
14. Goals of Strategic Planning - Correct Answer: 1. create a framework for operations
2. create a fit with external environment
3. establish a process for coping with change
4. foster anticipation, innovation and excellence
5. facilitate consistent decision making
6. create an organizational focus
15. Hoshin Planning - Correct Answer: Japanese term for policy deployment; a
component of the total quality management/quality improvement system used to
ensure that the vision set forth by top management is being translated into planning
objectives. Also includes the actions that both management and employees will take to
accomplish long-term organizational strategic goals.
16. Hoshin Planning Steps - Correct Answer: 1. Strategy Implementation
2. Deployment or Rollout to departments to develop plans including targets and means
, 3. Implementation of departmental plans
4. Regular process review (monthly and quarterly)
5. Annual review
17. Balanced Scorecard - Correct Answer: measurement of organizational performance
in four equally important areas: finances, customers, internal operations, and innovation
and learning
18. Considerations for Quality Initiatives - Correct Answer: 1. regulations or contractual
requirements
2. performance incentives offered by purchasers/ providers
3. alignment with explicit performance incentives
4. strategic advantage over competition by bolstering image
5. commitment to provide better care and outcomes to patients
19. Establish recognition and rewards systems - Correct Answer: 1. determine priorities,
values and behaviors
2. identify criteria for recognition
3. establish a budget
4. determine accountability for recognition
5. obtain feedback through performance appraisal
6. modify program based on feedback
7. give rewards based on program
20. Population Health - Correct Answer: health outcomes of a group of people, and the
distribution of those outcomes within the group
21. Population Health Management - Correct Answer: Involves improving health within
and across populations of patients who have/ are at risk for chronic disease
22. transition of care - Correct Answer: the movement of patients between various
health care settings
Exams Includes Frequently Tested Questions With
ELABORATED 100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
1. CPQA - Correct Answer: certified professional in quality assurance
2. When did CPHQ begin to advance the profession of quality and when was the first
certification administered? - Correct Answer: 1976; Sept 8 1984
3. Board of Director's Quality Role - Correct Answer: 1. set policy
2. financial and strategic direction
3. quality of care
4. goals and objectives
5. establish quality priorities
4. Leadership - Correct Answer: ability to influence an individual or group toward
achievement of a goal and includes determining the correct path or direction.
5. Management - Correct Answer: 1. Setting goals
2. organizing
3. staffing
4. creating a structure to foster goal attainment
5. setting up mechanisms for monitoring and continuing results involves doing the
correct things to stay on the path
6. Successful Leaders - Correct Answer: 1. define and inspire a shared vision
2. understand that transformation depends on successful leadership
3. enable others to lead
4. make quality everyone's responsibility
, 5. understand that significant change takes 18-24 months to implement and 10 years to
anchor into the practice and culture
7. SMART goals - Correct Answer: Specific
Measurable
Attainable
Relevant
Time-bound
8. Quality Program and Organizational Systems Alignment - Correct Answer: 1.
Organization's strategic direction/ plan
2. Organization's mission, vision and values
3. Alignment with financial resources
4. patient safety and quality activities aligned with strategic goals
5. key stakeholders
6. governing body and medical staff roles and responsibilities
9. Voice of the Customer (VOC) - Correct Answer: Process conducted at the start of any
new products, process or service design initiative to understand customer's wants and
needs
10. Aspects of VOC - Correct Answer: 1. Customer Needs
2. Hierarchical Structure
3. Priorities
4. Customer Perceptions of Performance
11. Strategic Planning - Correct Answer: organizational strategy includes plans and
activities developed in pursuit of goals and objectives
12. Strategic Planning Process - Correct Answer: 1. Identify strategic opportunities and
threats
2. gap analysis
, 3. strategy formulation
4. strategy implementation
5. measure and control progress
13. Environmental influences - Correct Answer: 1. customers
2. competitors
3. regulatory
4. suppliers
5. primary and secondary providers
6. employees
7. government
8. societal values
9. political
10. legal
11. technological
12. research
13. economic
14. religious
14. Goals of Strategic Planning - Correct Answer: 1. create a framework for operations
2. create a fit with external environment
3. establish a process for coping with change
4. foster anticipation, innovation and excellence
5. facilitate consistent decision making
6. create an organizational focus
15. Hoshin Planning - Correct Answer: Japanese term for policy deployment; a
component of the total quality management/quality improvement system used to
ensure that the vision set forth by top management is being translated into planning
objectives. Also includes the actions that both management and employees will take to
accomplish long-term organizational strategic goals.
16. Hoshin Planning Steps - Correct Answer: 1. Strategy Implementation
2. Deployment or Rollout to departments to develop plans including targets and means
, 3. Implementation of departmental plans
4. Regular process review (monthly and quarterly)
5. Annual review
17. Balanced Scorecard - Correct Answer: measurement of organizational performance
in four equally important areas: finances, customers, internal operations, and innovation
and learning
18. Considerations for Quality Initiatives - Correct Answer: 1. regulations or contractual
requirements
2. performance incentives offered by purchasers/ providers
3. alignment with explicit performance incentives
4. strategic advantage over competition by bolstering image
5. commitment to provide better care and outcomes to patients
19. Establish recognition and rewards systems - Correct Answer: 1. determine priorities,
values and behaviors
2. identify criteria for recognition
3. establish a budget
4. determine accountability for recognition
5. obtain feedback through performance appraisal
6. modify program based on feedback
7. give rewards based on program
20. Population Health - Correct Answer: health outcomes of a group of people, and the
distribution of those outcomes within the group
21. Population Health Management - Correct Answer: Involves improving health within
and across populations of patients who have/ are at risk for chronic disease
22. transition of care - Correct Answer: the movement of patients between various
health care settings
