PN 2002 Final Exam Study Guide
2026/2027 – Communication, Conflict &
Nursing Practice
Perception - correct answer-a cognitive process by which a person transforms
external sensory data into personalized images of reality
Problem solving - correct answer-a comprehensive, sequential, cognitive process
used to solve a problem by reducing the difference between current and desired
condit
Problem solving process- scientific method - correct answer-· Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
,Decision-making - correct answer-is a process that chooses a preferred option or
course of actions from among a set of alternatives based on given criteria or
strategies.
Decision Making Process - correct answer-· Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
Critical Thinking - correct answer-analytical process in which you purposefully use
specific thinking skills to make clinical decisions.
What is conflict? - correct answer-An opportunity to understand opposing
preferences and values
Selective attention - correct answer-is the process of focusing on a particular
object in the environment for a certain period.
negative self - correct answer--talk is any inner dialogue you have with yourself
that may be limiting your ability to believe in yourselfand your own abilities, and
to reach your potential.
Conflict Resolution - correct answer-identifying sources of conflict, set goals,
implement solutions.
Conflict Resolution
, Step 1: - correct answer-: make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
Conflict Resolution Step 2: share perspectives - correct answer-· Ask for the other
persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding - correct answer-Discuss one issue
at a time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution - correct answer-· Reality test: is this
doable?
2026/2027 – Communication, Conflict &
Nursing Practice
Perception - correct answer-a cognitive process by which a person transforms
external sensory data into personalized images of reality
Problem solving - correct answer-a comprehensive, sequential, cognitive process
used to solve a problem by reducing the difference between current and desired
condit
Problem solving process- scientific method - correct answer-· Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
,Decision-making - correct answer-is a process that chooses a preferred option or
course of actions from among a set of alternatives based on given criteria or
strategies.
Decision Making Process - correct answer-· Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
Critical Thinking - correct answer-analytical process in which you purposefully use
specific thinking skills to make clinical decisions.
What is conflict? - correct answer-An opportunity to understand opposing
preferences and values
Selective attention - correct answer-is the process of focusing on a particular
object in the environment for a certain period.
negative self - correct answer--talk is any inner dialogue you have with yourself
that may be limiting your ability to believe in yourselfand your own abilities, and
to reach your potential.
Conflict Resolution - correct answer-identifying sources of conflict, set goals,
implement solutions.
Conflict Resolution
, Step 1: - correct answer-: make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
Conflict Resolution Step 2: share perspectives - correct answer-· Ask for the other
persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding - correct answer-Discuss one issue
at a time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution - correct answer-· Reality test: is this
doable?
