SCM 300 Davilla Exam 3 ASU Questions with Correct Answers
(Grade A+)
Question 1: THINGS WE TALKED ABOUT IN CLASS
Answer: - pizza - cow path - silicon wafers - ticket broker - your resume (little stories) - "don't be a jerk" -
real estate, show them what is available - Health, physician's advice - GPA, he doesn't like it - Basketball -
how should we create grades - anesthesiology - motorola six sigma - whirlpool it upgrade
Question 2: Business Process
Answer: - any activity that takes an input, adds value, and provides an output - a cell of the supply chain -
"recipe" - make it as detailed as possible so there is nothing that can be unclear
Question 3: Things to think about with changing business processes
Answer: - who will it affect - how will it affect them
Question 4: - will the customers dislike the change?
Answer: Not provided in source.
Question 5: Good intentions
Answer: - goal oriented - stakeholders considered - outputs are desired
Question 6: Reproducible Results
Answer: - Documented and easily understood; adaptable
Question 7: Measurable and manageable
Answer: - Entire system considered - easy to identify problems - accountability, good metrics
Question 8: Bad Business Processes
Answer: - ambiguity - Misalignment - misscommunication
Question 9: Ambiguity
Answer: - goals are not clearly understood - laziness, hubris, lack of info
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, Question 10: Misalignment
Answer: - goals and actions not in alignment
Question 11: Miscommunication
Answer: - employees do not understood goals, processes
Question 12: Operational Considerations
Answer: - Testing - potential failure points in process - server capacity
Question 13: Departmental Concerns
Answer: Marketing - Customer, suppliers, product line, forecasting Finance - prj feasibility, ROI
Accounting & IT - cost and Data mgt
Question 14: Automation benefits
Answer: - lower cycle time - checks and balances - anonymity
Question 15: Being a good consultant
Answer: - Data collection/Analysis - Be Creative - Have a long-term view - Understand group/team
dynamics - Understand Business Imperatives - Develop solutions and reccomendations
Question 16: Embrace the repugnant
Answer: Try the most horrible thing first
Question 17: Recommendations: prepare to Sell
Answer: 1. List value 2. Basic Solutions and anticipated benefits 3. Cost-Benefit Analysis 4. Value to work
Ratio (to achieve) 5. Does it fit the system
Question 18: Performance measurement
Answer: - Measure employee performance for the purpose of motivation, improvement, stat reference,
promo, termination
Question 19: Metric
Answer: - A single performance measurement
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(Grade A+)
Question 1: THINGS WE TALKED ABOUT IN CLASS
Answer: - pizza - cow path - silicon wafers - ticket broker - your resume (little stories) - "don't be a jerk" -
real estate, show them what is available - Health, physician's advice - GPA, he doesn't like it - Basketball -
how should we create grades - anesthesiology - motorola six sigma - whirlpool it upgrade
Question 2: Business Process
Answer: - any activity that takes an input, adds value, and provides an output - a cell of the supply chain -
"recipe" - make it as detailed as possible so there is nothing that can be unclear
Question 3: Things to think about with changing business processes
Answer: - who will it affect - how will it affect them
Question 4: - will the customers dislike the change?
Answer: Not provided in source.
Question 5: Good intentions
Answer: - goal oriented - stakeholders considered - outputs are desired
Question 6: Reproducible Results
Answer: - Documented and easily understood; adaptable
Question 7: Measurable and manageable
Answer: - Entire system considered - easy to identify problems - accountability, good metrics
Question 8: Bad Business Processes
Answer: - ambiguity - Misalignment - misscommunication
Question 9: Ambiguity
Answer: - goals are not clearly understood - laziness, hubris, lack of info
Page 1
, Question 10: Misalignment
Answer: - goals and actions not in alignment
Question 11: Miscommunication
Answer: - employees do not understood goals, processes
Question 12: Operational Considerations
Answer: - Testing - potential failure points in process - server capacity
Question 13: Departmental Concerns
Answer: Marketing - Customer, suppliers, product line, forecasting Finance - prj feasibility, ROI
Accounting & IT - cost and Data mgt
Question 14: Automation benefits
Answer: - lower cycle time - checks and balances - anonymity
Question 15: Being a good consultant
Answer: - Data collection/Analysis - Be Creative - Have a long-term view - Understand group/team
dynamics - Understand Business Imperatives - Develop solutions and reccomendations
Question 16: Embrace the repugnant
Answer: Try the most horrible thing first
Question 17: Recommendations: prepare to Sell
Answer: 1. List value 2. Basic Solutions and anticipated benefits 3. Cost-Benefit Analysis 4. Value to work
Ratio (to achieve) 5. Does it fit the system
Question 18: Performance measurement
Answer: - Measure employee performance for the purpose of motivation, improvement, stat reference,
promo, termination
Question 19: Metric
Answer: - A single performance measurement
Page 2
