SCM 300 Final Exam Study (CH 9 - 10 - 11 - 12 - Starbucks Case -
Lab 4) Questions with Correct Answers (Grade A+)
Question 1: What is a project?
Answer: Unique undertaking using resources (human, material) organized to achieve end goal/outcome
(tangile/intangible)
Question 2: What is step-by-step project management?
Answer: 1: define the project 2. establish project priorities (quality, on time, low cost) 3. work breakdown
structure 4. track project progress
Question 3: What are objectives?
Answer: Desired project outcomes, can be in performance, cost, time, quality
Question 4: What are deliverables?
Answer: Description of product/services that should be delivered by end of project
Question 5: What are milestones?
Answer: Specific events important to staying on track, occur throughout project, may include start dates,
end dates, important decisions, expected deliverables date, etc
Question 6: What is scope creep (scope inflation)?
Answer: Phenomenon during course of project, team allows new goals/deliverables to become part of
project
Question 7: Activity-on-node (AON) Network Diagrams?
Answer: Illustration for productivity, see: MODULE 9 PROBLEM SET
Question 8: What is Project Management Software?
Answer: AON Diagrams are an example of a project management software, other ones exist.
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, Question 9: What is business process?
Answer: documented series of activities that aim to turn inputs into valuable products/services effectively
and efficiently
Question 10: What are values of business process?
Answer: 1. Consistency 2. managing from afar 3. ability to grow
Question 11: What are characteristics of good process?
Answer: 1. Good intentions 2. Reproducible results 3. Measurable and manageable results
Question 12: Why do business processes fail?
Answer: 1. used to be good 2. was never good
Question 13: designing new business process
Answer: 1. goals, values, stakeholders 2. block diagram 3. establish process scope 4. define service 5.
measurement and management considerations 6. primary steps detailed 7. develop process map 8.
evaluation and testing
Question 14: what is consulting?
Answer: services related to providing advice to companies, orgs, individuals
Question 15: types of consulting
Answer: 1. provide client data/info 2. defines client problem (identify root cause) 3. develop solutions 4.
provide professional recommendations 5. provide assisting implementing solutions
Question 16: what is an engagement?
Answer: business project assigned to consultant/team
Question 17: consultant recommendations
Answer: 1. seek feedback early/often 2. manage scope creep 3. anticipate human reaction 4. anticipate
learning curves 5. understand helper role 6. trust BPI process
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Lab 4) Questions with Correct Answers (Grade A+)
Question 1: What is a project?
Answer: Unique undertaking using resources (human, material) organized to achieve end goal/outcome
(tangile/intangible)
Question 2: What is step-by-step project management?
Answer: 1: define the project 2. establish project priorities (quality, on time, low cost) 3. work breakdown
structure 4. track project progress
Question 3: What are objectives?
Answer: Desired project outcomes, can be in performance, cost, time, quality
Question 4: What are deliverables?
Answer: Description of product/services that should be delivered by end of project
Question 5: What are milestones?
Answer: Specific events important to staying on track, occur throughout project, may include start dates,
end dates, important decisions, expected deliverables date, etc
Question 6: What is scope creep (scope inflation)?
Answer: Phenomenon during course of project, team allows new goals/deliverables to become part of
project
Question 7: Activity-on-node (AON) Network Diagrams?
Answer: Illustration for productivity, see: MODULE 9 PROBLEM SET
Question 8: What is Project Management Software?
Answer: AON Diagrams are an example of a project management software, other ones exist.
Page 1
, Question 9: What is business process?
Answer: documented series of activities that aim to turn inputs into valuable products/services effectively
and efficiently
Question 10: What are values of business process?
Answer: 1. Consistency 2. managing from afar 3. ability to grow
Question 11: What are characteristics of good process?
Answer: 1. Good intentions 2. Reproducible results 3. Measurable and manageable results
Question 12: Why do business processes fail?
Answer: 1. used to be good 2. was never good
Question 13: designing new business process
Answer: 1. goals, values, stakeholders 2. block diagram 3. establish process scope 4. define service 5.
measurement and management considerations 6. primary steps detailed 7. develop process map 8.
evaluation and testing
Question 14: what is consulting?
Answer: services related to providing advice to companies, orgs, individuals
Question 15: types of consulting
Answer: 1. provide client data/info 2. defines client problem (identify root cause) 3. develop solutions 4.
provide professional recommendations 5. provide assisting implementing solutions
Question 16: what is an engagement?
Answer: business project assigned to consultant/team
Question 17: consultant recommendations
Answer: 1. seek feedback early/often 2. manage scope creep 3. anticipate human reaction 4. anticipate
learning curves 5. understand helper role 6. trust BPI process
Page 2
