SCM 300 EXAM 3 - Macias Questions with Correct Answers
(Grade A+)
Question 1: SCM Flows
Answer: Money, Materials, Information
Question 2: SCM competitive priorities
Answer: Cost, Quality, Speed, Flexibility
Question 3: Last Mile
Answer: Typically refers to the portion of the supply chain between the final inventory holding facility and
the end consumer.
Question 4: Dunnage
Answer: Bubble Wrap, Styrofoam Popcorn, Small inflatable airbags used in boxes, Large inflatable bags
used in shipping containers
Question 5: Planogram
Answer: Schematic drawing that illustrates product placement to maximize use of shelf space and drive
sales
Question 6: Types of retail options
Answer: Brick and Mortar, Online or E-tail- ing, Bricks and Clicks, Clicks and Calls, Omni-Channel
Retailing
Question 7: Brick and Mortar
Answer: All products and services are sold to customers from physical stores. Example: McDonald's
Question 8: Online or E-tailing
Answer: All products and services are sold to customers through an online website. Example: Amazon.com
Page 1
, Question 9: Bricks and Clicks
Answer: Products can be bought from a physical store or from an online system. Example: Barnes and No-
ble and BN.com
Question 10: Clicks and Calls
Answer: In addition to taking orders via the company website, some compa- nies will also otter sales via the
phone. Examples: Lands' End and L.L. Bean
Question 11: Omni-Channel Retailing
Answer: An integrated, seamless experi- ence across multiple devices or touchpoints; For example, order-
ing ott of google glasses.
Question 12: Balking
Answer: When a potential customer sees the line but never joins the line because they think it looks too long
and/or too slow.
Question 13: Reneging
Answer: When a customer joins the line, gets frustrated and leaves the line
Question 14: What is Queuing
Answer: The process of arranging tasks, people, or data in a line where each waits its turn for service or
processing. It ensures orderly, predictable handling of demands when resources are limited.
Question 15: What is rho?
Answer: Percentage of Time a Server is Busy
Question 16: Key Performance Metrics (KPI)
Answer: Individual performance metrics identified by the company as be- ing the most impactful to achiev-
ing the organization's most impor- tant goals.
Question 17: Executive Dashboards
Answer: A computer-generated visual rep- resentation of a company's per- formance that is often available
to executives on nearly any of their digital devices.
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(Grade A+)
Question 1: SCM Flows
Answer: Money, Materials, Information
Question 2: SCM competitive priorities
Answer: Cost, Quality, Speed, Flexibility
Question 3: Last Mile
Answer: Typically refers to the portion of the supply chain between the final inventory holding facility and
the end consumer.
Question 4: Dunnage
Answer: Bubble Wrap, Styrofoam Popcorn, Small inflatable airbags used in boxes, Large inflatable bags
used in shipping containers
Question 5: Planogram
Answer: Schematic drawing that illustrates product placement to maximize use of shelf space and drive
sales
Question 6: Types of retail options
Answer: Brick and Mortar, Online or E-tail- ing, Bricks and Clicks, Clicks and Calls, Omni-Channel
Retailing
Question 7: Brick and Mortar
Answer: All products and services are sold to customers from physical stores. Example: McDonald's
Question 8: Online or E-tailing
Answer: All products and services are sold to customers through an online website. Example: Amazon.com
Page 1
, Question 9: Bricks and Clicks
Answer: Products can be bought from a physical store or from an online system. Example: Barnes and No-
ble and BN.com
Question 10: Clicks and Calls
Answer: In addition to taking orders via the company website, some compa- nies will also otter sales via the
phone. Examples: Lands' End and L.L. Bean
Question 11: Omni-Channel Retailing
Answer: An integrated, seamless experi- ence across multiple devices or touchpoints; For example, order-
ing ott of google glasses.
Question 12: Balking
Answer: When a potential customer sees the line but never joins the line because they think it looks too long
and/or too slow.
Question 13: Reneging
Answer: When a customer joins the line, gets frustrated and leaves the line
Question 14: What is Queuing
Answer: The process of arranging tasks, people, or data in a line where each waits its turn for service or
processing. It ensures orderly, predictable handling of demands when resources are limited.
Question 15: What is rho?
Answer: Percentage of Time a Server is Busy
Question 16: Key Performance Metrics (KPI)
Answer: Individual performance metrics identified by the company as be- ing the most impactful to achiev-
ing the organization's most impor- tant goals.
Question 17: Executive Dashboards
Answer: A computer-generated visual rep- resentation of a company's per- formance that is often available
to executives on nearly any of their digital devices.
Page 2
