SCM 300 Exam 3 Modules 9-13 Questions with Correct Answers
(Grade A+)
Question 1: What is a good process?
Answer: Good Intentions Reproducible Results Measurable and Manageable
Question 2: What is a bad process if it WAS NEVER GOOD
Answer: Ambiguity Misalignment Miscommunication
Question 3: What is a bad process if it USED TO BE GOOD
Answer: Market Evolution Miscommunication
Question 4: What is a bad process if it has limitations
Answer: Development of poor or limited processes Lack of appropriate tools
Question 5: Process Map
Answer: Describes sequence of all process activities and tasks needed to create and deliver a desired output
or income
Question 6: Block Diagram
Answer: Simply shows steps from beginning of process to end
Question 7: Scope
Answer: Define process requirements and boundaries. Processes are typically connected to other processes
Question 8: Scope Inflation
Answer: When work goes beyond the minimum requirement to get the job done. Can be predicted
Question 9: New Cow Theory
Answer: New cow is expected to follow path of old cow even through new cows sees faster more efficient
way to reach water - but both are effective
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, Question 10: Arrow Symbol
Answer: Movement or transportation - pizza being delivered to a house
Question 11: Rectangle Symbol
Answer: Task, Operation, Data Collection - small, medium, or large shirt
Question 12: Diamond Symbol
Answer: Decision point where multiple flow paths possible - pay with cash OR card
Question 13: Oval (Terminator) Symbol
Answer: Depicts start/end, entrances and exits to process - phone call coming into the system
Question 14: Business Process Improvement
Answer: Desired State Present State Gap Analysis Project Scope Collect and Share Data, Analyze Develop
Solutions Develop Implementation Plan
Question 15: Desired State
Answer: Interview Client - identify objectives, goals, and metrics
Question 16: Present State
Answer: Interview, Observe, and/or Collect Data Process Maps and Data Inspections
Question 17: Gap Analysis
Answer: Gap between Desired and Present State
Question 18: Develop Project Scope
Answer: Develop a focused project Establish goals and desired outcomes
Question 19: Collect Data, Share Data, Analyze
Answer: Deeper Internal and External Investigation
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(Grade A+)
Question 1: What is a good process?
Answer: Good Intentions Reproducible Results Measurable and Manageable
Question 2: What is a bad process if it WAS NEVER GOOD
Answer: Ambiguity Misalignment Miscommunication
Question 3: What is a bad process if it USED TO BE GOOD
Answer: Market Evolution Miscommunication
Question 4: What is a bad process if it has limitations
Answer: Development of poor or limited processes Lack of appropriate tools
Question 5: Process Map
Answer: Describes sequence of all process activities and tasks needed to create and deliver a desired output
or income
Question 6: Block Diagram
Answer: Simply shows steps from beginning of process to end
Question 7: Scope
Answer: Define process requirements and boundaries. Processes are typically connected to other processes
Question 8: Scope Inflation
Answer: When work goes beyond the minimum requirement to get the job done. Can be predicted
Question 9: New Cow Theory
Answer: New cow is expected to follow path of old cow even through new cows sees faster more efficient
way to reach water - but both are effective
Page 1
, Question 10: Arrow Symbol
Answer: Movement or transportation - pizza being delivered to a house
Question 11: Rectangle Symbol
Answer: Task, Operation, Data Collection - small, medium, or large shirt
Question 12: Diamond Symbol
Answer: Decision point where multiple flow paths possible - pay with cash OR card
Question 13: Oval (Terminator) Symbol
Answer: Depicts start/end, entrances and exits to process - phone call coming into the system
Question 14: Business Process Improvement
Answer: Desired State Present State Gap Analysis Project Scope Collect and Share Data, Analyze Develop
Solutions Develop Implementation Plan
Question 15: Desired State
Answer: Interview Client - identify objectives, goals, and metrics
Question 16: Present State
Answer: Interview, Observe, and/or Collect Data Process Maps and Data Inspections
Question 17: Gap Analysis
Answer: Gap between Desired and Present State
Question 18: Develop Project Scope
Answer: Develop a focused project Establish goals and desired outcomes
Question 19: Collect Data, Share Data, Analyze
Answer: Deeper Internal and External Investigation
Page 2
