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Chapter 1-15
Chapter 1—Changing Nature of Human Resources Management
MULTIPLE CHOICE
1. Which of the following best defines human resources management?
a. the use and coordination of human skills to ensure the profitability and survival of the
organization
b. the design of the organization and its systems in order to achieve the goals of the
organization
c. the supervision, monitoring, controlling, and disciplining of employees in order to achieve
organizational goals
d. the policies, practices, and systems that influence how employees behave, feel, and
perform to attain organizational goals
ANS: D PTS: 1 DIF: Moderate REF: 3
OBJ: 01-1 TOP: Definitional
2. Which of the following is human resources (HR) management primarily a function of?
a. non-governmental organizations
b. organizations with any number of employees
c. for-profit organizations with more than 100 employees
d. businesses holding federal contracts over $50 000
ANS: B PTS: 1 DIF: Easy REF: 3
OBJ: 01-1 TOP: Conceptual
3. Which form of management provides a system of policies and practices designed to influence
employee behaviour and functioning to support the goals of the company?
a. personnel administration
b. human resources management
c. human capital management
d. strategic management
ANS: B PTS: 1 DIF: Easy REF: 3
OBJ: 01-1 TOP: Definitional
4. How do global forces affect HR management?
a. affected primarily in the international outsourcing of jobs
b. affected in almost all of its functions
c. unaffected by global forces
d. affected primarily when the organization expands into foreign markets
ANS: B PTS: 1 DIF: Moderate REF: 3
OBJ: 01-1 TOP: Conceptual
5. Who is directly responsible for anticipating and responding to HR changes in the organization?
a. specialists in HR strategic management
b. HR development professionals
c. HR management information systems professionals
d. the CEO and board of directors of the organization
ANS: A PTS: 1 DIF: Easy REF: 3
OBJ: 01-1 TOP: Definitional
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6. HR management is responsible for providing enough qualified individuals to fill the jobs in the
organization. Through which of the following means does it do so?
a. employment equity
b. staffing
c. performance management
d. strategic HR management
ANS: B PTS: 1 DIF: Easy REF: 5
OBJ: 01-1 TOP: Definitional
7. Diversity and employment equity are both tied to a larger aspect of human resources management.
Which of the following are they functions of?
a. the position of the company as a forward-thinking employer
b. the values of unionized workplaces as opposed to non-unionized workplaces
c. HR management information systems
d. compliance with equal employment opportunity laws and regulations
ANS: D PTS: 1 DIF: Easy REF: 5
OBJ: 01-1 TOP: Definitional
8. Which aspect of HR management focuses on ensuring that the organization can fill jobs with
appropriately qualified individuals ?
a. staffing
b. strategic planning and analysis
c. development
d. diversity assessment and training
ANS: A PTS: 1 DIF: Easy REF: 5
OBJ: 01-1 TOP: Definitional
9. Which of the following HR components identifies paths and activities for individual employees within
the organization?
a. staffing
b. career planning
c. HR development
d. performance management
ANS: B PTS: 1 DIF: Easy REF: 5
OBJ: 01-1 TOP: Definitional
10. Which of the following activities are part of HR development?
a. diversity assessment and analysis
b. performance management
c. environmental scanning
d. wage and salary administration
ANS: B PTS: 1 DIF: Easy REF: 5
OBJ: 01-1 TOP: Definitional
11. Which of the following costs poses a major and growing concern to HR managers in almost all
organizations?
a. equalization of pay between men and women
b. benefits
c. early retirement packages
d. incentive pay
, @PROFDOCDIGITALLIBRARIES
ANS: B PTS: 1 DIF: Easy REF: 5
OBJ: 01-1 TOP: Conceptual
12. For which of the following are employee assistance programs typically used?
a. providing concierge service for employees
b. outplacing laid-off employees
c. advising employees in selection of benefit options
d. helping employees with substance abuse problems
ANS: D PTS: 1 DIF: Moderate REF: 5
OBJ: 01-1 TOP: Definitional
13. The HR director of Tyrone Plastics is concerned about the increasing incidence of workplace violence
nationwide. Which of the following types of programs might she initiate in the company to address her
concern?
a. employee rights
b. employee assistance
c. monitoring
d. security
ANS: D PTS: 1 DIF: Moderate REF: 5
OBJ: 01-1 TOP: Application
14. In which workplace settings must employee rights be specifically addressed?
a. in union-free workplaces
b. in all organizations
c. in unionized organizations
d. in government rather than private-sector workplaces
ANS: B PTS: 1 DIF: Moderate REF: 6
OBJ: 01-1 TOP: Conceptual
15. Henry, the production manager for a chemical plant, resents what he feels are unwarranted intrusions
into his territory by HR managers. He believes that relationships with his employees are strong and
supportive, and that HR initiatives generally cause unnecessary trouble. What is off in Henry’s
relationship with the HR managers?
a. Henry would be surprised to learn that every manager, including him, is an HR manager.
b. Henry is probably committing major violations of company policy and wants to keep this
secret from HR management.
c. The HR function is a support function, and as Henry believes, it should not intrude on
day-to-day management functions.
d. HR managers have the sole responsibility for properly implementing company policy
regarding employees—Henry has failed to recognize this.
ANS: A PTS: 1 DIF: Moderate REF: 6
OBJ: 01-1 TOP: Application
16. Which of the following is NOT a major HR concern of small businesses?
a. potential unionization efforts
b. increasing wage costs
c. increasing benefits costs
d. shortages of qualified workers
ANS: A PTS: 1 DIF: Easy REF: 6
OBJ: 01-1 TOP: Conceptual
,@PROFDOCDIGITALLIBRARIES
Chapter 1-15
Chapter 1—Changing Nature of Human Resources Management
MULTIPLE CHOICE
1. Which of the following best defines human resources management?
a. the use and coordination of human skills to ensure the profitability and survival of the
organization
b. the design of the organization and its systems in order to achieve the goals of the
organization
c. the supervision, monitoring, controlling, and disciplining of employees in order to achieve
organizational goals
d. the policies, practices, and systems that influence how employees behave, feel, and
perform to attain organizational goals
ANS: D PTS: 1 DIF: Moderate REF: 3
OBJ: 01-1 TOP: Definitional
2. Which of the following is human resources (HR) management primarily a function of?
a. non-governmental organizations
b. organizations with any number of employees
c. for-profit organizations with more than 100 employees
d. businesses holding federal contracts over $50 000
ANS: B PTS: 1 DIF: Easy REF: 3
OBJ: 01-1 TOP: Conceptual
3. Which form of management provides a system of policies and practices designed to influence
employee behaviour and functioning to support the goals of the company?
a. personnel administration
b. human resources management
c. human capital management
d. strategic management
ANS: B PTS: 1 DIF: Easy REF: 3
OBJ: 01-1 TOP: Definitional
4. How do global forces affect HR management?
a. affected primarily in the international outsourcing of jobs
b. affected in almost all of its functions
c. unaffected by global forces
d. affected primarily when the organization expands into foreign markets
ANS: B PTS: 1 DIF: Moderate REF: 3
OBJ: 01-1 TOP: Conceptual
5. Who is directly responsible for anticipating and responding to HR changes in the organization?
a. specialists in HR strategic management
b. HR development professionals
c. HR management information systems professionals
d. the CEO and board of directors of the organization
ANS: A PTS: 1 DIF: Easy REF: 3
OBJ: 01-1 TOP: Definitional
,@PROFDOCDIGITALLIBRARIES
6. HR management is responsible for providing enough qualified individuals to fill the jobs in the
organization. Through which of the following means does it do so?
a. employment equity
b. staffing
c. performance management
d. strategic HR management
ANS: B PTS: 1 DIF: Easy REF: 5
OBJ: 01-1 TOP: Definitional
7. Diversity and employment equity are both tied to a larger aspect of human resources management.
Which of the following are they functions of?
a. the position of the company as a forward-thinking employer
b. the values of unionized workplaces as opposed to non-unionized workplaces
c. HR management information systems
d. compliance with equal employment opportunity laws and regulations
ANS: D PTS: 1 DIF: Easy REF: 5
OBJ: 01-1 TOP: Definitional
8. Which aspect of HR management focuses on ensuring that the organization can fill jobs with
appropriately qualified individuals ?
a. staffing
b. strategic planning and analysis
c. development
d. diversity assessment and training
ANS: A PTS: 1 DIF: Easy REF: 5
OBJ: 01-1 TOP: Definitional
9. Which of the following HR components identifies paths and activities for individual employees within
the organization?
a. staffing
b. career planning
c. HR development
d. performance management
ANS: B PTS: 1 DIF: Easy REF: 5
OBJ: 01-1 TOP: Definitional
10. Which of the following activities are part of HR development?
a. diversity assessment and analysis
b. performance management
c. environmental scanning
d. wage and salary administration
ANS: B PTS: 1 DIF: Easy REF: 5
OBJ: 01-1 TOP: Definitional
11. Which of the following costs poses a major and growing concern to HR managers in almost all
organizations?
a. equalization of pay between men and women
b. benefits
c. early retirement packages
d. incentive pay
, @PROFDOCDIGITALLIBRARIES
ANS: B PTS: 1 DIF: Easy REF: 5
OBJ: 01-1 TOP: Conceptual
12. For which of the following are employee assistance programs typically used?
a. providing concierge service for employees
b. outplacing laid-off employees
c. advising employees in selection of benefit options
d. helping employees with substance abuse problems
ANS: D PTS: 1 DIF: Moderate REF: 5
OBJ: 01-1 TOP: Definitional
13. The HR director of Tyrone Plastics is concerned about the increasing incidence of workplace violence
nationwide. Which of the following types of programs might she initiate in the company to address her
concern?
a. employee rights
b. employee assistance
c. monitoring
d. security
ANS: D PTS: 1 DIF: Moderate REF: 5
OBJ: 01-1 TOP: Application
14. In which workplace settings must employee rights be specifically addressed?
a. in union-free workplaces
b. in all organizations
c. in unionized organizations
d. in government rather than private-sector workplaces
ANS: B PTS: 1 DIF: Moderate REF: 6
OBJ: 01-1 TOP: Conceptual
15. Henry, the production manager for a chemical plant, resents what he feels are unwarranted intrusions
into his territory by HR managers. He believes that relationships with his employees are strong and
supportive, and that HR initiatives generally cause unnecessary trouble. What is off in Henry’s
relationship with the HR managers?
a. Henry would be surprised to learn that every manager, including him, is an HR manager.
b. Henry is probably committing major violations of company policy and wants to keep this
secret from HR management.
c. The HR function is a support function, and as Henry believes, it should not intrude on
day-to-day management functions.
d. HR managers have the sole responsibility for properly implementing company policy
regarding employees—Henry has failed to recognize this.
ANS: A PTS: 1 DIF: Moderate REF: 6
OBJ: 01-1 TOP: Application
16. Which of the following is NOT a major HR concern of small businesses?
a. potential unionization efforts
b. increasing wage costs
c. increasing benefits costs
d. shortages of qualified workers
ANS: A PTS: 1 DIF: Easy REF: 6
OBJ: 01-1 TOP: Conceptual
