CPXP EXAMS PRACTICE QUESTIONS AND
DETAILED SOLUTIONS
◉ What is the RATER scale and when was it developed
Answer: Reliability, Assurance, Tangibles, Empathy, Responsiveness
(early 80s)
◉ What are some of the key concepts of the Planetree model
Answer: Importance of social support, patient/resident education,
healing environment (design- iron curtain)
◉ In which year were Diagnostic Related Groups (DRG) introduced?
Answer: 1983
◉ What is the Emergency Medical Treatment and Labor Act
(EMTALA) and when was it established
Answer: requires hospitals to stabilize any patient who shows up in
the ER regardless of ability to pay (1986)
◉ When was the Health Insurance Portability and Patient Protection
Act (HIPPA) created?
Answer: 1996
,◉ In which year did the IOM publish the report "To Err is Human"
regarding the significance of medical errors
Answer: 1999
◉ What is the IPFCC
Answer: Institute for patient family-centered care
◉ What are some of the limitations to the Press Ganey surveys
Answer: low return rate, minorities underrepresented
◉ What is a "Likert" scale
Answer: Ex: Very poor, poor, fair, good, very good
◉ What is the Hospital Consumer Assessment of Healthcare
Providers and Systems (HCAHPS)
Answer: first national standardized publicly reported survey of
patients perceptions of hospital experience
◉ What are the main functions of the Office of Patient Relations
Answer: Provide a centralized mechanism for addressing patient
concerns, liaison between patients and medical providers
,◉ What are the main goals of the Office of Patient Relations at Rush
Answer: Understand service gaps through increased complaint
capture
Improve complaint resolution time
◉ What is a level 1 complaint
Answer: concern addressed immediately by employee
◉ What is a level 2 complaint
Answer: addressed at employee or escalated to management with
additional tools (coupons, parking, flowers)
◉ What is a level 3 complaint
Answer: employee escalates to manager refers patient/family or
concern to patient relations
◉ What are the characteristics of hospitals that did well with value
based purchasing?
Answer: smaller, didn't train residents, more affluent patient mix, for
profit
, ◉ What are the characteristics of hospitals that did NOT do well
with value based purchasing?
Answer: bigger, teaching hospitals, poor patients, govt owned
◉ What is the goal of Partnership for Patients
Answer: decrease preventable hospital-acquired conditions,
decrease preventable complications during care center transition
◉ When did Medicare Physician Pay for Performance begin?
Answer: started in 2015 for some physicians and physician groups-
projected to be for all physicians by 2017
◉ What does the RUSH way stand for?
Answer: systematic approach to process improvement (Ready,
understand, solve, hold)
◉ Time frame that AHA establishes membership group: National
society for patient representation and consumer affairs
Answer: early 70's
◉ Which year did AHA develop and adopts patients bill of rights?
Answer: 1973
DETAILED SOLUTIONS
◉ What is the RATER scale and when was it developed
Answer: Reliability, Assurance, Tangibles, Empathy, Responsiveness
(early 80s)
◉ What are some of the key concepts of the Planetree model
Answer: Importance of social support, patient/resident education,
healing environment (design- iron curtain)
◉ In which year were Diagnostic Related Groups (DRG) introduced?
Answer: 1983
◉ What is the Emergency Medical Treatment and Labor Act
(EMTALA) and when was it established
Answer: requires hospitals to stabilize any patient who shows up in
the ER regardless of ability to pay (1986)
◉ When was the Health Insurance Portability and Patient Protection
Act (HIPPA) created?
Answer: 1996
,◉ In which year did the IOM publish the report "To Err is Human"
regarding the significance of medical errors
Answer: 1999
◉ What is the IPFCC
Answer: Institute for patient family-centered care
◉ What are some of the limitations to the Press Ganey surveys
Answer: low return rate, minorities underrepresented
◉ What is a "Likert" scale
Answer: Ex: Very poor, poor, fair, good, very good
◉ What is the Hospital Consumer Assessment of Healthcare
Providers and Systems (HCAHPS)
Answer: first national standardized publicly reported survey of
patients perceptions of hospital experience
◉ What are the main functions of the Office of Patient Relations
Answer: Provide a centralized mechanism for addressing patient
concerns, liaison between patients and medical providers
,◉ What are the main goals of the Office of Patient Relations at Rush
Answer: Understand service gaps through increased complaint
capture
Improve complaint resolution time
◉ What is a level 1 complaint
Answer: concern addressed immediately by employee
◉ What is a level 2 complaint
Answer: addressed at employee or escalated to management with
additional tools (coupons, parking, flowers)
◉ What is a level 3 complaint
Answer: employee escalates to manager refers patient/family or
concern to patient relations
◉ What are the characteristics of hospitals that did well with value
based purchasing?
Answer: smaller, didn't train residents, more affluent patient mix, for
profit
, ◉ What are the characteristics of hospitals that did NOT do well
with value based purchasing?
Answer: bigger, teaching hospitals, poor patients, govt owned
◉ What is the goal of Partnership for Patients
Answer: decrease preventable hospital-acquired conditions,
decrease preventable complications during care center transition
◉ When did Medicare Physician Pay for Performance begin?
Answer: started in 2015 for some physicians and physician groups-
projected to be for all physicians by 2017
◉ What does the RUSH way stand for?
Answer: systematic approach to process improvement (Ready,
understand, solve, hold)
◉ Time frame that AHA establishes membership group: National
society for patient representation and consumer affairs
Answer: early 70's
◉ Which year did AHA develop and adopts patients bill of rights?
Answer: 1973
