Milestone 1 Review | Questions with 100% Verified
Answers | Latest Update 2026/2027
Question: Cheerful tone
Answer: Not a targeted behavior in our Quality program
Question: "It just takes a little bit for the system to check serviceability,
please feel free to ask questions while we wait."
Answer: An example of something you can say to help reduce mutual silence
Question: 500x15
Answer: Speed that is not a Spectrum Internet Speed
Question: Digi Tier 2
Starz and The Movie Channel
Answer: Items included in Spectrum TV Gold but not in Spectrum TV Silver
Question: Spectrum Voice offers Unlimited local and long distance
calling in the U.S., Puerto Rico, Guam, US Virgin Islands,
Mexico, American Samoa, Canada, and North Marianas
Islands
Answer: Statement that is true about Spectrum Voice Calling areas
Question: Guaranteed speeds of 1GB per second with free home WIFI
service
Answer: False Spectrum Internet Gig statement
Question: Christian Ruiz
Answer: The SVP of Sales and Retention
Question: Tony Guevara
Answer: The GVP that oversees Residential Inbound Sales
Question: Requesting support for a newly added TV
Answer: A call reason that would not be considered a sales call
Question: Pacific Southwest Region
Answer: Region title that is NOT the name of a Charter region
Question: Monthly Recurring Revenue
Answer: MRR
Question: PSU Yield; Bundle Rate
Answer: 2 examples of metrics we measure
, Question: To integrate the highest quality service with clearly superior
entertainment and communications products at a great value
that consistently exceed the expectations of our growing
customer base
Answer: Charter's mission statement
Question: Pursue the sale of the triple play with every customer
interaction
Answer: NOT one of Charter's Values
Question: 12,500 calls per year
Answer: An average reps handles how many calls per year
Question: Potential new customer who wants to learn about Charter
offers; An existing customer who wants to change his/her
service; An existing customer who has a question or problem
Answer: 3 common types of customers that a sales rep will encounter
Question: Listen to voicemail messages while away from home; Manage
your Spectrum voice features and change your settings while
on the go
Answer: 2 benefits of the Voice Online Manager in My Account
Question: Internet plans do not include a data cap; Peace of mind
restricting the content children have access to on the Internet
Answer: 2 benefits of Spectrum Internet
Question: Manage any DVR in your home; Edit scheduled recordings
Answer: 2 features of DVR Manager
Question: Rates for calling, data and texting vary per country
International Roaming calls are pay as you go
We offer unlimited international texting to 200 countries
outside the US
Answer: True statements about Spectrum Mobile International calling and texting
Question: True
Answer: TRUE or FALSE: If you have to reach out to Serviceability to create an address and
they
indicate that a survey is required, you must schedule the installation out 9 business days
to accommodate the survey
Question: How long they've lived in the residence
Answer: Piece of information that the serviceability desk does NOT need to set up a
serviceability
SRO
Answers | Latest Update 2026/2027
Question: Cheerful tone
Answer: Not a targeted behavior in our Quality program
Question: "It just takes a little bit for the system to check serviceability,
please feel free to ask questions while we wait."
Answer: An example of something you can say to help reduce mutual silence
Question: 500x15
Answer: Speed that is not a Spectrum Internet Speed
Question: Digi Tier 2
Starz and The Movie Channel
Answer: Items included in Spectrum TV Gold but not in Spectrum TV Silver
Question: Spectrum Voice offers Unlimited local and long distance
calling in the U.S., Puerto Rico, Guam, US Virgin Islands,
Mexico, American Samoa, Canada, and North Marianas
Islands
Answer: Statement that is true about Spectrum Voice Calling areas
Question: Guaranteed speeds of 1GB per second with free home WIFI
service
Answer: False Spectrum Internet Gig statement
Question: Christian Ruiz
Answer: The SVP of Sales and Retention
Question: Tony Guevara
Answer: The GVP that oversees Residential Inbound Sales
Question: Requesting support for a newly added TV
Answer: A call reason that would not be considered a sales call
Question: Pacific Southwest Region
Answer: Region title that is NOT the name of a Charter region
Question: Monthly Recurring Revenue
Answer: MRR
Question: PSU Yield; Bundle Rate
Answer: 2 examples of metrics we measure
, Question: To integrate the highest quality service with clearly superior
entertainment and communications products at a great value
that consistently exceed the expectations of our growing
customer base
Answer: Charter's mission statement
Question: Pursue the sale of the triple play with every customer
interaction
Answer: NOT one of Charter's Values
Question: 12,500 calls per year
Answer: An average reps handles how many calls per year
Question: Potential new customer who wants to learn about Charter
offers; An existing customer who wants to change his/her
service; An existing customer who has a question or problem
Answer: 3 common types of customers that a sales rep will encounter
Question: Listen to voicemail messages while away from home; Manage
your Spectrum voice features and change your settings while
on the go
Answer: 2 benefits of the Voice Online Manager in My Account
Question: Internet plans do not include a data cap; Peace of mind
restricting the content children have access to on the Internet
Answer: 2 benefits of Spectrum Internet
Question: Manage any DVR in your home; Edit scheduled recordings
Answer: 2 features of DVR Manager
Question: Rates for calling, data and texting vary per country
International Roaming calls are pay as you go
We offer unlimited international texting to 200 countries
outside the US
Answer: True statements about Spectrum Mobile International calling and texting
Question: True
Answer: TRUE or FALSE: If you have to reach out to Serviceability to create an address and
they
indicate that a survey is required, you must schedule the installation out 9 business days
to accommodate the survey
Question: How long they've lived in the residence
Answer: Piece of information that the serviceability desk does NOT need to set up a
serviceability
SRO
