CPI POST TEST REVIEW QUESTION SET
WITH ACCURATE ANSWERS
◉ Verbal Escalation Model
Answer: Questioning
Refusal
Release
Intimidation
Tension Release
◉ Staff approach for the Questioning level of Defensive Behavior
Answer: Provide a rationale answer for a rationale question.
◉ Staff approach for the Refusal level of Defensive Behavior
Answer: Set reasonable limits
◉ Staff approach for the Release level of Defensive Behavior
Answer: allow venting and possibly move student or audience.
◉ Staff approach for the Intimidation level of Defensive Behavior
Answer: Take all threats seriously and avoid physical
interventions unless there is no safer alternative.
, ◉ Keys to Limit Setting SRE
Answer: Simple/clear
Reasonable
Enforceable
◉ Empathic Listening 5 characteristics
Answer: 1-NONJUDGMENTAL
2-undivided attention
3-allow silence for reflection
4-listen for feelings and facts
5-restate and paraphrase
◉ Precipitating Factors
Answer: factors that influence behavior
◉ Rational Detachment
Answer: Ability to manage your own behavior and attitude
◉ Integrated Experience
Answer: behavior of student influences behavior of staff and vice
versa
◉ Maximizing Productive Responses
WITH ACCURATE ANSWERS
◉ Verbal Escalation Model
Answer: Questioning
Refusal
Release
Intimidation
Tension Release
◉ Staff approach for the Questioning level of Defensive Behavior
Answer: Provide a rationale answer for a rationale question.
◉ Staff approach for the Refusal level of Defensive Behavior
Answer: Set reasonable limits
◉ Staff approach for the Release level of Defensive Behavior
Answer: allow venting and possibly move student or audience.
◉ Staff approach for the Intimidation level of Defensive Behavior
Answer: Take all threats seriously and avoid physical
interventions unless there is no safer alternative.
, ◉ Keys to Limit Setting SRE
Answer: Simple/clear
Reasonable
Enforceable
◉ Empathic Listening 5 characteristics
Answer: 1-NONJUDGMENTAL
2-undivided attention
3-allow silence for reflection
4-listen for feelings and facts
5-restate and paraphrase
◉ Precipitating Factors
Answer: factors that influence behavior
◉ Rational Detachment
Answer: Ability to manage your own behavior and attitude
◉ Integrated Experience
Answer: behavior of student influences behavior of staff and vice
versa
◉ Maximizing Productive Responses
