CPI CERTIFICATION TRAINING EXAM II
UPDATED EXAM SCRIPT WITH COMPLETE
ANSWERS
◉ 3 zones of personal space.
Answer: intimate, personal, social; oval shape since we tolerate
proximity from the side more than in front or behind
◉ 4 types of power struggles.
Answer: defending authority or credibility, personal button pushing,
reminders of past history or irrelevant issues, empty threats and
ultimatums
◉ 5 levels of CPI Verbal Escalation Continuum 1-information
seeking.
Answer: questioning, information seeking; provide a rational
response, avoid power struggle
◉ 5 levels of CPI Verbal Escalation Continuum 2.
Answer: refusal, noncompliance, slight loss of rationality; set limits
◉ 5 levels of CPI Verbal Escalation Continuum 2-challenging
question.
,Answer: questioning authority, attempting to draw staff into a power
struggle; provide rational response and avoid power struggles
◉ 5 levels of CPI Verbal Escalation Continuum 3.
Answer: release, verbal and emotional outburst; remove audience
from area, allow individual to let off steam
◉ 5 levels of CPI Verbal Escalation Continuum 4.
Answer: intimidation, verbally and/or nonverbally threatening staff;
seek assistance from team and avoid individual intervention
◉ 5 levels of CPI Verbal Escalation Continuum 5.
Answer: tension reduction, decrease in physical and emotional
energy; re-establish communication and therapeutic rapport
◉ 5 roles of nonverbal communication - Accenting.
Answer: add emphasis to verbal message, pounding a table, etc.
◉ 5 roles of nonverbal communication - Complementing.
Answer: it may add to your verbal message, pat on the back,
stepping back from...
◉ 5 roles of nonverbal communication - Substitution.
,Answer: facial expression and body language can convey a more
vivid message than words
◉ 5 roles of nonverbal communication -Contradiction.
Answer: it contradicts the message you're trying to convey,
suggesting a lie
◉ 5 roles of nonverbal communication -Repetition.
Answer: it repeats and strengthens the message you're making
verbally
◉ 5-step approach to setting limits.
Answer: 1. identify the unwanted behavior 2. explain why it is
unwanted 3. give reasonable choices and consequences 4. allow time
5. be prepared to enforce the consequences
◉ 7 types of nonverbal communication.
Answer: facial expression, body movement and posture, gestures,
eye contact, touch, space, voice
◉ A B C S.
Answer: antecedent, behavior, consequence, setting event
, ◉ Acting out person - grap (response).
Answer: gain a physiological advantage
◉ Acting out person - strike (response).
Answer: block or deflect the weapon, move the target
◉ Acting-out person: nonviolent physical crisis intervention.
Answer:
◉ antecedent.
Answer: conditions that occur before behavior, which trigger the
behavior
◉ Anxiety, anxious (Crisis Development/Behavior Levels).
Answer: Change in behavoir; pacing, jimmy leg, repetitive body
movement, sweating, perseveration
◉ Auxiliary team member duties.
Answer: check, address, recognize, engage in
◉ behavior.
Answer: observable actions that immedicately follow the antecedent
UPDATED EXAM SCRIPT WITH COMPLETE
ANSWERS
◉ 3 zones of personal space.
Answer: intimate, personal, social; oval shape since we tolerate
proximity from the side more than in front or behind
◉ 4 types of power struggles.
Answer: defending authority or credibility, personal button pushing,
reminders of past history or irrelevant issues, empty threats and
ultimatums
◉ 5 levels of CPI Verbal Escalation Continuum 1-information
seeking.
Answer: questioning, information seeking; provide a rational
response, avoid power struggle
◉ 5 levels of CPI Verbal Escalation Continuum 2.
Answer: refusal, noncompliance, slight loss of rationality; set limits
◉ 5 levels of CPI Verbal Escalation Continuum 2-challenging
question.
,Answer: questioning authority, attempting to draw staff into a power
struggle; provide rational response and avoid power struggles
◉ 5 levels of CPI Verbal Escalation Continuum 3.
Answer: release, verbal and emotional outburst; remove audience
from area, allow individual to let off steam
◉ 5 levels of CPI Verbal Escalation Continuum 4.
Answer: intimidation, verbally and/or nonverbally threatening staff;
seek assistance from team and avoid individual intervention
◉ 5 levels of CPI Verbal Escalation Continuum 5.
Answer: tension reduction, decrease in physical and emotional
energy; re-establish communication and therapeutic rapport
◉ 5 roles of nonverbal communication - Accenting.
Answer: add emphasis to verbal message, pounding a table, etc.
◉ 5 roles of nonverbal communication - Complementing.
Answer: it may add to your verbal message, pat on the back,
stepping back from...
◉ 5 roles of nonverbal communication - Substitution.
,Answer: facial expression and body language can convey a more
vivid message than words
◉ 5 roles of nonverbal communication -Contradiction.
Answer: it contradicts the message you're trying to convey,
suggesting a lie
◉ 5 roles of nonverbal communication -Repetition.
Answer: it repeats and strengthens the message you're making
verbally
◉ 5-step approach to setting limits.
Answer: 1. identify the unwanted behavior 2. explain why it is
unwanted 3. give reasonable choices and consequences 4. allow time
5. be prepared to enforce the consequences
◉ 7 types of nonverbal communication.
Answer: facial expression, body movement and posture, gestures,
eye contact, touch, space, voice
◉ A B C S.
Answer: antecedent, behavior, consequence, setting event
, ◉ Acting out person - grap (response).
Answer: gain a physiological advantage
◉ Acting out person - strike (response).
Answer: block or deflect the weapon, move the target
◉ Acting-out person: nonviolent physical crisis intervention.
Answer:
◉ antecedent.
Answer: conditions that occur before behavior, which trigger the
behavior
◉ Anxiety, anxious (Crisis Development/Behavior Levels).
Answer: Change in behavoir; pacing, jimmy leg, repetitive body
movement, sweating, perseveration
◉ Auxiliary team member duties.
Answer: check, address, recognize, engage in
◉ behavior.
Answer: observable actions that immedicately follow the antecedent
