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Cpi Certification Training Exam Ii Comprehensive Test Paper Questions And Solutions

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CPI CERTIFICATION TRAINING EXAM II COMPREHENSIVE TEST PAPER QUESTIONS AND SOLUTIONS

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CPI CERTIFICATION TRAINING EXAM II
COMPREHENSIVE TEST PAPER QUESTIONS
AND SOLUTIONS

◉ 3 reasons for using the CPI supportive stance.
Answer: safety
less threatening
communicates respect


◉ components of the communication pyramid.
Answer: verbal communication, para verbal coomunication, and
non-verbal communication


◉ what is paraverbal communication.
Answer: how we say what we say


◉ three components of paraverbal communication.
Answer: tone
volume
cadence

, total voice control


◉ what is the verbal escalation continuum?.
Answer: the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction


◉ what is questioning.
Answer: information-seeking


◉ what is an intervention for questioning.
Answer: give a rational response
redirect


◉ what is refusal?.
Answer: non-compliance


◉ what is an intervention for refusal.
Answer: set limits

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