CPWM REVIEW UPDATED QUESTIONS AND
CORRECT ANSWERS
Question:
1. Difference between two factor theory and needs theory of motivation
Answer:
Herzberg's 2 factor theory is built upon two steps - Motivational Factors and Maintenance Factors.
Motivational factors are items that motivate an employee to work. These include achievement, recognition,
advancement, etc which are potential sources of satisfaction and effective performance. His Maintenance
factors are potential sources of satisfaction but not motivation. Examples of these include interpersonal
relations, company policy, work conditions, et.
Maslow's Needs Theory is based upon 5 needs that must be satisfied by the organization. His 5 steps are
Physiological, Safety, Social, Esteem, and Self Actualization.
Question:
2. Who is the originator of needs theory motivation
Answer:
Maslow
Question:
3. What is delegation
Answer:
Delegation is the sharing of authority and responsibility
Question:
4. What is definition of leadership?
Answer:
Leadership is the ability of a person to influence the activities of followers in an organizational setting.
Question:
5. Define ethics
Answer:
The principles of conduct governing an individual or group of individuals that a person or an organization
feels are important.
Question:
6. Define human resource Development
Answer:
Human resource development is a planned, continuous effort by management to improve employee
competency levels and organizational performance.
Question:
7. What is Family Medical Leave Act?
,Answer:
The FMLA entitles eligible employees of covered employers to take unpaid, job-protected leave for
specified family and medical reasons with continuation of group health insurance coverage under the same
terms and conditions as if the employee had not taken leave.
Question:
8. Name three types of analyses required when developing human resources?
Answer:
Organizational - Determine where the training and development are most needed, assess strategic goals.
Task - Review job descriptions, set performance standards, make employees feel that their input is
important.
People - Who needs to be trained, what kind of training is needed, determine methods of training.
Question:
9. List five way to improve inertviews
Answer:
Structure the interview, train the interviewers, provide candidate with detailed job information, standardize
interview evaluation forms, take notes.
Question:
10. What is the purpose of performance appraisal
Answer:
It is a formal process in an organization whereby each employee is evaluated to determine how they are
performing.
Question:
11. Performance appraisals are designed to accomplish a variety of goals. List three examples.
Answer:
Convey how well the employee is performing,
Provide 2 way communication on one's efforts and performance,
Provide an opportunity to discuss an employee's strengths and weaknesses.
Question:
12. Identify six factors that distort appraisals?
Answer:
Leniency error halo error similarity error central tendency management by objector implicit bias.
Question:
13. What is an organization problem? Provide examples.
Answer:
Problems directly related to the organization's structure and function (equipment, support, environmental
factors, etc.)
Question:
14. Name five examples of personal problems that can affect an employees performance.
Answer:
Alcohol Substance abuse Illiteracy, financial Gambling Domestic abuse Stress
, Question:
15. What is discipline?
Answer:
Discipline is a condition in the organization whereby employees conduct themselves in accordance with
the organization's rules and standards of acceptable behavior.
Question:
16. Name three ways to build a positive image.
Answer:
Clean, identifiable uniforms, clean, identifiable vehicles, clean facilities, and a variety of answers are
acceptable.
Question:
17. Name three areas of public relations that apply to public works managers
Answer:
Justifying purchases to council Dealing with complaints from residents Dealing with employees.
Question:
18. What are the five ingredients to success for public speaking?
Answer:
Poise and confidence Sense and feel of audience Selection of material Sense of purpose Delivery
Question:
19. Explain the importance of knowing how to present a speech/ program/ talk as a public works manager.
Answer:
It is important to always project a positive image. This will help you to obtain the resources necessary to
manage a professional department.
Question:
20. List and describe 7 types of solid waste.
Answer:
Agricultural - Waste from slaughtering animals and processing of animal products Commercial - waste
generated by stores, offices, and other activities that do not turn out products
Industrial - Waste that results from industrial processes and manufacturing
Institutional - Waste originating from educational, healthcare, and research facilities
Municipal - Residential and commercial solid waste that is generated within a community
Pesticide - Residue resulting from the manufacture, handling, or use of chemicals for killing plants and
animal waste.
Residential - All waste that normally originates in a residential environment (domestic solid waste)
Question:
21. Name 6 causes of pavement failure
Answer:
Weak Subgrade, Design of pavement, Inadequate construction, weight of traffic, deterioration due to
water, freezing and thawing, oxidation, poor drainage, poor bond to curb, settlement, utilities, chemicals,
lack of maintenance, improper maintenance, age, studded tires.
CORRECT ANSWERS
Question:
1. Difference between two factor theory and needs theory of motivation
Answer:
Herzberg's 2 factor theory is built upon two steps - Motivational Factors and Maintenance Factors.
Motivational factors are items that motivate an employee to work. These include achievement, recognition,
advancement, etc which are potential sources of satisfaction and effective performance. His Maintenance
factors are potential sources of satisfaction but not motivation. Examples of these include interpersonal
relations, company policy, work conditions, et.
Maslow's Needs Theory is based upon 5 needs that must be satisfied by the organization. His 5 steps are
Physiological, Safety, Social, Esteem, and Self Actualization.
Question:
2. Who is the originator of needs theory motivation
Answer:
Maslow
Question:
3. What is delegation
Answer:
Delegation is the sharing of authority and responsibility
Question:
4. What is definition of leadership?
Answer:
Leadership is the ability of a person to influence the activities of followers in an organizational setting.
Question:
5. Define ethics
Answer:
The principles of conduct governing an individual or group of individuals that a person or an organization
feels are important.
Question:
6. Define human resource Development
Answer:
Human resource development is a planned, continuous effort by management to improve employee
competency levels and organizational performance.
Question:
7. What is Family Medical Leave Act?
,Answer:
The FMLA entitles eligible employees of covered employers to take unpaid, job-protected leave for
specified family and medical reasons with continuation of group health insurance coverage under the same
terms and conditions as if the employee had not taken leave.
Question:
8. Name three types of analyses required when developing human resources?
Answer:
Organizational - Determine where the training and development are most needed, assess strategic goals.
Task - Review job descriptions, set performance standards, make employees feel that their input is
important.
People - Who needs to be trained, what kind of training is needed, determine methods of training.
Question:
9. List five way to improve inertviews
Answer:
Structure the interview, train the interviewers, provide candidate with detailed job information, standardize
interview evaluation forms, take notes.
Question:
10. What is the purpose of performance appraisal
Answer:
It is a formal process in an organization whereby each employee is evaluated to determine how they are
performing.
Question:
11. Performance appraisals are designed to accomplish a variety of goals. List three examples.
Answer:
Convey how well the employee is performing,
Provide 2 way communication on one's efforts and performance,
Provide an opportunity to discuss an employee's strengths and weaknesses.
Question:
12. Identify six factors that distort appraisals?
Answer:
Leniency error halo error similarity error central tendency management by objector implicit bias.
Question:
13. What is an organization problem? Provide examples.
Answer:
Problems directly related to the organization's structure and function (equipment, support, environmental
factors, etc.)
Question:
14. Name five examples of personal problems that can affect an employees performance.
Answer:
Alcohol Substance abuse Illiteracy, financial Gambling Domestic abuse Stress
, Question:
15. What is discipline?
Answer:
Discipline is a condition in the organization whereby employees conduct themselves in accordance with
the organization's rules and standards of acceptable behavior.
Question:
16. Name three ways to build a positive image.
Answer:
Clean, identifiable uniforms, clean, identifiable vehicles, clean facilities, and a variety of answers are
acceptable.
Question:
17. Name three areas of public relations that apply to public works managers
Answer:
Justifying purchases to council Dealing with complaints from residents Dealing with employees.
Question:
18. What are the five ingredients to success for public speaking?
Answer:
Poise and confidence Sense and feel of audience Selection of material Sense of purpose Delivery
Question:
19. Explain the importance of knowing how to present a speech/ program/ talk as a public works manager.
Answer:
It is important to always project a positive image. This will help you to obtain the resources necessary to
manage a professional department.
Question:
20. List and describe 7 types of solid waste.
Answer:
Agricultural - Waste from slaughtering animals and processing of animal products Commercial - waste
generated by stores, offices, and other activities that do not turn out products
Industrial - Waste that results from industrial processes and manufacturing
Institutional - Waste originating from educational, healthcare, and research facilities
Municipal - Residential and commercial solid waste that is generated within a community
Pesticide - Residue resulting from the manufacture, handling, or use of chemicals for killing plants and
animal waste.
Residential - All waste that normally originates in a residential environment (domestic solid waste)
Question:
21. Name 6 causes of pavement failure
Answer:
Weak Subgrade, Design of pavement, Inadequate construction, weight of traffic, deterioration due to
water, freezing and thawing, oxidation, poor drainage, poor bond to curb, settlement, utilities, chemicals,
lack of maintenance, improper maintenance, age, studded tires.
