CBPA EXAM UPDATED QUESTIONS AND CORRECT ANSWERS

CBPA EXAM UPDATED QUESTIONS AND
CORRECT ANSWERS

Question:
1. What do business processes define?
A. The company's strategy
B. The efficiency of process execution
C. The end-to-end series of events for interacting with customers
D. Only the in-house services
Answer:
C. The end-to-end series of events for interacting with customers

Question:
2. BPM (Business Process Management) is...
A. A strategic technique
B. An approach for performance improvement
C. A management discipline
D. A tool for automating business processes
Answer:
C. A management discipline

Question:
3. One of the most important BPM success factors is...
A. Selection of the right methods and tools
B. Clear responsibility for organizational hand-offs in the business processes
C. A group of external sponsors
D. A solid management organization
Answer:
B. Clear responsibility for organizational hand-offs in the business processes

Question:
4. In process modeling it is beneficial if work-shop participants...
A. have comprehensive knowhow about financing issues
B. are informed about all IT-Systems the enterprise uses
C. represent the entire business process as cross-functional group
D. already developed a finished process module for their sector
Answer:
C. represent the entire business process as cross-functional group

Question:
5. What is the job of the process owner?
A. Responsible for process design, process performance and development of the solution
B. Execution of project management for re-engineering
C. Development of the database design for the repository
D. Selection and procurement of BPM-tools

, Answer:
A. Responsible for process design, process performance and development of the solution

Question:
6. When should effective Change Management steps start?
A. In the phase of the introduction of the process
B. After the BPM project
C. With the BPM project initiation
D. When problems occur during the implementation
Answer:
C. With the BPM project initiation

Question:
7. Why is focused People & Change Management necessary in BPM?
A. To achieve quick wins faster
B. To anticipate the impact on stakeholders
C. To assure customers of success
D. To motivate the process team
Answer:
B. To anticipate the impact on stakeholders

Question:
8. A good process culture is characterized by ...
A. A matrix organization
B. Clearly defined business units
C. The overall use of BPMS-suites
D. Stakeholder awareness of full end-to-end processes
Answer:
D. Stakeholder awareness of full end-to-end processes

Question:
9. Business Process Management (BPM) is focused on ...
A. The adoption of best practice from other enterprises
B. The continuous review and adoption of BPM technologies
C. The alignment of business processes and organization structures according to the organizations strategy
D. The analysis of single business processes
Answer:
C. The alignment of business processes and organization structures according to the organizations strategy

Question:
10. What is the primary purpose of the usage of process models?
A. Standardization of business processes
B. Preparation of training material for the launch of the processes
C. Analysis, documentation and design of business processes
D. A system for measurement of process cycle times
Answer:
C. Analysis, documentation and design of business processes