COB 300 OPERATIONS EXAM 1 FULLY SOLVED
TEST PAPER GRADED A+
◉ first-line managers.
Answer: responsible for training & supervising the performance of
nonmanagerial employees who are directly responsible for
producing the companys products or services
- are only managers who don't supervise other managers
-responsibilities:
-monitoring, teaching & supervise other managers
- plans and actions produce results in 2 weeks
-teach entry level employees how to do their job
ex: convivence store manager makes sure food is in stock
◉ team leaders.
Answer: managers responsible for facilitating team activities toward
goal accomplishment
- aren't responsible for team performance - the team is
-help their team members plan & schedule work, learn to solve
problems & work effectively w/ each other
-responsible for managing external departments
,-acts as a bridge or liasion b/w their teams & other teams,
departments & divisons in a companys
◉ miztenbergs managerial roles.
Answer: interpersonal roles, informational roles, decisional roles
◉ Interpersonal Roles.
Answer: figurehead, leader, liaison
◉ informational roles.
Answer: monitor, disseminator, spokesperson
◉ decisional roles.
Answer: entrepreneur, disturbance handler, resource allocator,
negotiator
◉ figurehead role.
Answer: the interpersonal role managers play when they perform
ceremonial duties
ex: greeting company visitors, speaking at the opening of a new
facility, going to community luncheon
◉ leader role.
,Answer: the interpersonal role managers play when they motivate &
encourage workers to accomplish organizational objectives
◉ liason role.
Answer: the interpersonal role managers play when they deal w?
people outside their units
◉ monitor role.
Answer: the info role managers play when they scan their
environment for info
◉ disseminator role.
Answer: the info role managers play when they share info w/ others
in their departments or companies
◉ spokesperson role.
Answer: the info role mangers play when they share info w/ people
outside their departments or companies
◉ entrepreneur role.
Answer: the decisional role managers play when they adapt
themselves, their subordinates & their units to change
, ◉ disturbance handler role.
Answer: the decisional role managers play when they respond to
severe pressures and problems that demand immediate action
◉ resource allocator role.
Answer: the decisional role managers play when they decide who
gets what resources and in what amounts
◉ negotiator role.
Answer: the decisional role managers play when they negotiate
schedules, projects, goals, outcomes, resources, and employee raises
◉ skills companies look at to be a good manager:.
Answer: technical, human, conceptual, motivation
◉ technical skills.
Answer: the specialized procedures, techniques & knowledge
required to get the job done
- most important for team leaders & lower level managers b/c they
supervise the workers who produce or serve customers
- tech skills become less important as managers rise through
managerial rankings
TEST PAPER GRADED A+
◉ first-line managers.
Answer: responsible for training & supervising the performance of
nonmanagerial employees who are directly responsible for
producing the companys products or services
- are only managers who don't supervise other managers
-responsibilities:
-monitoring, teaching & supervise other managers
- plans and actions produce results in 2 weeks
-teach entry level employees how to do their job
ex: convivence store manager makes sure food is in stock
◉ team leaders.
Answer: managers responsible for facilitating team activities toward
goal accomplishment
- aren't responsible for team performance - the team is
-help their team members plan & schedule work, learn to solve
problems & work effectively w/ each other
-responsible for managing external departments
,-acts as a bridge or liasion b/w their teams & other teams,
departments & divisons in a companys
◉ miztenbergs managerial roles.
Answer: interpersonal roles, informational roles, decisional roles
◉ Interpersonal Roles.
Answer: figurehead, leader, liaison
◉ informational roles.
Answer: monitor, disseminator, spokesperson
◉ decisional roles.
Answer: entrepreneur, disturbance handler, resource allocator,
negotiator
◉ figurehead role.
Answer: the interpersonal role managers play when they perform
ceremonial duties
ex: greeting company visitors, speaking at the opening of a new
facility, going to community luncheon
◉ leader role.
,Answer: the interpersonal role managers play when they motivate &
encourage workers to accomplish organizational objectives
◉ liason role.
Answer: the interpersonal role managers play when they deal w?
people outside their units
◉ monitor role.
Answer: the info role managers play when they scan their
environment for info
◉ disseminator role.
Answer: the info role managers play when they share info w/ others
in their departments or companies
◉ spokesperson role.
Answer: the info role mangers play when they share info w/ people
outside their departments or companies
◉ entrepreneur role.
Answer: the decisional role managers play when they adapt
themselves, their subordinates & their units to change
, ◉ disturbance handler role.
Answer: the decisional role managers play when they respond to
severe pressures and problems that demand immediate action
◉ resource allocator role.
Answer: the decisional role managers play when they decide who
gets what resources and in what amounts
◉ negotiator role.
Answer: the decisional role managers play when they negotiate
schedules, projects, goals, outcomes, resources, and employee raises
◉ skills companies look at to be a good manager:.
Answer: technical, human, conceptual, motivation
◉ technical skills.
Answer: the specialized procedures, techniques & knowledge
required to get the job done
- most important for team leaders & lower level managers b/c they
supervise the workers who produce or serve customers
- tech skills become less important as managers rise through
managerial rankings
