COB 300 OPERATIONS EXAM 1 COMPLETE
STUDY GUIDE WITH SOLVED QUESTIONS
◉ efficiency.
Answer: getting work done with a minimum of effort, expenses or
waste
◉ effectiveness.
Answer: accomplishing tasks that help fulfill organizational
objectives: ex- customer service & satisfaction
◉ 4 managerial functions in order to be successful:.
Answer: planning, organizing, leading, controlling
◉ planning.
Answer: determining organizational goals & means for achieving
them
◉ organizing.
Answer: deciding where decisions will be made, who will do what
jobs & tasks & who will work for whom in the company
,◉ leading.
Answer: inspiring & motivating workers to work hard to achieve
organizational goals
◉ controlling.
Answer: monitoring progress toward goal achievement & taking
corrective action when needed
◉ top managers.
Answer: executives responsible for the overall direction of the
organization ex: CEO, COO, CFO, CIO
-Have 3 major responsibilities
1. responsible for creating a context for change
2. develop employees commitment to & ownership of the companys
performance
3. must create a positive organizational culture through language &
action, actively managing internal communication
-monitor customer needs, competitors moves & long term business,
economic & social trends
◉ middle managers.
Answer: responsible for setting objectives consistent with top
management's goals & planning & implementing subunit strategies
for achieving these objectives
,-ex: plant manger, regional manager, divisional manager
- responsibilities:
- plan & allocate resources to meet objectives
-coordinate & link groups, departments & divisions w/in a company
-monitor & manage the performance of the subunits & individual
managers who report them
-implementing the changes or strategies generated by top managers
◉ first-line managers.
Answer: responsible for training & supervising the performance of
nonmanagerial employees who are directly responsible for
producing the companys products or services
- are only managers who don't supervise other managers
-responsibilities:
-monitoring, teaching & supervise other managers
- plans and actions produce results in 2 weeks
-teach entry level employees how to do their job
ex: convivence store manager makes sure food is in stock
◉ team leaders.
Answer: managers responsible for facilitating team activities toward
goal accomplishment
- aren't responsible for team performance - the team is
, -help their team members plan & schedule work, learn to solve
problems & work effectively w/ each other
-responsible for managing external departments
-acts as a bridge or liasion b/w their teams & other teams,
departments & divisons in a companys
◉ miztenbergs managerial roles.
Answer: interpersonal roles, informational roles, decisional roles
◉ Interpersonal Roles.
Answer: figurehead, leader, liaison
◉ informational roles.
Answer: monitor, disseminator, spokesperson
◉ decisional roles.
Answer: entrepreneur, disturbance handler, resource allocator,
negotiator
◉ figurehead role.
Answer: the interpersonal role managers play when they perform
ceremonial duties
STUDY GUIDE WITH SOLVED QUESTIONS
◉ efficiency.
Answer: getting work done with a minimum of effort, expenses or
waste
◉ effectiveness.
Answer: accomplishing tasks that help fulfill organizational
objectives: ex- customer service & satisfaction
◉ 4 managerial functions in order to be successful:.
Answer: planning, organizing, leading, controlling
◉ planning.
Answer: determining organizational goals & means for achieving
them
◉ organizing.
Answer: deciding where decisions will be made, who will do what
jobs & tasks & who will work for whom in the company
,◉ leading.
Answer: inspiring & motivating workers to work hard to achieve
organizational goals
◉ controlling.
Answer: monitoring progress toward goal achievement & taking
corrective action when needed
◉ top managers.
Answer: executives responsible for the overall direction of the
organization ex: CEO, COO, CFO, CIO
-Have 3 major responsibilities
1. responsible for creating a context for change
2. develop employees commitment to & ownership of the companys
performance
3. must create a positive organizational culture through language &
action, actively managing internal communication
-monitor customer needs, competitors moves & long term business,
economic & social trends
◉ middle managers.
Answer: responsible for setting objectives consistent with top
management's goals & planning & implementing subunit strategies
for achieving these objectives
,-ex: plant manger, regional manager, divisional manager
- responsibilities:
- plan & allocate resources to meet objectives
-coordinate & link groups, departments & divisions w/in a company
-monitor & manage the performance of the subunits & individual
managers who report them
-implementing the changes or strategies generated by top managers
◉ first-line managers.
Answer: responsible for training & supervising the performance of
nonmanagerial employees who are directly responsible for
producing the companys products or services
- are only managers who don't supervise other managers
-responsibilities:
-monitoring, teaching & supervise other managers
- plans and actions produce results in 2 weeks
-teach entry level employees how to do their job
ex: convivence store manager makes sure food is in stock
◉ team leaders.
Answer: managers responsible for facilitating team activities toward
goal accomplishment
- aren't responsible for team performance - the team is
, -help their team members plan & schedule work, learn to solve
problems & work effectively w/ each other
-responsible for managing external departments
-acts as a bridge or liasion b/w their teams & other teams,
departments & divisons in a companys
◉ miztenbergs managerial roles.
Answer: interpersonal roles, informational roles, decisional roles
◉ Interpersonal Roles.
Answer: figurehead, leader, liaison
◉ informational roles.
Answer: monitor, disseminator, spokesperson
◉ decisional roles.
Answer: entrepreneur, disturbance handler, resource allocator,
negotiator
◉ figurehead role.
Answer: the interpersonal role managers play when they perform
ceremonial duties
