CDV DA FUNDAMENTALS DAY 2 COMPREHENSIVE EXAM
COMPLETE 100 QUESTIONS WITH VERIFIED ANSWERS
Table of Contents
Section Domain Approx. Page
Questions Reference
1 App Operations & 20 Page 2
Navigation
2 Delivery Procedures & 25 Page 4
Protocols
3 Customer Service & 20 Page 6
Communication
4 Safety & Driving Compliance 20 Page 8
5 Package Handling & 15 Page 10
Problem Solving
Section 1: App Operations & Navigation (Questions 1-20)
1. What is the first step when you arrive at a delivery station?
A) Check in with dispatch.
B) Organize your van.
C) Scan your route code.
D) Get a cart.
Correct Answer: C
,Rationale: Scanning the route code in the app initiates the route and
assigns packages to your device.
2. What does a "paw print" icon indicate in the delivery app?
A) A pet is at the location.
B) The package requires a signature.
C) The customer has a specific delivery instruction.
D) The GPS is offline.
Correct Answer: C
Rationale: The paw print indicates the customer has left specific
instructions for the driver.
3. If the GPS loses signal in an urban area, what should you do?
A) Stop and wait for it to return.
B) Use a personal phone map app.
C) Mark the delivery as "Unable to Access".
D) Drive around randomly.
Correct Answer: B
Rationale: Using an alternative map app helps maintain progress while
the primary app recovers.
4. How do you mark a package as delivered if the customer meets you
at the curb?
A) Hand it to them and drive off.
B) Select "Handed to customer" in the app.
C) Leave it on the sidewalk.
D) Mark as "Front Door".
Correct Answer: B
Rationale: The app requires specific delivery location confirmation.
,5. What should you do if the delivery app crashes?
A) Restart the phone.
B) Contact dispatch/support immediately.
C) Go home.
D) Skip the delivery.
Correct Answer: B
Rationale: Support can troubleshoot or provide manual override
instructions.
6. When should you swipe "Start Travel" in the app?
A) Before you load your van.
B) When you are about to leave the station for your first stop.
C) When you arrive at the customer's address.
D) After you deliver the package.
Correct Answer: B
Rationale: Starting travel alerts the system and customer that you are
en route.
7. What does a red exclamation mark next to a stop in the app mean?
A) The package is heavy.
B) The customer is angry.
C) There is a priority or special instruction for this stop.
D) The GPS is broken.
Correct Answer: C
Rationale: Red flags indicate urgent or specific delivery requirements
that must be reviewed.
8. If the app is not loading the next stop, what is the best
troubleshooting step?
A) Force close the app and reopen it.
, B) Throw the phone.
C) Mark the stop as missing.
D) Drive to the station.
Correct Answer: A
Rationale: Restarting the app often clears minor software glitches.
9. How do you access the customer's delivery notes in the app?
A) Call dispatch.
B) Tap on the stop details or the paw print icon.
C) Guess based on the address.
D) Look at the physical package.
Correct Answer: B
Rationale: Customer notes are stored within the specific stop details in
the app.
10. What should you do before marking a package as "Delivered"?
A) Take a photo if required by the app.
B) Ensure the package is in a safe location.
C) Verify the address matches the app.
D) All of the above.
Correct Answer: D
Rationale: Proper delivery confirmation requires address verification,
safe placement, and photographic evidence if prompted.
11. What does "Airplane Mode" do to the delivery app?
A) It makes the app faster.
B) It prevents the app from syncing with the network.
C) It saves battery.
D) It turns off the screen.
Correct Answer: B
COMPLETE 100 QUESTIONS WITH VERIFIED ANSWERS
Table of Contents
Section Domain Approx. Page
Questions Reference
1 App Operations & 20 Page 2
Navigation
2 Delivery Procedures & 25 Page 4
Protocols
3 Customer Service & 20 Page 6
Communication
4 Safety & Driving Compliance 20 Page 8
5 Package Handling & 15 Page 10
Problem Solving
Section 1: App Operations & Navigation (Questions 1-20)
1. What is the first step when you arrive at a delivery station?
A) Check in with dispatch.
B) Organize your van.
C) Scan your route code.
D) Get a cart.
Correct Answer: C
,Rationale: Scanning the route code in the app initiates the route and
assigns packages to your device.
2. What does a "paw print" icon indicate in the delivery app?
A) A pet is at the location.
B) The package requires a signature.
C) The customer has a specific delivery instruction.
D) The GPS is offline.
Correct Answer: C
Rationale: The paw print indicates the customer has left specific
instructions for the driver.
3. If the GPS loses signal in an urban area, what should you do?
A) Stop and wait for it to return.
B) Use a personal phone map app.
C) Mark the delivery as "Unable to Access".
D) Drive around randomly.
Correct Answer: B
Rationale: Using an alternative map app helps maintain progress while
the primary app recovers.
4. How do you mark a package as delivered if the customer meets you
at the curb?
A) Hand it to them and drive off.
B) Select "Handed to customer" in the app.
C) Leave it on the sidewalk.
D) Mark as "Front Door".
Correct Answer: B
Rationale: The app requires specific delivery location confirmation.
,5. What should you do if the delivery app crashes?
A) Restart the phone.
B) Contact dispatch/support immediately.
C) Go home.
D) Skip the delivery.
Correct Answer: B
Rationale: Support can troubleshoot or provide manual override
instructions.
6. When should you swipe "Start Travel" in the app?
A) Before you load your van.
B) When you are about to leave the station for your first stop.
C) When you arrive at the customer's address.
D) After you deliver the package.
Correct Answer: B
Rationale: Starting travel alerts the system and customer that you are
en route.
7. What does a red exclamation mark next to a stop in the app mean?
A) The package is heavy.
B) The customer is angry.
C) There is a priority or special instruction for this stop.
D) The GPS is broken.
Correct Answer: C
Rationale: Red flags indicate urgent or specific delivery requirements
that must be reviewed.
8. If the app is not loading the next stop, what is the best
troubleshooting step?
A) Force close the app and reopen it.
, B) Throw the phone.
C) Mark the stop as missing.
D) Drive to the station.
Correct Answer: A
Rationale: Restarting the app often clears minor software glitches.
9. How do you access the customer's delivery notes in the app?
A) Call dispatch.
B) Tap on the stop details or the paw print icon.
C) Guess based on the address.
D) Look at the physical package.
Correct Answer: B
Rationale: Customer notes are stored within the specific stop details in
the app.
10. What should you do before marking a package as "Delivered"?
A) Take a photo if required by the app.
B) Ensure the package is in a safe location.
C) Verify the address matches the app.
D) All of the above.
Correct Answer: D
Rationale: Proper delivery confirmation requires address verification,
safe placement, and photographic evidence if prompted.
11. What does "Airplane Mode" do to the delivery app?
A) It makes the app faster.
B) It prevents the app from syncing with the network.
C) It saves battery.
D) It turns off the screen.
Correct Answer: B
