CDV DELIVERY ASSOCIATE (DA) FUNDAMENTALS DAY 2
CERTIFICATION EXAM GUIDE: COMPLETE QUESTION BANK
WITH VERIFIED ANSWERS, SAFETY PROTOCOLS, AND REAL-
WORLD DELIVERY SCENARIOS
1: What is the first step you should take when you arrive at a delivery
station to start your shift?
Correct Answer: Perform a thorough vehicle inspection using the DVIC.
2: During your pre-trip inspection, you notice a broken headlight.
What should you do?
Correct Answer: Report the issue immediately to your dispatcher and
do not drive the vehicle.
3: When should you scan a package into your itinerary?
Correct Answer: Before you leave the delivery station or as soon as you
place it in your vehicle.
4: What is the correct way to handle a package that requires a One-
Time Password (OTP)?
Correct Answer: Ask the customer for the 6-digit code and enter it into
the app before completing the delivery.
,5: If a customer does not answer the door for an OTP delivery, what
should you do?
Correct Answer: Contact the customer via text or call, and if
unsuccessful, mark it as undeliverable and return it to the station.
6: How should you position your vehicle when making a delivery on a
busy street?
Correct Answer: Park on the same side of the street as the delivery
address, using hazard lights if necessary.
7: What should you do if you cannot find a safe place to park near the
delivery address?
Correct Answer: Park legally as close as safely possible and walk to the
address.
8: When delivering to an apartment complex, what is the most helpful
tool to navigate the buildings?
Correct Answer: A map of the complex (as stated in the provided
materials).
9: If you see a paw print symbol on your delivery app, what does it
indicate?
Correct Answer: There is a dog at the delivery location.
10: What is the first thing you should do if you see a paw print for
your next delivery?
,Correct Answer: Send the customer a text to alert them you are on the
way.
11: What should you do if a dog is loose and aggressive at a delivery
address?
Correct Answer: Do not exit the vehicle, contact the customer, and if
unsafe, mark the delivery as undeliverable due to safety concerns.
12: When encountering a delivery issue, which option should you try
first?
Correct Answer: Text/call the customer.
13: What should you do if the garage door won't close during a
delivery?
Correct Answer: Select "door didn't close" in the app and contact
support.
14: When turning left and there are two turning lanes, which lane
should you always take?
Correct Answer: The right-hand turning lane (True).
15: What should you do if a package is missing from your itinerary?
Correct Answer: Check your vehicle thoroughly, then mark it as missing
in the app and notify dispatch.
, 16: If a package is damaged before delivery, what is the correct
procedure?
Correct Answer: Mark it as damaged in the app, do not deliver it, and
return it to the station.
17: How should you handle a delivery to a business that is closed?
Correct Answer: Check for alternative delivery instructions, call the
customer, and if no answer, mark as undeliverable.
18: What is the proper way to mark a delivery when you hand it
directly to a customer?
Correct Answer: Select "Delivered to customer" or "Handed to
customer" in the app.
19: When is a photo required for a delivery?
Correct Answer: When the customer selects "Front Door" or "Rear
Door" and is not present to receive the package.
20: What should be included in the delivery photo?
Correct Answer: The package, the surrounding area, and the
house/apartment number if possible.
21: What should you do if the delivery app freezes or crashes?
Correct Answer: Restart the app, and if it still doesn't work, restart your
phone.
CERTIFICATION EXAM GUIDE: COMPLETE QUESTION BANK
WITH VERIFIED ANSWERS, SAFETY PROTOCOLS, AND REAL-
WORLD DELIVERY SCENARIOS
1: What is the first step you should take when you arrive at a delivery
station to start your shift?
Correct Answer: Perform a thorough vehicle inspection using the DVIC.
2: During your pre-trip inspection, you notice a broken headlight.
What should you do?
Correct Answer: Report the issue immediately to your dispatcher and
do not drive the vehicle.
3: When should you scan a package into your itinerary?
Correct Answer: Before you leave the delivery station or as soon as you
place it in your vehicle.
4: What is the correct way to handle a package that requires a One-
Time Password (OTP)?
Correct Answer: Ask the customer for the 6-digit code and enter it into
the app before completing the delivery.
,5: If a customer does not answer the door for an OTP delivery, what
should you do?
Correct Answer: Contact the customer via text or call, and if
unsuccessful, mark it as undeliverable and return it to the station.
6: How should you position your vehicle when making a delivery on a
busy street?
Correct Answer: Park on the same side of the street as the delivery
address, using hazard lights if necessary.
7: What should you do if you cannot find a safe place to park near the
delivery address?
Correct Answer: Park legally as close as safely possible and walk to the
address.
8: When delivering to an apartment complex, what is the most helpful
tool to navigate the buildings?
Correct Answer: A map of the complex (as stated in the provided
materials).
9: If you see a paw print symbol on your delivery app, what does it
indicate?
Correct Answer: There is a dog at the delivery location.
10: What is the first thing you should do if you see a paw print for
your next delivery?
,Correct Answer: Send the customer a text to alert them you are on the
way.
11: What should you do if a dog is loose and aggressive at a delivery
address?
Correct Answer: Do not exit the vehicle, contact the customer, and if
unsafe, mark the delivery as undeliverable due to safety concerns.
12: When encountering a delivery issue, which option should you try
first?
Correct Answer: Text/call the customer.
13: What should you do if the garage door won't close during a
delivery?
Correct Answer: Select "door didn't close" in the app and contact
support.
14: When turning left and there are two turning lanes, which lane
should you always take?
Correct Answer: The right-hand turning lane (True).
15: What should you do if a package is missing from your itinerary?
Correct Answer: Check your vehicle thoroughly, then mark it as missing
in the app and notify dispatch.
, 16: If a package is damaged before delivery, what is the correct
procedure?
Correct Answer: Mark it as damaged in the app, do not deliver it, and
return it to the station.
17: How should you handle a delivery to a business that is closed?
Correct Answer: Check for alternative delivery instructions, call the
customer, and if no answer, mark as undeliverable.
18: What is the proper way to mark a delivery when you hand it
directly to a customer?
Correct Answer: Select "Delivered to customer" or "Handed to
customer" in the app.
19: When is a photo required for a delivery?
Correct Answer: When the customer selects "Front Door" or "Rear
Door" and is not present to receive the package.
20: What should be included in the delivery photo?
Correct Answer: The package, the surrounding area, and the
house/apartment number if possible.
21: What should you do if the delivery app freezes or crashes?
Correct Answer: Restart the app, and if it still doesn't work, restart your
phone.
