QUIZ 3 WEEK 2 CSA ENVOY AA FINAL
REVIEW!!!
Refunds up to _______ can be process at any ticket service center. - ANSWER-$3,000
What desk determines the amount of compensation for an involuntary oversold
customer? - ANSWER-DOD Desk (Day of Departure)
True or False
The Department of Transportation regulations that no one may be denied boarding
involuntarily until airline personnel first ask for volunteers who will give up their seat
willingly in exchange for some form of compensation. - ANSWER-True
What is a voluntary itinerary change? - ANSWER-Customers who wants to change the
date of their flight to a different day.
True or False
Your Customer wishes to make a voluntary change. The reservation is first displayed
and the itinerary changes made before starting the exchange process. - ANSWER-True
What is the QIK path to initiate a refund? - ANSWER-Ctrl+T,F10,F3
What is the minimum number of flight attendants needed for an E175? - ANSWER-2
What is the list code to display a list of FFDO's on your flight? - ANSWER-SFEB
What is the QIK entry to get to the keypad to view/update your flight remarks? -
ANSWER-Shift+Alt+R
According to the "Are you Ready" timeline, at what time should the dependability
briefing occur? - ANSWER-D-45 - D-25 (Pre departure section towards bottom of
section)
What is the entry to display a special service request list in Gate Reader? - ANSWER-
Ctrl+L,F6
What is the boarding time on a CRJ 700? - ANSWER-D-30
What is the entry to access the priority list in Gate Reader? - ANSWER-Alt+T
What desk determines the amount of compensation for an involuntary oversold
customer? - ANSWER-DOD Desk (Day of Departure)
REVIEW!!!
Refunds up to _______ can be process at any ticket service center. - ANSWER-$3,000
What desk determines the amount of compensation for an involuntary oversold
customer? - ANSWER-DOD Desk (Day of Departure)
True or False
The Department of Transportation regulations that no one may be denied boarding
involuntarily until airline personnel first ask for volunteers who will give up their seat
willingly in exchange for some form of compensation. - ANSWER-True
What is a voluntary itinerary change? - ANSWER-Customers who wants to change the
date of their flight to a different day.
True or False
Your Customer wishes to make a voluntary change. The reservation is first displayed
and the itinerary changes made before starting the exchange process. - ANSWER-True
What is the QIK path to initiate a refund? - ANSWER-Ctrl+T,F10,F3
What is the minimum number of flight attendants needed for an E175? - ANSWER-2
What is the list code to display a list of FFDO's on your flight? - ANSWER-SFEB
What is the QIK entry to get to the keypad to view/update your flight remarks? -
ANSWER-Shift+Alt+R
According to the "Are you Ready" timeline, at what time should the dependability
briefing occur? - ANSWER-D-45 - D-25 (Pre departure section towards bottom of
section)
What is the entry to display a special service request list in Gate Reader? - ANSWER-
Ctrl+L,F6
What is the boarding time on a CRJ 700? - ANSWER-D-30
What is the entry to access the priority list in Gate Reader? - ANSWER-Alt+T
What desk determines the amount of compensation for an involuntary oversold
customer? - ANSWER-DOD Desk (Day of Departure)
