BUSM Management Final Verified Exam Questions and Answers
Latest update 2026/2027
Question:
1. George is highly committed and has an attachment to the organization where he works. He feels he
is a true member of the company. George is demonstrating:
Answer:
organizational commitment.
Question:
2. Research has found that tend to be higher performers in a variety of jobs. Correct! conscientious
Answer:
people conscientious
Question:
3. Alejandro is constantly annoying people in the emotional intelligence office. He speaks his mind
freely without taking into consideration how it will affect others, doesn't try to smile when he's in a
bad mood, and can't understand why other people are upset with him. Alejandro's inability to be
self-aware indicates that he has a very low .
Answer:
Question:
4. Green Earth, an environmental organization in Oklahoma, recently recruited Phyllis Galvan as a
project coordinator. Galvan's manager has noticed that ever since she has joined, she has been
extremely positive about her work and takes up challenges without complaining. In addition, she
maintains a positive ambience by helping out colleagues and smiling at everyone she interacts with.
Her behavior has had a positive effect on her colleagues, who have started behaving in a similar
manner. Which of the following concepts is demonstrated in this example?
Answer:
emotional contagion
Question:
5. If you have the ability to understand how oth- show empathy. ers feel, even without being told, you
have the ability to
Answer:
,Question:
6. George is trying to teach his two-year old son operant conditioning theory to gently pet their cat.
George softly strokes the animal and every time his son does the same, he rewards him with kind
words like "good job!" The child is very attentive during the process and claps his hands when his
father praises him. Which motivation theory is George using with his son?
Answer:
Question:
7. occurs in teams when individuals believe that others will do the work for them, that their lack of
efforts will go undetected, or that they will be the lone sucker who works hard while others don't.
Answer:
social loafing
Question:
8. Which form of power is being used when a sales manager gives his salespeople some tips on how to
close a deal, and the salespeople then alter their sales techniques because they respect the manager's
expertise?
Answer:
expert power
Question:
9. As a management consultant, you have a client whose employees have told you that their manager
motivates them by rewarding them for desired performance and reprimanding them for undesired
performance. This manager has the characteristics of a leader.
Answer:
transactional
Question:
10. Group decision making can have several flaws. The Housewives of Atlanta are making a group
decision. Which of the following techniques should NOT BE used to improve their decision?
Answer:
groupthink
Question:
11. Which of the following is more closely associated with leadership than with management?
Answer:
building trust
, Question:
12. Hamish, the divisional manager at Dealin' Doug, has to defer to Marcus when it comes to the
hiring procedures of the company because Marcus is a human resources manager. Which of the
following would best describe the power that Marcus has?
Answer:
legimate power
Question:
13. With reference to the attribution theory, which of the following terms indicates the extent to which
an individual displays different behaviors in different situations?
Answer:
distinctiveness
Question:
14. Maurice Harper is a friendly and warm manager who starts her day at work by personally greeting
her colleagues and subordinates. Maurice is often seen listening sincerely to employees' concerns and
problems. She takes the initiative to hold programs to renew and improve the skills of current
employees. Most of her employees know that she is accessible for help and information at all times.
Maurice is a leader who can be characterized as high in:
Answer:
transformational leadership
Question:
15. Work should be performed by an individual if .
Answer:
the work is simple and does not require diverse input
Question:
16. A brainstorming technique where individuals begin thinking of ideas as an individual and then
share with a slightly larger group, followed by an even larger group is called:
Answer:
1-3-6ing
Question:
17. Leaders and managers can encourage a creative/innovative culture in all the following ways
EXCEPT:
Answer:
Supporting the status quo
Latest update 2026/2027
Question:
1. George is highly committed and has an attachment to the organization where he works. He feels he
is a true member of the company. George is demonstrating:
Answer:
organizational commitment.
Question:
2. Research has found that tend to be higher performers in a variety of jobs. Correct! conscientious
Answer:
people conscientious
Question:
3. Alejandro is constantly annoying people in the emotional intelligence office. He speaks his mind
freely without taking into consideration how it will affect others, doesn't try to smile when he's in a
bad mood, and can't understand why other people are upset with him. Alejandro's inability to be
self-aware indicates that he has a very low .
Answer:
Question:
4. Green Earth, an environmental organization in Oklahoma, recently recruited Phyllis Galvan as a
project coordinator. Galvan's manager has noticed that ever since she has joined, she has been
extremely positive about her work and takes up challenges without complaining. In addition, she
maintains a positive ambience by helping out colleagues and smiling at everyone she interacts with.
Her behavior has had a positive effect on her colleagues, who have started behaving in a similar
manner. Which of the following concepts is demonstrated in this example?
Answer:
emotional contagion
Question:
5. If you have the ability to understand how oth- show empathy. ers feel, even without being told, you
have the ability to
Answer:
,Question:
6. George is trying to teach his two-year old son operant conditioning theory to gently pet their cat.
George softly strokes the animal and every time his son does the same, he rewards him with kind
words like "good job!" The child is very attentive during the process and claps his hands when his
father praises him. Which motivation theory is George using with his son?
Answer:
Question:
7. occurs in teams when individuals believe that others will do the work for them, that their lack of
efforts will go undetected, or that they will be the lone sucker who works hard while others don't.
Answer:
social loafing
Question:
8. Which form of power is being used when a sales manager gives his salespeople some tips on how to
close a deal, and the salespeople then alter their sales techniques because they respect the manager's
expertise?
Answer:
expert power
Question:
9. As a management consultant, you have a client whose employees have told you that their manager
motivates them by rewarding them for desired performance and reprimanding them for undesired
performance. This manager has the characteristics of a leader.
Answer:
transactional
Question:
10. Group decision making can have several flaws. The Housewives of Atlanta are making a group
decision. Which of the following techniques should NOT BE used to improve their decision?
Answer:
groupthink
Question:
11. Which of the following is more closely associated with leadership than with management?
Answer:
building trust
, Question:
12. Hamish, the divisional manager at Dealin' Doug, has to defer to Marcus when it comes to the
hiring procedures of the company because Marcus is a human resources manager. Which of the
following would best describe the power that Marcus has?
Answer:
legimate power
Question:
13. With reference to the attribution theory, which of the following terms indicates the extent to which
an individual displays different behaviors in different situations?
Answer:
distinctiveness
Question:
14. Maurice Harper is a friendly and warm manager who starts her day at work by personally greeting
her colleagues and subordinates. Maurice is often seen listening sincerely to employees' concerns and
problems. She takes the initiative to hold programs to renew and improve the skills of current
employees. Most of her employees know that she is accessible for help and information at all times.
Maurice is a leader who can be characterized as high in:
Answer:
transformational leadership
Question:
15. Work should be performed by an individual if .
Answer:
the work is simple and does not require diverse input
Question:
16. A brainstorming technique where individuals begin thinking of ideas as an individual and then
share with a slightly larger group, followed by an even larger group is called:
Answer:
1-3-6ing
Question:
17. Leaders and managers can encourage a creative/innovative culture in all the following ways
EXCEPT:
Answer:
Supporting the status quo
