BUSM 2011 FINAL Verified Exam Questions and Answers Latest
update 2026/2027
Question:
1. what is a team
Answer:
stable bounded entities where people get to know each other, unique strengths, weaknesses, and skills
Question:
2. what is teaming teamwork on the fly, coordination and communication with people across disci-
Answer:
plinary or functional boundaries to get interdependent work done. not all work in todays organization
can be done in stable teams. day to day work in hospitals is teaming.
Question:
3. systematic decision making
Answer:
structured, methodical approach to making choices, emphasizing a well defined process rather than
relying on intuition or random selection. You have to identify the problem, gather info, generate
alternatives, and review the decision.
Question:
4. decision making limits
Answer:
bounded rationality, satisfying, incomplete information
Question:
5. bounded rationality
Answer:
decision makers have limited cognitive capacity and information, leading them to make more
decisions that are "good enough" rather than optimal.
Question:
6. Satisficing
Answer:
instead of seeking the absolute best outcome, managers settle for a solution that's "good enough" to
meet their objectives.
,Question:
7. incomplete information (3 types)
Answer:
1. uncertainty- refers to a lack of knowledge about the probability or value of a
specific event, factor, or outcome
2. ambiguity- lack of clarity or understanding of the meaning or definition of a
concept, term, or requirement
3. asymmetry- refers to a difference in the amount or quality of information held
by different parties. In decision making, asymmetry can create an imbalance of power.
Question:
8. Big 5 Personality Traits
Answer:
openness, conscientiousness, extraversion, agreeableness, neuroticism
Question:
9. openness
Answer:
trait reflects a person's curiosity, imagination, and preference for novelty. People with this are
described as creative and curious
Question:
10. conscientiousness
Answer:
describes a person's level of organization, discipline, and goal oriented behavior. These people are
reliable and organized.
Question:
11. extraversion
Answer:
reflects a person's preference for social interaction, sociability, and assertiveness. These people are
described as outgoing and social.
Question:
12. agreeableness
Answer:
describes a person's level of empathy, cooperation, and trust in others. Individuals are often described
as kind and cooperative.
, Question:
13. neuroticism
Answer:
reflects a person's tendency to experience negative emotions, anxiety and sadness, these people are
unstable, anxious, and negative.
Question:
14. IQ
Answer:
capability to process information, analyze data and make logical choices
Question:
15. internal locus of control
Answer:
internal believes in ones actions and efforts directly influence outcomes.
Question:
16. external locus of control
Answer:
external suggests outcomes are determined by luck, fate, and it is beyond ones control
Question:
17. hygiene factors vs motivators
Answer:
Herzberg proposed there are two factors in the workplace. Hygiene factors, like pay and working
conditions, prevent dissatisfaction but don't necessarily lead to increased motivation. Motivators, such
as achievement and recognition, contribute to job satisfaction and motivation. KEY IDEA: what
motivates us is completely different from what dissatisfies us. if motivation drops to 0, we are not
motivated, if hygiene drops to 0 we experience no satisfaction.
Question:
18. EEO law
Answer:
laws enforced by US equal employment opportunity commission, designed to prevent discrimination
in the workplace. protects individuals from unfair treatment.
update 2026/2027
Question:
1. what is a team
Answer:
stable bounded entities where people get to know each other, unique strengths, weaknesses, and skills
Question:
2. what is teaming teamwork on the fly, coordination and communication with people across disci-
Answer:
plinary or functional boundaries to get interdependent work done. not all work in todays organization
can be done in stable teams. day to day work in hospitals is teaming.
Question:
3. systematic decision making
Answer:
structured, methodical approach to making choices, emphasizing a well defined process rather than
relying on intuition or random selection. You have to identify the problem, gather info, generate
alternatives, and review the decision.
Question:
4. decision making limits
Answer:
bounded rationality, satisfying, incomplete information
Question:
5. bounded rationality
Answer:
decision makers have limited cognitive capacity and information, leading them to make more
decisions that are "good enough" rather than optimal.
Question:
6. Satisficing
Answer:
instead of seeking the absolute best outcome, managers settle for a solution that's "good enough" to
meet their objectives.
,Question:
7. incomplete information (3 types)
Answer:
1. uncertainty- refers to a lack of knowledge about the probability or value of a
specific event, factor, or outcome
2. ambiguity- lack of clarity or understanding of the meaning or definition of a
concept, term, or requirement
3. asymmetry- refers to a difference in the amount or quality of information held
by different parties. In decision making, asymmetry can create an imbalance of power.
Question:
8. Big 5 Personality Traits
Answer:
openness, conscientiousness, extraversion, agreeableness, neuroticism
Question:
9. openness
Answer:
trait reflects a person's curiosity, imagination, and preference for novelty. People with this are
described as creative and curious
Question:
10. conscientiousness
Answer:
describes a person's level of organization, discipline, and goal oriented behavior. These people are
reliable and organized.
Question:
11. extraversion
Answer:
reflects a person's preference for social interaction, sociability, and assertiveness. These people are
described as outgoing and social.
Question:
12. agreeableness
Answer:
describes a person's level of empathy, cooperation, and trust in others. Individuals are often described
as kind and cooperative.
, Question:
13. neuroticism
Answer:
reflects a person's tendency to experience negative emotions, anxiety and sadness, these people are
unstable, anxious, and negative.
Question:
14. IQ
Answer:
capability to process information, analyze data and make logical choices
Question:
15. internal locus of control
Answer:
internal believes in ones actions and efforts directly influence outcomes.
Question:
16. external locus of control
Answer:
external suggests outcomes are determined by luck, fate, and it is beyond ones control
Question:
17. hygiene factors vs motivators
Answer:
Herzberg proposed there are two factors in the workplace. Hygiene factors, like pay and working
conditions, prevent dissatisfaction but don't necessarily lead to increased motivation. Motivators, such
as achievement and recognition, contribute to job satisfaction and motivation. KEY IDEA: what
motivates us is completely different from what dissatisfies us. if motivation drops to 0, we are not
motivated, if hygiene drops to 0 we experience no satisfaction.
Question:
18. EEO law
Answer:
laws enforced by US equal employment opportunity commission, designed to prevent discrimination
in the workplace. protects individuals from unfair treatment.
