BUSM 10 FINAL Verified Exam Questions and Answers Latest update
2026/2027
Question:
1. is an approach for mistake-proofing processes poka-yoke using automatic devices or methods to
avoid simple human error.
Answer:
Question:
2. In poka-yoke, customer errors in preparation arise when customers fail to remember steps in the
process or to follow instructions.
Answer:
False
Question:
3. In the scoring rubric of the DFMEA ratings, the number represents a failure that is so minor that a
customer probably would not notice it.
Answer:
Question:
4. The phase of DMAIC focuses on why defects, errors, or excessive variation occur.
Answer:
analyze
Question:
5. The idea behind poka-yoke is to avoid repetitive tasks True or actions that depend on vigilance or
memory in order to free worker's time and minds to pursue more creative and value-adding activities.
Answer:
Question:
6. A histogram shows the frequency or number of observations of a particular value or within a
specified group.
Answer:
True
,Question:
7. The phase of the Six Sigma DMAIC process focuses on how to maintain the improvements, which
includes putting tools in place to ensure that the key variables remain within the maximum acceptable
ranges under the modified process.
Answer:
control
Question:
8. Competitive bench-marking evaluates processes or business functions against the best companies,
regardless of their industry.
Answer:
False
Question:
9. is the first step in building the house of quality. Identifying customer at-
Answer:
tributes
Question:
10. The most important ingredient for continuous improvement is an appropriate organizational
culture.
Answer:
True
Question:
11. The roof of the House of Quality shows the interrelationships between the voice of the customer
and the technical features.
Answer:
False
Question:
12. A process owner might be an individual, a team, a department, or some cross-functional group.
Answer:
True
Question:
13. The Deming cycle is composed of four stages: Design, False Measure, Analyze, and Control.
Answer:
, Question:
14. A kaizen event (Blitz) is a slow process in which a team False or a department uses its resources
into an improvement project over a long time period.
Answer:
Question:
15. When creating a House of Quality, technical features are the translation of the voice of the
customer into technical language.
Answer:
True
Question:
16. A is an intense and rapid improvement process in which a team or a department throws all its
resources into an improvement project over a short time period.
Answer:
kaizen blitz
Question:
17. Process control applies only to manufacturing units and not to the service sector.
Answer:
False
Question:
18. In a Pareto distribution, the characteristics are ordered:
Answer:
from largest frequency to smallest
Question:
19. Mass customization refers to providing personalized, custom-designed products to meet individual
customer preferences at prices comparable to mass-produced items.
Answer:
True
Question:
20. One of the most useful tool for identifying the causes True of problems is an Ishikawa diagram.
Answer:
2026/2027
Question:
1. is an approach for mistake-proofing processes poka-yoke using automatic devices or methods to
avoid simple human error.
Answer:
Question:
2. In poka-yoke, customer errors in preparation arise when customers fail to remember steps in the
process or to follow instructions.
Answer:
False
Question:
3. In the scoring rubric of the DFMEA ratings, the number represents a failure that is so minor that a
customer probably would not notice it.
Answer:
Question:
4. The phase of DMAIC focuses on why defects, errors, or excessive variation occur.
Answer:
analyze
Question:
5. The idea behind poka-yoke is to avoid repetitive tasks True or actions that depend on vigilance or
memory in order to free worker's time and minds to pursue more creative and value-adding activities.
Answer:
Question:
6. A histogram shows the frequency or number of observations of a particular value or within a
specified group.
Answer:
True
,Question:
7. The phase of the Six Sigma DMAIC process focuses on how to maintain the improvements, which
includes putting tools in place to ensure that the key variables remain within the maximum acceptable
ranges under the modified process.
Answer:
control
Question:
8. Competitive bench-marking evaluates processes or business functions against the best companies,
regardless of their industry.
Answer:
False
Question:
9. is the first step in building the house of quality. Identifying customer at-
Answer:
tributes
Question:
10. The most important ingredient for continuous improvement is an appropriate organizational
culture.
Answer:
True
Question:
11. The roof of the House of Quality shows the interrelationships between the voice of the customer
and the technical features.
Answer:
False
Question:
12. A process owner might be an individual, a team, a department, or some cross-functional group.
Answer:
True
Question:
13. The Deming cycle is composed of four stages: Design, False Measure, Analyze, and Control.
Answer:
, Question:
14. A kaizen event (Blitz) is a slow process in which a team False or a department uses its resources
into an improvement project over a long time period.
Answer:
Question:
15. When creating a House of Quality, technical features are the translation of the voice of the
customer into technical language.
Answer:
True
Question:
16. A is an intense and rapid improvement process in which a team or a department throws all its
resources into an improvement project over a short time period.
Answer:
kaizen blitz
Question:
17. Process control applies only to manufacturing units and not to the service sector.
Answer:
False
Question:
18. In a Pareto distribution, the characteristics are ordered:
Answer:
from largest frequency to smallest
Question:
19. Mass customization refers to providing personalized, custom-designed products to meet individual
customer preferences at prices comparable to mass-produced items.
Answer:
True
Question:
20. One of the most useful tool for identifying the causes True of problems is an Ishikawa diagram.
Answer:
