NU-131 Nursing and Healthcare I | Questions with 100%
Verified Answers | Latest Update 2026/2027
Question: Communication
Answer: An interaction between two or more persons
Question: The communication process
Answer: Message: expression or thought
Sender: delivers message
Method: way message was sent
Receiver: interprets message
Feedback: response
Question: Types of Communication
Answer: Verbal: spoken or written words
Question: Nonverbal
Answer: a. Physical appearance and dress
b. Facial expression
c. Gestures
d. Eye contact
e. Tone of voice
f. Touch
g. Silence
Question: Levels of communication
Answer: 1. Social
2. Therapeutic or purposeful
Question: Components of therapeutic communication
Answer: 1. Listening
2. Warmth
3. Genuineness
4. Empathy
5. Positive regard
Question: Functions of therapeutic communication
Answer: 1. Create an understanding
2. Decrease anxiety
3. Provide information
4.Develop Trust
, Question: Phases of therapeutic communication
Answer: 1. Orientation: learning about the person, developing trust
2. Working: exploring thoughts and Feelings
3. Termination: ending the relationship
Question: Factors affecting communication
Answer: 1. Congruence: agreement between verbal and nonverbal language
2. Time and setting: when and where communication takes place
3. Proxemics: space between the individuals
4. Biases: prejudices or negative beliefs
5. Physical handicaps: difficulties with vision and/or hearing
Question: Knecht Chapter 8 Effective communication
Answer: Health Care team patients faculty and peers
Question: Communication process
Answer: 1. One-way communication: the sender controls the situation by telling the receiver
what
to do
2. Two-way communication: there is feedback or discussion
Question: Factors that affect communication
Answer: 1. Personal characteristics that affect both the sender and the receiver
2. Cultural characteristics
3. Situational influences
4. Context in which the message is sent and received
Question: Communication strategies
Answer: 1. Active listening
a. Restating: repeating in a slightly different was
b. Clarifying: asking a closed-ended questing in response to a statement to make sure
you understand
c. Reflecting: restating words into an "You feel statement
d. Paraphrasing: rephrasing the statement to what the receiver believes the sender meant
e. Minimal encouraging: sounds or words that encourage the sender to continue with the
message
f. Remaining silent: silence can encourage the sender to continue
g. Summarizing: briefly stating the main idea of the sender
h. Validating: asking questions related to the original statement
Verified Answers | Latest Update 2026/2027
Question: Communication
Answer: An interaction between two or more persons
Question: The communication process
Answer: Message: expression or thought
Sender: delivers message
Method: way message was sent
Receiver: interprets message
Feedback: response
Question: Types of Communication
Answer: Verbal: spoken or written words
Question: Nonverbal
Answer: a. Physical appearance and dress
b. Facial expression
c. Gestures
d. Eye contact
e. Tone of voice
f. Touch
g. Silence
Question: Levels of communication
Answer: 1. Social
2. Therapeutic or purposeful
Question: Components of therapeutic communication
Answer: 1. Listening
2. Warmth
3. Genuineness
4. Empathy
5. Positive regard
Question: Functions of therapeutic communication
Answer: 1. Create an understanding
2. Decrease anxiety
3. Provide information
4.Develop Trust
, Question: Phases of therapeutic communication
Answer: 1. Orientation: learning about the person, developing trust
2. Working: exploring thoughts and Feelings
3. Termination: ending the relationship
Question: Factors affecting communication
Answer: 1. Congruence: agreement between verbal and nonverbal language
2. Time and setting: when and where communication takes place
3. Proxemics: space between the individuals
4. Biases: prejudices or negative beliefs
5. Physical handicaps: difficulties with vision and/or hearing
Question: Knecht Chapter 8 Effective communication
Answer: Health Care team patients faculty and peers
Question: Communication process
Answer: 1. One-way communication: the sender controls the situation by telling the receiver
what
to do
2. Two-way communication: there is feedback or discussion
Question: Factors that affect communication
Answer: 1. Personal characteristics that affect both the sender and the receiver
2. Cultural characteristics
3. Situational influences
4. Context in which the message is sent and received
Question: Communication strategies
Answer: 1. Active listening
a. Restating: repeating in a slightly different was
b. Clarifying: asking a closed-ended questing in response to a statement to make sure
you understand
c. Reflecting: restating words into an "You feel statement
d. Paraphrasing: rephrasing the statement to what the receiver believes the sender meant
e. Minimal encouraging: sounds or words that encourage the sender to continue with the
message
f. Remaining silent: silence can encourage the sender to continue
g. Summarizing: briefly stating the main idea of the sender
h. Validating: asking questions related to the original statement
