WGU D317 UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS
COMPREHENSIVE STUDY GUIDE
●● A user is attempting to charge their iPhone, but the charging icon
does not appear when connecting the charging cable. A working cable
from another iPhone exhibits the same symptoms. Which of the
following is the MOST likely reason for this issue?
A. The screen is locked
B. An iOS update is pending
C. The iPhone has low signal
D. The Lightning port is damaged
Answer: D. The Lightning port is damaged
●● A user in the marketing department needs an LCD with the best
possible color representation. Which of the following would be the
BEST choice for this requirement?
A. TN
B. CCFL
C. IPS
D. VA
Answer: C. IPS (In Plane Switching) shows the most in depth colors
possible
,TN (Twisted Nematic) High response time good for gamers
Older displays use a CCFL (Cold Cathode Fluorescent Lamp) backlight
on LCD monitors but do not affect color quality
VA (Vertical Alignment) display is a good compromise between TN and
IPS displays (It is kind of good at color and display speeds but not
amazing at either of them)
●● A company is receiving an increase in malware delivered to random
employees through email attachments. Which of the following would be
the BEST way to protect users against this malicious software?
A. Spam gateway
B. DHCP services
C. Syslog
D. VLANs
Answer: A. Spam gateway
●● A user has reported their tablet is not able to retrieve or send mail,
browse the Internet, or connect to video conferences. Apps on the device
which do not require connectivity are working as expected. Which of
these would be the MOST likely cause of this issue?
A. Battery is very low
,B. The Wi-Fi network is out of range
C. The touch screen needs calibration
D. The tablet is overheated
Answer: B. The Wi-Fi network is out of range
●● A PC technician has been asked to replace the LCD on a touch-
screen laptop computer. Which of the following would be the MOST
important component to test after this replacement?
A. Digitizer
B. Keyboard
C. Audio controls
D. System memory
Answer: A. Digitizer
●● he computers in the shipping department are receiving the message
"No connectivity" on their computers. The ipconfig output on one of the
computers provides this information:
IPv4 Address: 192.168.1.22
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
, From this device, a technician is able to successfully ping 127.0.0.1 and
192.168.1.22. The technician can also ping other devices in the shipping
department, but cannot receive a ping response from servers in the data
center or from the 192.168.1.1 address
Which of these would be the MOST likely cause of this issue?
A. The DHCP server is down
B. The wireless network is experiencing interference
C. The local router is down
D. The Internet provider is experiencing an outage
Answer: C. The local router is down (Default gateway)
●● Which of the following would be the BEST way to activate the
screen of a smartphone without physically touching the display?
A. Trackpad
B. Port replicator
C. Smart card reader
D. Touch pen
Answer: D. Touch pen
●● A graphics designer is working on a computer that powers itself off
after about an hour of work. The computer tends to power down when
working on complex designs that require extensive CPU utilization.
Which of the following would be the MOST likely reason for this issue?
AND CORRECT ANSWERS
COMPREHENSIVE STUDY GUIDE
●● A user is attempting to charge their iPhone, but the charging icon
does not appear when connecting the charging cable. A working cable
from another iPhone exhibits the same symptoms. Which of the
following is the MOST likely reason for this issue?
A. The screen is locked
B. An iOS update is pending
C. The iPhone has low signal
D. The Lightning port is damaged
Answer: D. The Lightning port is damaged
●● A user in the marketing department needs an LCD with the best
possible color representation. Which of the following would be the
BEST choice for this requirement?
A. TN
B. CCFL
C. IPS
D. VA
Answer: C. IPS (In Plane Switching) shows the most in depth colors
possible
,TN (Twisted Nematic) High response time good for gamers
Older displays use a CCFL (Cold Cathode Fluorescent Lamp) backlight
on LCD monitors but do not affect color quality
VA (Vertical Alignment) display is a good compromise between TN and
IPS displays (It is kind of good at color and display speeds but not
amazing at either of them)
●● A company is receiving an increase in malware delivered to random
employees through email attachments. Which of the following would be
the BEST way to protect users against this malicious software?
A. Spam gateway
B. DHCP services
C. Syslog
D. VLANs
Answer: A. Spam gateway
●● A user has reported their tablet is not able to retrieve or send mail,
browse the Internet, or connect to video conferences. Apps on the device
which do not require connectivity are working as expected. Which of
these would be the MOST likely cause of this issue?
A. Battery is very low
,B. The Wi-Fi network is out of range
C. The touch screen needs calibration
D. The tablet is overheated
Answer: B. The Wi-Fi network is out of range
●● A PC technician has been asked to replace the LCD on a touch-
screen laptop computer. Which of the following would be the MOST
important component to test after this replacement?
A. Digitizer
B. Keyboard
C. Audio controls
D. System memory
Answer: A. Digitizer
●● he computers in the shipping department are receiving the message
"No connectivity" on their computers. The ipconfig output on one of the
computers provides this information:
IPv4 Address: 192.168.1.22
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
, From this device, a technician is able to successfully ping 127.0.0.1 and
192.168.1.22. The technician can also ping other devices in the shipping
department, but cannot receive a ping response from servers in the data
center or from the 192.168.1.1 address
Which of these would be the MOST likely cause of this issue?
A. The DHCP server is down
B. The wireless network is experiencing interference
C. The local router is down
D. The Internet provider is experiencing an outage
Answer: C. The local router is down (Default gateway)
●● Which of the following would be the BEST way to activate the
screen of a smartphone without physically touching the display?
A. Trackpad
B. Port replicator
C. Smart card reader
D. Touch pen
Answer: D. Touch pen
●● A graphics designer is working on a computer that powers itself off
after about an hour of work. The computer tends to power down when
working on complex designs that require extensive CPU utilization.
Which of the following would be the MOST likely reason for this issue?
