NURS 3632 CHAPTER 8 COMMUNICATION
QUESTIONS AND ANSWERS | NURS 3632
CHAPTER 8 COMMUNICATION STUDY
GUIDE & PRACTICE TEST 2026/2027
1 of 115
Definition
human being; listen; therapeutic; cliches; closed; why; leading; advice;
judgemental; subject; false; not
Give this one a go later!
- Professional ___ is essential for the professional nurse role.
- Communication is essential in fostering _____ interactions.
- Communication is a ____ issue for the healthcare environment. Miscommunication
is the cause of most medical errors.
- Hospitals are graded on HCAHPS scores- Hospital Consumer Assessment of
Healthcare Providers & Systems and Press Ganey scores.
, Blocks to Communication:
- Failure to perceive the patient as a ______
- Failure to ______
- Non ____ comments and questions
- Using ______
- Using ____ questions
- Using questions containing “ ___ ”
- Using ____ questions
- Using comments that give ______
Chara-cU tesrinisgtic__s__o__f ct o h em amsesnetrstive nurse’s self-presentation:
- Inclu-dCehaan_ _g_ _i n_ _g, _ t_ h_ _e_ _ _b_ _o_ _d_ y posture; ______ contact; use of clear, concise “ ___ ”
- eGnivtsin
statem ; agn_d___t_h_ easasbuirliatyncto e rcytitvheinlyg sish a__r_e__t_haelw
e -eEfvfe ir a__y_s___g, ofeineglinto
gsb, eanodk ____ _.
- The assertive nurse’s attitude toward work is characterized by working to capacity
with or without ______, the ability to remain under supervision, the freedom to ask
for ______ when necessary, the ability to give and accept ____ , and honesty in
admitting ______ and taking _____ for them.
Failure to perceive the patient as human being:
- Nurses must focus on the ______ patient and not merely the patient’s _____. - Patients
report that nothing is more discomforting than to be treated as merely an _____ of
care rather than a patient.
- Patients should be addressed in the manner of their ______
- Nursing focuses on the ______ person, not simply the _____ or dysfunction.
Don't know?
2 of 115
Definition
family; occupation; activities; identity; misleading
Give this one a go later!
,COMPETENCE
- Competent nurses are ____ in all aspects of basic nursing and can meet their
patients’ health care needs through their technical, cognitive, interpersonal, and
ethical/legal skills.
- Take responsibility for evaluating your own ______ and _____so that your patients will
receive ___ care. Consequently, your patients will develop trust in and respect for
you as their nurse, facilitating therapeutic relationships and good communication.
CUS:
- CUS is another communication tool, recommended for use to assist in effective
communication related to patient _concerns.
- CUS offers a consistent method for health care team members to speak up about
patient safety concerns in an manner that is clear, structured, and easy to use.
- CUS can be used when the nurse feels there is an _____situation and needs to
effectively ______ this concern to other _____.
Roles and Responsibilities:
- Patients function through various roles and responsibilities; the number and
types of roles vary but may include ______ (child, spouse, partner), (student,
employer), and ____ (club member, choir member)
- Identification of the role or roles a person occupies may give the nurse some
insight into the person’s _. Stereotyping a person according to a role or
roles, however, can be _____ and should be avoided.
Nursing Process and Communication: Diagnosis:
- An assessment of the patient may lead to the identification of one or more actual
or potential health problems and needs related to _.
- Following the formulation of the actual or potential health problems and needs,
the nurse communicates _ to other nursing and health care professionals
through the use of the written and spoken word.
- The ______ actual or potential health problem or need becomes a ____ part of the
patient’s health record.
Don't know?
, 3 of 115
Definition
stare; narrow; wide; anxiety; daydreaming
Give this one a go later!
Sounds
- Crying, moaning, gasping, and sighing are oral but nonverbal forms of
communication.
- Such sounds can be interpreted in numerous ways. For example, a person might
cry because of ______ or ______. Gasping often indicates ______, , or surprise. A sigh
might be a sign of ______ agreement to do something or of _____.
Eye Contact:
- In addition to the messages sent by eye contact, the eyes carry other
nonverbal messages. For example, the eyes fix in a during anger, tend to
______ in disgust, and ordinarily open _____ in fear. Some people who experience
fear might be unable to speak and only their eyes will send the message of
______. A blank stare can indicate _____ or inattentiveness.
Aggressive Behavior:
- Comments such as “do it my ______” or “that’s just _____ out of you” are examples of
aggressive verbal statements.
- People speaking in an aggressive manner may _____another’s personal space,
speak ___ , and use gestures that are very emphatic or threatening.
- Aggressive people enhance their self-esteem and prove their superiority through
_ __ comments directed at others.
QUESTIONS AND ANSWERS | NURS 3632
CHAPTER 8 COMMUNICATION STUDY
GUIDE & PRACTICE TEST 2026/2027
1 of 115
Definition
human being; listen; therapeutic; cliches; closed; why; leading; advice;
judgemental; subject; false; not
Give this one a go later!
- Professional ___ is essential for the professional nurse role.
- Communication is essential in fostering _____ interactions.
- Communication is a ____ issue for the healthcare environment. Miscommunication
is the cause of most medical errors.
- Hospitals are graded on HCAHPS scores- Hospital Consumer Assessment of
Healthcare Providers & Systems and Press Ganey scores.
, Blocks to Communication:
- Failure to perceive the patient as a ______
- Failure to ______
- Non ____ comments and questions
- Using ______
- Using ____ questions
- Using questions containing “ ___ ”
- Using ____ questions
- Using comments that give ______
Chara-cU tesrinisgtic__s__o__f ct o h em amsesnetrstive nurse’s self-presentation:
- Inclu-dCehaan_ _g_ _i n_ _g, _ t_ h_ _e_ _ _b_ _o_ _d_ y posture; ______ contact; use of clear, concise “ ___ ”
- eGnivtsin
statem ; agn_d___t_h_ easasbuirliatyncto e rcytitvheinlyg sish a__r_e__t_haelw
e -eEfvfe ir a__y_s___g, ofeineglinto
gsb, eanodk ____ _.
- The assertive nurse’s attitude toward work is characterized by working to capacity
with or without ______, the ability to remain under supervision, the freedom to ask
for ______ when necessary, the ability to give and accept ____ , and honesty in
admitting ______ and taking _____ for them.
Failure to perceive the patient as human being:
- Nurses must focus on the ______ patient and not merely the patient’s _____. - Patients
report that nothing is more discomforting than to be treated as merely an _____ of
care rather than a patient.
- Patients should be addressed in the manner of their ______
- Nursing focuses on the ______ person, not simply the _____ or dysfunction.
Don't know?
2 of 115
Definition
family; occupation; activities; identity; misleading
Give this one a go later!
,COMPETENCE
- Competent nurses are ____ in all aspects of basic nursing and can meet their
patients’ health care needs through their technical, cognitive, interpersonal, and
ethical/legal skills.
- Take responsibility for evaluating your own ______ and _____so that your patients will
receive ___ care. Consequently, your patients will develop trust in and respect for
you as their nurse, facilitating therapeutic relationships and good communication.
CUS:
- CUS is another communication tool, recommended for use to assist in effective
communication related to patient _concerns.
- CUS offers a consistent method for health care team members to speak up about
patient safety concerns in an manner that is clear, structured, and easy to use.
- CUS can be used when the nurse feels there is an _____situation and needs to
effectively ______ this concern to other _____.
Roles and Responsibilities:
- Patients function through various roles and responsibilities; the number and
types of roles vary but may include ______ (child, spouse, partner), (student,
employer), and ____ (club member, choir member)
- Identification of the role or roles a person occupies may give the nurse some
insight into the person’s _. Stereotyping a person according to a role or
roles, however, can be _____ and should be avoided.
Nursing Process and Communication: Diagnosis:
- An assessment of the patient may lead to the identification of one or more actual
or potential health problems and needs related to _.
- Following the formulation of the actual or potential health problems and needs,
the nurse communicates _ to other nursing and health care professionals
through the use of the written and spoken word.
- The ______ actual or potential health problem or need becomes a ____ part of the
patient’s health record.
Don't know?
, 3 of 115
Definition
stare; narrow; wide; anxiety; daydreaming
Give this one a go later!
Sounds
- Crying, moaning, gasping, and sighing are oral but nonverbal forms of
communication.
- Such sounds can be interpreted in numerous ways. For example, a person might
cry because of ______ or ______. Gasping often indicates ______, , or surprise. A sigh
might be a sign of ______ agreement to do something or of _____.
Eye Contact:
- In addition to the messages sent by eye contact, the eyes carry other
nonverbal messages. For example, the eyes fix in a during anger, tend to
______ in disgust, and ordinarily open _____ in fear. Some people who experience
fear might be unable to speak and only their eyes will send the message of
______. A blank stare can indicate _____ or inattentiveness.
Aggressive Behavior:
- Comments such as “do it my ______” or “that’s just _____ out of you” are examples of
aggressive verbal statements.
- People speaking in an aggressive manner may _____another’s personal space,
speak ___ , and use gestures that are very emphatic or threatening.
- Aggressive people enhance their self-esteem and prove their superiority through
_ __ comments directed at others.
