USPS 421 UPDATED ACTUAL EXAM
QUESTIONS AND CORRECT ANSWERS
●● Caller service
Answer: Is a premium service for people and companies that need more
pickup times than firm holdout and have more mail than the largest box
●● S.O.L.E.R
Answer: Squarely face the person
Open your posture
Lean towards the sender
Eye contact maintained
Relax while attending
●● Fur
Answer: Flexible, Uniformly thick, Rectangular
●● 5 mail processing categories
Answer: Letters, Flats, Machinable Parcel, Irregular Parcel, Outside
Parcel
●● Balloon rate
,Answer: applies to Priority Mail addressed for delivery to zones 1
through 4 and Standard post for all zones
●● Letter size minimum
Answer: 3 1/2 inches in height, 5 inches in length and .007 inches thick
and be rectangular
●● DIM
Answer: Dimensional weight
●● oversize pricing
Answer: applies to Standard post pieces that measure over 108 inches
but not more than 130 inches in combined length and girth
●● When is the DIM weight applied
Answer: is applied to priority mail packages that are shipped to zones 5
through 8 and exceed one cubic foot (1,728)
●● 3 goals of SSA
Answer: Grow Revenue
Increase Market Share
Develop Lifetime Customers
, ●● Non-mailable items
Answer: Items clearly bearing markings of non mailable content
Items indicating non-mailable quantities
Improperly prepared mailpieces
Items leaking liquid or powder
Alcoholic beverages
●● Benefits of priority mail express
Answer: Overnight or next day delivery to most US locations
Money back guarantee
Free package pickup & free shipping supplies
Free USPS tracking, signature proof of delivery and $100 of insurance
free
●● Benefits of priority mail
Answer: Fast and affordable delivery within 1,2, or 3 days depending on
origin and destination
Free USPS Tracking and limited insurance
Free package pickup & shipping supplies
●● Max insurance you can purchase
Answer: 5,000
QUESTIONS AND CORRECT ANSWERS
●● Caller service
Answer: Is a premium service for people and companies that need more
pickup times than firm holdout and have more mail than the largest box
●● S.O.L.E.R
Answer: Squarely face the person
Open your posture
Lean towards the sender
Eye contact maintained
Relax while attending
●● Fur
Answer: Flexible, Uniformly thick, Rectangular
●● 5 mail processing categories
Answer: Letters, Flats, Machinable Parcel, Irregular Parcel, Outside
Parcel
●● Balloon rate
,Answer: applies to Priority Mail addressed for delivery to zones 1
through 4 and Standard post for all zones
●● Letter size minimum
Answer: 3 1/2 inches in height, 5 inches in length and .007 inches thick
and be rectangular
●● DIM
Answer: Dimensional weight
●● oversize pricing
Answer: applies to Standard post pieces that measure over 108 inches
but not more than 130 inches in combined length and girth
●● When is the DIM weight applied
Answer: is applied to priority mail packages that are shipped to zones 5
through 8 and exceed one cubic foot (1,728)
●● 3 goals of SSA
Answer: Grow Revenue
Increase Market Share
Develop Lifetime Customers
, ●● Non-mailable items
Answer: Items clearly bearing markings of non mailable content
Items indicating non-mailable quantities
Improperly prepared mailpieces
Items leaking liquid or powder
Alcoholic beverages
●● Benefits of priority mail express
Answer: Overnight or next day delivery to most US locations
Money back guarantee
Free package pickup & free shipping supplies
Free USPS tracking, signature proof of delivery and $100 of insurance
free
●● Benefits of priority mail
Answer: Fast and affordable delivery within 1,2, or 3 days depending on
origin and destination
Free USPS Tracking and limited insurance
Free package pickup & shipping supplies
●● Max insurance you can purchase
Answer: 5,000
