IE 424- EXAM 1 REVIEW UPDATED QUESTIONS
AND CORRECT ANSWERS
Question:
1. Statistical Thinking
Answer:
a philosophy of learning and action based on the following fundamental principles:
- all work occurs in a system of interconnected processes
- variation exists in all processes
- understanding and reduce variation are keys to success
Question:
2. Process of Making Changes
Answer:
1. Understand the process
2. Analyze process variation
3. Change process
4. Control process
Question:
3. Goal of Making Changes
Answer:
Improve the process so that you have satisfied stakeholders
Question:
4. Inputs
Answer:
Resources or environmental factors that contribute to the process ex: people, material, equipment, policies,
procedures, methods, environment
Question:
5. Process
Answer:
A blending of inputs to achieve the desired outputs
Question:
6. Outputs/Outcomes
Answer:
something that occurs or is produced as a result of a process ex: perform a service, produce a product,
complete a task
Question:
7. Examples of Inputs
Answer:
time spent on class, course load, commitments outside class, quality of instruction, attendance
, Question:
8. Examples of Outputs
Answer:
exam scores, ability to apply material in other contexts
Question:
9. Variability
Answer:
how "spread out" the data is; can be measured a variety of ways ex: standard deviation, range, interquartile
range, etc.
Question:
10. Improving a process
Answer:
1. reduce variability
2. increase or decrease output metrics of interest
Question:
11. Kaizen
Answer:
a business philosophy based on the practice of continuous improvement; works to eliminate waste by
improving standard processes
Question:
12. Deming Cycle
Answer:
a continuous quality improvement model consisting of a logical
Question:
13. Gap Model
Answer:
states that people's assessment of the quality of a product or service is a function of the size of gap between
their expectations and perceptions
AND CORRECT ANSWERS
Question:
1. Statistical Thinking
Answer:
a philosophy of learning and action based on the following fundamental principles:
- all work occurs in a system of interconnected processes
- variation exists in all processes
- understanding and reduce variation are keys to success
Question:
2. Process of Making Changes
Answer:
1. Understand the process
2. Analyze process variation
3. Change process
4. Control process
Question:
3. Goal of Making Changes
Answer:
Improve the process so that you have satisfied stakeholders
Question:
4. Inputs
Answer:
Resources or environmental factors that contribute to the process ex: people, material, equipment, policies,
procedures, methods, environment
Question:
5. Process
Answer:
A blending of inputs to achieve the desired outputs
Question:
6. Outputs/Outcomes
Answer:
something that occurs or is produced as a result of a process ex: perform a service, produce a product,
complete a task
Question:
7. Examples of Inputs
Answer:
time spent on class, course load, commitments outside class, quality of instruction, attendance
, Question:
8. Examples of Outputs
Answer:
exam scores, ability to apply material in other contexts
Question:
9. Variability
Answer:
how "spread out" the data is; can be measured a variety of ways ex: standard deviation, range, interquartile
range, etc.
Question:
10. Improving a process
Answer:
1. reduce variability
2. increase or decrease output metrics of interest
Question:
11. Kaizen
Answer:
a business philosophy based on the practice of continuous improvement; works to eliminate waste by
improving standard processes
Question:
12. Deming Cycle
Answer:
a continuous quality improvement model consisting of a logical
Question:
13. Gap Model
Answer:
states that people's assessment of the quality of a product or service is a function of the size of gap between
their expectations and perceptions
