QDM EXPERT PRACTICE TEST/ QDM – QUALITY DRIVEN MANAGEMENT
PRACTICE QUESTIONS AND CORRECT ANSWERS (LATEST )
1. A project team has been asked to improve a recurring service problem that
affects customers, employees, operating cost, and overall performance. The
team wants to ensure that its improvement effort follows the central
philosophy of Quality Driven Management rather than being limited to one
department or one type of activity. Which statement best describes the
intended scope of QDM?
A. QDM applies only to formally designated quality-improvement projects
B. QDM applies only to customer-facing activities
C. QDM applies to all functions and activities
D. QDM applies only when a measurable defect has already occurred
Answer: C
2. A supervisor explains to a newly formed improvement team that QDM is
not simply a method for correcting errors after they occur. Instead, it
establishes several principles that guide how an organization defines
quality, studies processes, makes decisions, and improves performance.
Which principle specifically emphasizes using evidence, facts, testing, and
disciplined analysis instead of relying primarily on assumptions or intuition?
A. Be Scientific
B. Focus on the Customer
C. Quality Involves Teamwork
D. View Failures as Opportunities
Answer: A
3. During a process review, an employee argues that the organization should
decide what constitutes quality entirely from an internal operational
perspective. Another team member explains that quality should ultimately
be defined by the person receiving the product or service. Which QDM
principle most directly supports the second team member's position?
A. Optimize Business Performance
B. Measure, Measure, Measure
1
, C. View Failures as Opportunities
D. Customers Define Quality
Answer: D
4. A quality team is reviewing several months of performance data and notices
that the process sometimes succeeds, sometimes fails, and sometimes
produces widely varying results. The team decides that it should not
measure only defects because doing so would provide an incomplete
understanding of the process. Which QDM principle is most directly
reflected in this approach?
A. Quality Involves Teamwork
B. Measure, Measure, Measure
C. Customers Define Quality
D. Focus on the Customer
Answer: B
5. A department has reduced visible defects but has also discovered
unnecessary movement, repeated processing, excessive waiting, and other
activities that consume resources without improving the customer's
experience. The improvement team wants to address these inefficiencies
systematically. Which QDM principle is most directly associated with
reducing or eliminating waste?
A. Be Scientific
B. View Failures as Opportunities
C. Optimize Business Performance
D. Quality Involves Teamwork
Answer: C
6. An employee discovers that a recurring process failure has created several
opportunities to learn about weaknesses in the current system. Rather than
blaming the employee involved, the manager asks the team to study what
the failure can teach them and how the process can be improved. Which
QDM principle best describes this response?
A. View Failures as Opportunities
2
, B. Customers Define Quality
C. Optimize Business Performance
D. Measure, Measure, Measure
Answer: A
7. A cross-functional improvement team includes employees from operations,
customer service, technology, and management. The team recognizes that a
sustainable solution will require different perspectives and coordinated
participation rather than a decision made by one individual. Which QDM
principle is most clearly demonstrated?
A. Be Scientific
B. Measure, Measure, Measure
C. Focus on the Customer
D. Quality Involves Teamwork
Answer: D
8. A manager tells a project team that a successful improvement must
consider how the entire organization works as an interconnected system.
The team therefore examines constraints, upstream activities, downstream
effects, resources, and customer outcomes rather than optimizing one
isolated department. Which QDM concept best supports this approach?
A. Data Coding
B. Systems Thinking
C. Visual Management
D. Measurement Accuracy
Answer: B
9. A project leader begins an improvement effort by clearly describing the
business problem, explaining its impact, identifying the potential benefit of
solving it, and avoiding assumptions about the cause. What type of
statement is being developed?
A. Opportunity Statement
B. Control Plan
C. Fishbone Diagram
3
, D. Selection Matrix
Answer: A
10. A team writes an opportunity statement that says, "The night-shift
employees are causing shipment delays because they are careless." The
project leader rejects the statement because it assigns blame and assumes
a cause before the process has been investigated. Which revision would
best follow QDM expectations?
A. Identify the employee group responsible and recommend disciplinary
action
B. State that the software is definitely responsible for the delay
C. Describe the delay, its impact, and the potential benefit of improvement
without assigning a cause
D. Replace the problem statement with the preferred solution
Answer: C
11. A QDM team is following the ABLE problem-solving process and has already
identified an improvement opportunity. The members are now gathering
information about the current process, understanding the problem,
developing potential solutions, and determining how success will be
measured. Which ABLE phase are they primarily performing?
A. Launch
B. Build
C. Evaluate
D. Assess
Answer: B
12. A team has finished developing and selecting an improvement solution. The
members now need to implement it carefully, establish controls,
communicate responsibilities, and ensure that the change is introduced
successfully into the operating environment. Which ABLE phase is most
appropriate?
A. Assess
B. Build
4
PRACTICE QUESTIONS AND CORRECT ANSWERS (LATEST )
1. A project team has been asked to improve a recurring service problem that
affects customers, employees, operating cost, and overall performance. The
team wants to ensure that its improvement effort follows the central
philosophy of Quality Driven Management rather than being limited to one
department or one type of activity. Which statement best describes the
intended scope of QDM?
A. QDM applies only to formally designated quality-improvement projects
B. QDM applies only to customer-facing activities
C. QDM applies to all functions and activities
D. QDM applies only when a measurable defect has already occurred
Answer: C
2. A supervisor explains to a newly formed improvement team that QDM is
not simply a method for correcting errors after they occur. Instead, it
establishes several principles that guide how an organization defines
quality, studies processes, makes decisions, and improves performance.
Which principle specifically emphasizes using evidence, facts, testing, and
disciplined analysis instead of relying primarily on assumptions or intuition?
A. Be Scientific
B. Focus on the Customer
C. Quality Involves Teamwork
D. View Failures as Opportunities
Answer: A
3. During a process review, an employee argues that the organization should
decide what constitutes quality entirely from an internal operational
perspective. Another team member explains that quality should ultimately
be defined by the person receiving the product or service. Which QDM
principle most directly supports the second team member's position?
A. Optimize Business Performance
B. Measure, Measure, Measure
1
, C. View Failures as Opportunities
D. Customers Define Quality
Answer: D
4. A quality team is reviewing several months of performance data and notices
that the process sometimes succeeds, sometimes fails, and sometimes
produces widely varying results. The team decides that it should not
measure only defects because doing so would provide an incomplete
understanding of the process. Which QDM principle is most directly
reflected in this approach?
A. Quality Involves Teamwork
B. Measure, Measure, Measure
C. Customers Define Quality
D. Focus on the Customer
Answer: B
5. A department has reduced visible defects but has also discovered
unnecessary movement, repeated processing, excessive waiting, and other
activities that consume resources without improving the customer's
experience. The improvement team wants to address these inefficiencies
systematically. Which QDM principle is most directly associated with
reducing or eliminating waste?
A. Be Scientific
B. View Failures as Opportunities
C. Optimize Business Performance
D. Quality Involves Teamwork
Answer: C
6. An employee discovers that a recurring process failure has created several
opportunities to learn about weaknesses in the current system. Rather than
blaming the employee involved, the manager asks the team to study what
the failure can teach them and how the process can be improved. Which
QDM principle best describes this response?
A. View Failures as Opportunities
2
, B. Customers Define Quality
C. Optimize Business Performance
D. Measure, Measure, Measure
Answer: A
7. A cross-functional improvement team includes employees from operations,
customer service, technology, and management. The team recognizes that a
sustainable solution will require different perspectives and coordinated
participation rather than a decision made by one individual. Which QDM
principle is most clearly demonstrated?
A. Be Scientific
B. Measure, Measure, Measure
C. Focus on the Customer
D. Quality Involves Teamwork
Answer: D
8. A manager tells a project team that a successful improvement must
consider how the entire organization works as an interconnected system.
The team therefore examines constraints, upstream activities, downstream
effects, resources, and customer outcomes rather than optimizing one
isolated department. Which QDM concept best supports this approach?
A. Data Coding
B. Systems Thinking
C. Visual Management
D. Measurement Accuracy
Answer: B
9. A project leader begins an improvement effort by clearly describing the
business problem, explaining its impact, identifying the potential benefit of
solving it, and avoiding assumptions about the cause. What type of
statement is being developed?
A. Opportunity Statement
B. Control Plan
C. Fishbone Diagram
3
, D. Selection Matrix
Answer: A
10. A team writes an opportunity statement that says, "The night-shift
employees are causing shipment delays because they are careless." The
project leader rejects the statement because it assigns blame and assumes
a cause before the process has been investigated. Which revision would
best follow QDM expectations?
A. Identify the employee group responsible and recommend disciplinary
action
B. State that the software is definitely responsible for the delay
C. Describe the delay, its impact, and the potential benefit of improvement
without assigning a cause
D. Replace the problem statement with the preferred solution
Answer: C
11. A QDM team is following the ABLE problem-solving process and has already
identified an improvement opportunity. The members are now gathering
information about the current process, understanding the problem,
developing potential solutions, and determining how success will be
measured. Which ABLE phase are they primarily performing?
A. Launch
B. Build
C. Evaluate
D. Assess
Answer: B
12. A team has finished developing and selecting an improvement solution. The
members now need to implement it carefully, establish controls,
communicate responsibilities, and ensure that the change is introduced
successfully into the operating environment. Which ABLE phase is most
appropriate?
A. Assess
B. Build
4
