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Questions 1-25: Therapeutic Communication & Nurse-Client
Relationship
Question 1
A client with depression tells the nurse, "I don't think I'll ever get better. Nothing I do
helps." Which of the following is the MOST appropriate therapeutic response?
A. "Don't worry, you will feel better soon."
B. "What makes you feel like nothing you do helps?"
C. "You should try to think more positively."
D. "I know exactly how you feel."
Correct Answer: B
Rationale: Option B uses the therapeutic technique of clarifying and exploring the
client's statement. Open-ended questions that encourage the client to explore their
feelings are therapeutic. Option A is false reassurance; C is giving advice; D is an
inappropriate statement of shared feelings that diminishes the client's unique
experience .
Question 2
A nurse is caring for a client with schizophrenia who is exhibiting loose associations.
Which communication technique is MOST appropriate?
A. Asking the client to explain what they mean
B. Changing the subject when the client becomes confused
C. Telling the client their thoughts are disorganized
D. Ignoring the client's speech patterns
,Correct Answer: A
Rationale: Asking the client to clarify what they mean demonstrates therapeutic
communication. It validates the client's attempt to communicate while seeking
understanding. Options B and D represent ignoring or avoiding the issue; C is
confrontational and nontherapeutic .
Question 3
Which of the following is a therapeutic communication technique for responding to a
client's denial?
A. "What makes you think you're not sick?"
B. "I understand you don't want to take your medication, but it will help you feel better."
C. "You are clearly in denial about your illness."
D. "It seems like it's difficult for you to accept this right now."
Correct Answer: D
Rationale: Option D reflects the client's feelings without confrontation, acknowledging
the difficulty of acceptance. Confrontation (Option C) damages the therapeutic
relationship. Challenging the client (Option A) may increase resistance. Giving advice
(Option B) bypasses the client's need to process the information .
Question 4
During the orientation phase of the nurse-client relationship, the nurse's primary
responsibility is to:
A. Establish rapport and mutual trust
B. Explore the client's past relationships
C. Help the client achieve independence
D. Assess the client's family dynamics
Correct Answer: A
Rationale: The orientation phase includes establishing rapport, trust, and a mutual
,understanding of the goals of the relationship. Options B and D are more appropriate
for later phases, and C is the goal of the working/termination phase .
Question 5
A nurse is assessing a client with a trauma history. The client becomes tearful and says,
"I don't want to talk about it." The BEST response is:
A. "I'm here to help you. Tell me what happened."
B. "It's okay. We can talk about something else for now."
C. "This is the only way you'll get better."
D. "I understand this is difficult, but you must move past it."
Correct Answer: B
Rationale: Respecting the client's boundaries and allowing them to set the pace for
discussion is therapeutic. Option A pressures the client; C makes demands; D dismisses
the client's feelings and uses the word "must," which is controlling .
Question 6
A client tells the nurse, "I feel like my family would be better off without me." The
nurse's PRIORITY intervention is:
A. Ask the client if they have thoughts of suicide
B. Tell the client they are valued
C. Call the client's family to discuss the statement
D. Ignore the statement as attention-seeking behavior
Correct Answer: A
Rationale: Any statement expressing hopelessness, isolation, or worthlessness should
prompt a direct suicide risk assessment. Asking about suicidal thoughts does not plant
the idea in the client's mind and is the safe, priority intervention. Family notification (C)
may be appropriate later but violates confidentiality if done without consent .
, Question 7
Which technique is a barrier to therapeutic communication?
A. Active listening
B. Clarification
C. Giving advice
D. Restating
Correct Answer: C
Rationale: Giving advice is a nontherapeutic communication technique that implies the
nurse knows what is best for the client. It undermines client autonomy and may create
dependence. Active listening (A), clarification (B), and restating (D) are therapeutic
techniques .
Question 8
A nurse is working with a client who refuses to take their medication. Which statement
reflects the therapeutic use of "limit setting"?
A. "If you don't take your medication, you'll get sicker."
B. "I understand you don't want to take it. What would help you take it?"
C. "You have a choice: you can take the medication, or we can discuss other options."
D. "You need to take this medication now."
Correct Answer: C
Rationale: Limit setting provides clear, consistent boundaries while respecting client
choice. It allows the client to make decisions within defined limits. Option A is
threatening; B is not setting a limit; D is authoritarian .
Question 9
Which of the following is an example of the nontherapeutic technique of "false
reassurance"?