Organizational Behavior Exam 1:
Chapters 1-6
6 Steps in Rational Decision-Making Model - ----ANS:1. Define the problem
2. Identify the decision criteria
3. Allocate weights to the criteria
4. Develop the alternatives
5. Evaluate the alternatives
6. Select the best alternative
Ability - ----ANS:An individual's capacity to perform the various tasks in a job
Affect - ----ANS:A broad range of feelings that people experience
Affect Intensity - ----ANS:Individual differences in the strength with which
individuals experience their emotions
Affective Component - ----ANS:The emotional or feeling segment of an attitude
Affective Events Theory (AET) - ----ANS:A model that suggests that workplace
events cause emotional reactions on the part of employees, which then
influence workplace attitudes and behaviors
Agreeableness - ----ANS:A personality dimension that describes someone
who is good natured, cooperative, and trusting
Anchoring Bias - ----ANS:A tendency to fixate on initial information, from which
one then fails to adequately adjust for subsequent information
Anthropology - ----ANS:The study of societies to learn about human beings
and their activities
Arguments Against Emotional Intelligence - ----ANS:-Researchers do not
agree on definitions
-Cannot be measured
-It is nothing more than personality with a different label
Arguments in favor of Emotional Intelligence - ----ANS:-Intuitive appeal
, - Predicts criteria that matter
- Biologically Based
Attitudes - ----ANS:Evaluative statements or judgments concerning objects,
people, or events
Attribution Theory - ----ANS:An attempt to determine whether an individual's
behavior is internally or externally caused
Availability Bias - ----ANS:The tendency for people to base their judgments on
information that is readily available to them
Basic Emotions - ----ANS:- Anger
- Fear
- Sadness
- Happiness
- Disgust
- Surprise
Behavioral Component - ----ANS:An intention to behave in a certain way
toward someone or something
Biographical Characteristics - ----ANS:Personal characteristics- such as age,
gender, race, disability, religion, sexual orientation, and length of tenure- that
are objective and easily obtained from personnel records. These
characteristics are representative of surface-level diversity
Bounded Rationality - ----ANS:A process of making decisions by constructing
simplified models that extract the essential features from problems without
capturing all their complexity
Causes of Job Satisfaction - ----ANS:- Interdependence
- Feedback
- Social support
- Interaction with co-workers outside the workplace
Citizenship Behavior - ----ANS:Discretionary behavior that contributes to the
psychological and social environment of the workplace
Cognitive component - ----ANS:The opinion or belief segment of an attitude
Chapters 1-6
6 Steps in Rational Decision-Making Model - ----ANS:1. Define the problem
2. Identify the decision criteria
3. Allocate weights to the criteria
4. Develop the alternatives
5. Evaluate the alternatives
6. Select the best alternative
Ability - ----ANS:An individual's capacity to perform the various tasks in a job
Affect - ----ANS:A broad range of feelings that people experience
Affect Intensity - ----ANS:Individual differences in the strength with which
individuals experience their emotions
Affective Component - ----ANS:The emotional or feeling segment of an attitude
Affective Events Theory (AET) - ----ANS:A model that suggests that workplace
events cause emotional reactions on the part of employees, which then
influence workplace attitudes and behaviors
Agreeableness - ----ANS:A personality dimension that describes someone
who is good natured, cooperative, and trusting
Anchoring Bias - ----ANS:A tendency to fixate on initial information, from which
one then fails to adequately adjust for subsequent information
Anthropology - ----ANS:The study of societies to learn about human beings
and their activities
Arguments Against Emotional Intelligence - ----ANS:-Researchers do not
agree on definitions
-Cannot be measured
-It is nothing more than personality with a different label
Arguments in favor of Emotional Intelligence - ----ANS:-Intuitive appeal
, - Predicts criteria that matter
- Biologically Based
Attitudes - ----ANS:Evaluative statements or judgments concerning objects,
people, or events
Attribution Theory - ----ANS:An attempt to determine whether an individual's
behavior is internally or externally caused
Availability Bias - ----ANS:The tendency for people to base their judgments on
information that is readily available to them
Basic Emotions - ----ANS:- Anger
- Fear
- Sadness
- Happiness
- Disgust
- Surprise
Behavioral Component - ----ANS:An intention to behave in a certain way
toward someone or something
Biographical Characteristics - ----ANS:Personal characteristics- such as age,
gender, race, disability, religion, sexual orientation, and length of tenure- that
are objective and easily obtained from personnel records. These
characteristics are representative of surface-level diversity
Bounded Rationality - ----ANS:A process of making decisions by constructing
simplified models that extract the essential features from problems without
capturing all their complexity
Causes of Job Satisfaction - ----ANS:- Interdependence
- Feedback
- Social support
- Interaction with co-workers outside the workplace
Citizenship Behavior - ----ANS:Discretionary behavior that contributes to the
psychological and social environment of the workplace
Cognitive component - ----ANS:The opinion or belief segment of an attitude
