NURSING 101 EXAM 2 2026 INFECTION
CONTROL AND NURSING SKILLS WORKBOOK
SOLVED QUESTIONS COMPILATION
◉ Arbitration
Answer: Usually the last step before the dispute
is taken to court for litigation
Can be either non-binding or binding
Both parties must agree ahead of time
to comply with whatever decision is
reached by the arbitrator.
◉ Personality
Answer: is both genetic and learned that go into making them who
they are at present. A personality includes strongly held beliefs,
attitudes, emotions, and behaviors.
◉ one of the primary goals parents have in raising children.
,Answer: To teach them adult coping skills to deal with problems and
help them outgrow the immature and childish coping mechanisms of
manipulation and exploitation of others.
◉ Where are difficult people found?
Answer: Everywhere
◉ List at least 3 characteristics that identify people with difficult
behaviors.
Answer: Generally hard to communicate with
Difficult to work with them to achieve a goal or finish a task
Sting back with sharp vocal barbs
◉ Describe the 7 basic principles to remember when working with
difficult people.
Answer: a. No change
b. No reinforcement
c. No action
d. No anonymity
e. No ashes
f. No condemnation
g. No robbery
, ◉ Why Maslow's hierarchy of needs can be used to understand
difficult people.
Answer: One of the most effective ways of prioritizing client care.
Understanding and interacting with people in the health-care setting
who are displaying difficult behaviors
◉ The role of the Persecutor
Answer: Also called the dictator, these people generally display an
attitude of being superior to others and being in control. They
attempt to humiliate, intimidate, threaten, or demean other
individuals or groups.
◉ 5 therapeutic techniques the nurse can use when communicating
with the persecutor
Answer: Set the stage for communication
Listen to what is really being communicated
Use assertive but not aggressive communication
Avoid doing nothing
Avoid personal attacks
◉ the role of the sneak
Answer: The coworker with difficult behavior because of the
devious, underhanded and often malicious attacks they use to fulfill
their self-esteem needs and achieve their goal to be in control
CONTROL AND NURSING SKILLS WORKBOOK
SOLVED QUESTIONS COMPILATION
◉ Arbitration
Answer: Usually the last step before the dispute
is taken to court for litigation
Can be either non-binding or binding
Both parties must agree ahead of time
to comply with whatever decision is
reached by the arbitrator.
◉ Personality
Answer: is both genetic and learned that go into making them who
they are at present. A personality includes strongly held beliefs,
attitudes, emotions, and behaviors.
◉ one of the primary goals parents have in raising children.
,Answer: To teach them adult coping skills to deal with problems and
help them outgrow the immature and childish coping mechanisms of
manipulation and exploitation of others.
◉ Where are difficult people found?
Answer: Everywhere
◉ List at least 3 characteristics that identify people with difficult
behaviors.
Answer: Generally hard to communicate with
Difficult to work with them to achieve a goal or finish a task
Sting back with sharp vocal barbs
◉ Describe the 7 basic principles to remember when working with
difficult people.
Answer: a. No change
b. No reinforcement
c. No action
d. No anonymity
e. No ashes
f. No condemnation
g. No robbery
, ◉ Why Maslow's hierarchy of needs can be used to understand
difficult people.
Answer: One of the most effective ways of prioritizing client care.
Understanding and interacting with people in the health-care setting
who are displaying difficult behaviors
◉ The role of the Persecutor
Answer: Also called the dictator, these people generally display an
attitude of being superior to others and being in control. They
attempt to humiliate, intimidate, threaten, or demean other
individuals or groups.
◉ 5 therapeutic techniques the nurse can use when communicating
with the persecutor
Answer: Set the stage for communication
Listen to what is really being communicated
Use assertive but not aggressive communication
Avoid doing nothing
Avoid personal attacks
◉ the role of the sneak
Answer: The coworker with difficult behavior because of the
devious, underhanded and often malicious attacks they use to fulfill
their self-esteem needs and achieve their goal to be in control
